topic Re: TSV HP Laptop Shipped in Electronics

TSV HP Laptop Shipped

MKR14 — Sun, 20 Aug 2017 14:37:13 GMT

My new HP TSV computer has shipped from China. It shows it has gone through customs and on it's way. When you go to look at the description and item# they have taken it down and Sorry this item is no longer available. I had cancelled mine but it never cancelled so it must be meant for me to get it.

If I am satisfied with it I will add the Square Trade Warranty to it. I bought the 15" in Gold and I will keep fingers crossed I love it. I got the software packet five days ago.

Anyone else get an email your computer is shipping?

Re: TSV HP Laptop Shipped

Kachina624 — Tue, 15 Aug 2017 22:43:53 GMT

@MKR14 How exciting to be getting a new computer! Hope it's everything you want it to be. Once those things get into the USA, they seem to take the scenic route to your house.

Re: TSV HP Laptop Shipped

NicksmomESQ — Tue, 15 Aug 2017 23:07:40 GMT

@MKR14. I got an email too. It's on route from China. Seven years ago I purchased the HP TSV laptop for my son who was starting college.It still works!! But now he's in law school & I'm going to surprise him with this new one. I purchased the silver one.

I got the 3 year drops & spills extended warranty when I ordered the laptop.

Re: TSV HP Laptop Shipped

hckynut — Wed, 16 Aug 2017 00:37:09 GMT

@MKR14

Hopefully all works out for you. I will say "I have never bought a computer other than directly from the manufacturer, and I have not bought an extended warranty on any of my(over decades) of buying any of my many electronics. Back in much earlier decades to me it was, and still is a waste of money. I, to this day, have ever regretted keeping that money in my pocket, and I am talking close to 100 devices, maybe more.

I only bought extended warranties when I ordered my new cars, if they were transferable to the next owner. Those came with only a 12 month warranty, and I knew I would sell them myself in a couple years, depending on if I liked the next Ford model.

Selling a creampuff car/well maintained, with low mileage had more potential buyers. Throw in 2-3 years of warranty? They were an easy sell and for the going top price on everyone of them.

Electronics? The less moving mechanical parts, the smaller the chance of having an expensive problem. I can think back decades and the VHS and SVHS were the only ones I ever tossed, but not before the cost was low enough to make them a throwaway piece of equipment. I still have a good working Sony receiver I bought in 1973, and it still works just fine, as does my Pioneer of the 1980's.

hckynut(john)

Re: TSV HP Laptop Shipped

Retire2022 — Wed, 16 Aug 2017 00:41:11 GMT

I have to admit that I didn't realize this computer was being shipped from China. I recognized that it was manufactured in China, but I thought the laptops were stateside ready to be shipped. I kind of feel the QVC was a little disingenuous by not clearly stating that it was being shipped from China.

I was unable to cancel my order. So I hope that the computer has no problems. I have order a computer from QVC in the past, but I received it within a week. I would have not purchased it if I had known it was beind imported directly to me from China.

Re: TSV HP Laptop Shipped

2tired4it — Wed, 16 Aug 2017 03:50:25 GMT

Hope you all have better luck with yours than I did with mine. Mine was a total dud. I ended up buying the HP 17" touch screen with 12GB of RAM a qaud core AMD processor, 2 TB hardrive, Office and tech support for life. This thing is slow to boot up, freezes constantly, will shutdown for no reason, etc. Good luck with the so-called "premiere" support as well. They are quick to tell you to contact HP who will tell you it's not a hardware issue and it's a software issue, then try to tell you if you need help it's going to cost you $99 to fix your problem this time. I just spent 6 hours yesterday between the two trying to get some resolution to my issues and ended being told that I needed to spend $99 to remove some malware that was in windows that McAfee or Windows Defender did not find, "because there isn't any software out there that can catch everything" and had to pay this to remove the malware. Even after all of that it still hasn't improved how the thing runs. The old laptop I have tha is 7 years old from Gateway that is a quad core and only 4 GB of RAM can run circles around this piece of junk that I bought. To make matters worse everyone who wrote reviews after purhcasing the same laptop is having the same issues I am so it seems to be a trend. I'm really surprised that QVC continues to do business with a vendor that sells such an inferior product. Unfortunately I cannot return mine because of all of the time I have taken to try to correct the issue and I'm now out $700. I will never make another electronic purchase at QVC.

