topic Re: New iPad Pro Complaint in Electronics

New iPad Pro Complaint

LTT1 — Sat, 16 Sep 2017 08:39:13 GMT

it won't connect to the internet

it drops the internet connection

my old iPad Air was doing the same thing, so this is no better and enough $ that it SHOULD work smoothly

now we have a tv with rotten sound (upon occasion)]

a tv picture that is bad -- especially Q2 and Beauty IQ

an iPad which is non-responsive (upon occasion) on the Q

board... cannot place the cursor within a typed word to correct it

cannot change the font size and color without a "fight"

I don't know how to correct the inter workings of our tech stuff and does anyone know where I should start?

Re: New iPad Pro Complaint

Lilysmom — Sat, 16 Sep 2017 09:49:34 GMT

@LTT1, do you have an Apple Store close? If not, I would give them a call especially since it is new.

Is your software up to date? Go into settings and have a look. Good luck. LM

Re: New iPad Pro Complaint

kcladyz — Sat, 16 Sep 2017 10:42:42 GMT

Its your internet connection thats bad not the ipad ot your TV. and the coursor thing is an issue with all tablets. But it seems to be worse on an ipad for some reason. I find i have to give up and retype the sentence not just the word. I have the regular new ipad and suprisingly it crashes a lot

Re: New iPad Pro Complaint

LTT1 — Sat, 16 Sep 2017 12:18:07 GMT

@kcladyz @Lilysmom

Thank you both for the input....

I did discuss this with the Apple person when we were there. He did tell me it might be the "modem."

Since we got our new modem from our internet provider, they have been out to change it probably at least three times.

Do modems actually go bad?

Re: New iPad Pro Complaint

Lilysmom — Sat, 16 Sep 2017 20:08:19 GMT

@LTT1, I don't know about you but I hate having an issue that involves Apple and my internet service provider (ISP). It is a circular discussion with one blaming the other. THe ISP says we don't do issues related to devices and Apple says not us, it must be the ISP.

My experience is that you have to almost shame them into helping you. If your ISP has any competition, tell them you need the problem fixed or you will switch to another provider. Good luck! LM

Re: New iPad Pro Complaint

jaxs mom — Sat, 16 Sep 2017 20:37:18 GMT

I'd power it completely down and restart the ipad if that doesn't solve it do the same with your router and modem.

Re: New iPad Pro Complaint

gidgetgh — Sat, 16 Sep 2017 23:50:44 GMT

@LTT1 wrote:
@kcladyz @Lilysmom

Thank you both for the input....
I did discuss this with the Apple person when we were there. He did tell me it might be the "modem."

Since we got our new modem from our internet provider, they have been out to change it probably at least three times.

Do modems actually go bad?

@LTT1- of course they do. They're just like anything else. They break. We've changed our modem about 4 times. When I read your first post, the first thing that came to my mind was your router/modem. I think that is probably your problem.

Re: New iPad Pro Complaint

LTT1 — Sun, 17 Sep 2017 01:07:06 GMT

@gidgetgh @jaxs mom @Lilysmom @kcladyz

Thanks everybody.

I guess we will start with placing a service call to our ISP next week and if the iPad idiosyncrasies don't resolve, take it to Apple.

After all, Apple has internet service and we can try it out there.

Re: New iPad Pro Complaint

jackthebear — Sun, 17 Sep 2017 01:25:08 GMT

Have something for u

wiil see if I can copy from here otherwise

chwck later for link

i had had an issue connecting to my network with my iPad

http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-wont-connect-to-your-wifi-network/

Re: New iPad Pro Complaint

Shawnie — Sun, 17 Sep 2017 01:22:38 GMT

@LTT1 wrote:
it won't connect to the internet
it drops the internet connection

my old iPad Air was doing the same thing, so this is no better and enough $ that it SHOULD work smoothly

now we have a tv with rotten sound (upon occasion)]

a tv picture that is bad -- especially Q2 and Beauty IQ

an iPad which is non-responsive (upon occasion) on the Q
board... cannot place the cursor within a typed word to correct it

cannot change the font size and color without a "fight"

I don't know how to correct the inter workings of our tech stuff and does anyone know where I should start?

Dropping the internet connection. Since it happned previously on your ipad Air i would say it is either the internet connection itself or it is whatever is shooting out your WIFI signal. I dont think it is Apple.

No guesses on your tv sound. Not enough info.

Bad q2 and Beauty IQ picture. Not your tv. They are broadcast in old tv, not HD. Nothing to do about that excelt watch less!

Manuvering around the ipad on the Q Board? Use Safari browser. Also enlarge the space it is easier to place the cursor when enlarged.

Re: New iPad Pro Complaint

dooBdoo — Sun, 17 Sep 2017 02:06:13 GMT

lovestoteach wrote:
@gidgetgh @JaxsMom @Lilysmom @kcladyz

Thanks everybody.
I guess we will start with placing a service call to our ISP next week and if the iPad idiosyncrasies don't resolve, take it to Apple.

After all, Apple has internet service and we can try it out there.

There's so much good advice on this thread. @LTT1, When you have multiple problems it helps to try and identify the common denominator first. Simplify the investigation rather than trying to change lots of things all at once. As others have said, the common denominator appears to be the internet connection which is related to everything you describe as being problematic. You don't say what kind of tv you have or what type of service it uses, so I can't tell if that would be related -- but I'm guessing It's all connected to your service provider.

There are so many settings and troubleshooting steps to take with each device, but if the connection and data transmission are faulty that needs to be priority one. Routers definitely fail and sometimes the cables or cable connections need to be replaced, too. I think your plan is good. Be firm with the service provider. And I hope you'll visit Apple as soon as possible, because the staff there are likely to see what's happening. You might even want to sign into the Community and show the Apple representative exactly what happens when you post, edit, or customize fonts. Best of luck to you!

Re: New iPad Pro Complaint

dooBdoo — Sun, 17 Sep 2017 03:10:33 GMT

kcladyz wrote:
Its your internet connection thats bad not the ipad ot your TV. and the coursor thing is an issue with all tablets. But it seems to be worse on an ipad for some reason. I find i have to give up and retype the sentence not just the word. I have the regular new ipad and suprisingly it crashes a lot

@kcladyz, It really shouldn't be a common issue, and I don't have the cursor problem on my very, very old iPad 3 or iPhone 5. Also, you don't say when you see crashes or what type they are, but you might want to try some basic troubleshooting. Frequent crashing isn't typical, particularly in a newer device, and would be really annoying and possibly unnecessary to tolerate.

Basic troubleshooting tips:

1. Be sure you have the most recent version of iOS.

(just go into Settings, choose "General," and then tap "About" to see the "Version.")

2. Close the multi-tasking apps running in the background.

(Double-click the Home button to see recently used apps and then swipe each one up to close all the apps.)

3. Clear cookies, cache and website data in Safari.

(Go to Settings, then choose Safari, then choose "Clear History and Website Data" and tap "Clear" when you see the popup.

Then, choose Safari, "Advanced," "Website Data," and clear all that. It won't harm anything, your saved login info -- user ID, passwords -- will remain intact.)

4.   Try a simple “Restart”
Press and hold the Sleep/Wake button until the red slider appears.
Drag the slider to turn your device completely off.
After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.

5.   Try a “Hard Reset"
Press and hold the Sleep/Wake button and the Home button for about eight seconds.   This will force the device to turn off, even if it's frozen.
If it doesn't automatically restart, just press and hold the Sleep/Wake button until you see the Apple logo.

6. If you still have problems, perform a sync/backup (either with iTunes on your computer or on the iCloud -- whatever you normally do). This should be done frequently, and not only does it ensure you have a good backup it also frees up space (including removing the stored "Diagnostics & Usage" data) and can clear up a myriad of software glitches.

7. Completely erasing/resetting the iPad and restoring it from backup can fix many problems. It's imperative that you first perform a complete backup, unless you simply want to remove everything you've saved and restore the device to factory settings and start from scratch.

Research this first and be 100% sure you're comfortable taking this step, or do it with Apple Support or someone with experience guiding you through it.

Re: New iPad Pro Complaint

jaxs mom — Sun, 17 Sep 2017 13:34:16 GMT

Yes, it can still be a connection issue if it's just one device. I had issues with my kindle connection only, I finally had to reboot the modem and the router and that fixed it. I forgot to mention that having the device forget the network connection is an important step. After you reboot everything, then on the device, resave the wifi connection.

I have an original ipad ( first gen) that has no issues, other than the fact that the OS can't be updated.

Re: New iPad Pro Complaint

ritasNo1Fan — Sun, 17 Sep 2017 18:53:58 GMT

Better router.

Re: New iPad Pro Complaint

LTT1 — Sun, 17 Sep 2017 21:47:36 GMT

@ritasNo1Fan @jaxs mom @dooBdoo @Shawnie @jackthebear

Thanks to everyone.

Re: New iPad Pro Complaint

turquoisebb — Sun, 17 Sep 2017 22:18:53 GMT

A little off topic, but can you get a cover/case for this tablet? I can't remember if it may even come with one. One that wakes it up when opened. My first apple product.

Re: New iPad Pro Complaint

jackthebear — Sun, 17 Sep 2017 23:18:26 GMT

@turquoisebb wrote:
A little off topic, but can you get a cover/case for this tablet? I can't remember if it may even come with one. One that wakes it up when opened. My first apple product.

my new iPad doesnt' offer this :-( as a setting

Re: New iPad Pro Complaint

Mindy D — Thu, 28 Sep 2017 01:43:03 GMT

@LTT1 wrote:
it won't connect to the internet
it drops the internet connection

my old iPad Air was doing the same thing, so this is no better and enough $ that it SHOULD work smoothly

now we have a tv with rotten sound (upon occasion)]

a tv picture that is bad -- especially Q2 and Beauty IQ

an iPad which is non-responsive (upon occasion) on the Q
board... cannot place the cursor within a typed word to correct it

cannot change the font size and color without a "fight"

I don't know how to correct the inter workings of our tech stuff and does anyone know where I should start?

Sounds l8ke a router issue. Check the router’s antennae