Re: TSV HP Laptop Shipped

glb613 — Wed, 16 Aug 2017 16:23:50 GMT

@Retire2022 wrote:
I have to admit that I didn't realize this computer was being shipped from China. I recognized that it was manufactured in China, but I thought the laptops were stateside ready to be shipped. I kind of feel the QVC was a little disingenuous by not clearly stating that it was being shipped from China.

I was unable to cancel my order. So I hope that the computer has no problems. I have order a computer from QVC in the past, but I received it within a week. I would have not purchased it if I had known it was beind imported directly to me from China.

Where do you think 99% of computer come from? Whether it's shipped directly or indirectly, computers are built in China then sent to the USA. The only way to avoid it is to have one build locally.

Re: TSV HP Laptop Shipped

MKR14 — Wed, 16 Aug 2017 11:19:59 GMT

@hckynut I never buy new car warranties as they have their own. I checked before I bought the computer and Square Trade was $159 for three years. I decided not to buy it as if I keep it for two weeks and it is ok I may keep it but if any slowness etc. it will be returned. Thanks for the input as if it is ok after two weeks it should be ok. Hope you and your wife are doing well. If the keyboard is cheap it will be sent back.

@2tired4it I know what you mean about buying junk nowadays. They don't make anything like they used to. I would have contacted Corporate if they tried to charge me at the PC Support. I hope you reported it to QVC. I haven't seen many good reviews on any computers lately. Worse comes to worse I will factory reset my Toshiba and have the fan checked out on it first.

@Retire2022 I have had two laptops that came directly from China when ordered and they were two of the best I ever had. Freshly made and sent.

I will post after I receive mine and play with it a few days. This computer already has the Creator Update on it so it may not have the extent of updates as some. I think they do too many updates anyways.

I hope several of us will post a review here on the TSV laptop as it has been taken off the site as Sold Out.

Re: TSV HP Laptop Shipped

apple1964 — Sat, 19 Aug 2017 11:52:21 GMT

I always buy from the source... Good luck with your computer. I notice that QVC sells computers that are older models.

Re: TSV HP Laptop Shipped

Retire2022 — Sat, 19 Aug 2017 13:32:56 GMT

I have purchased three laptops from QVC in the past, two HPs and one from Dell. Yes, they were manufactured in China, but obviously in stock in the USA because I received in one week.

Three weeks later, I still have not received the laptopand there is further delay because of a import clearance problem. I'm just saying that QVC did not state on the website that the laptop was being shipped from China and conveniently the product information has been removed from their site. If that had been stated, the customer could make an informed decision. whether to make the puchase and wait or shop elsewhere.

Re: TSV HP Laptop Shipped

MKR14 — Sat, 19 Aug 2017 15:41:56 GMT

Received my TSV HP 15.6" i3 laptop yesterday. I am setting it up right now. It walks you through most of it. After the updates they did when set up, I went in and clicked on it again and there were more. It is doing it right now. I adjusted the volume and waiting to adjust the brightness when the updates are done. Before you do anything you have to set up a Microsoft Account as I didn't have one. I skipped the registration and will do that later. be sure to check the boxes you DO NOT want as it goes through the screens. They are all checked so just touch the check mark and it won't do what you don't want. I got the gold and it is a true light gold.

Update: My HP printer set-up wirelessly in a few minutes, I deleted all the live tiles ( as they are still in the program list) and I will load my Microsoft Office 2007 tomorrow ( it is compatible with Windows 10) and then add my email accounts. I didn't sign into McAfee but it is running and I did a scan. No problem. I was going to add AVG but will wait and see. So far with the updates done I see not much slowness.

Re: TSV HP Laptop Shipped

shell garden — Sat, 19 Aug 2017 17:11:10 GMT

@MKR14...do you have to set up a Microsoft account if you did NOT get the office software?

Your gold computer is beautiful. I was debating between the rose gold and gold and I decided to go with the rose gold, 17 inch WITHOUT office.

I really don't need a new computer as I have a HP purple laptop, but mine is 4 gb and I really, really, really liked all the features in the TSV from the Q. My laptop is about 2&1/2 years old and rather slow at times. I just updated to the creator and it seems a little better, but still.

ALSO...if you look at HSN, they are previewing a laptop for tomorrow's TSV....NOT a good deal at all. It's a 15 inch...with a printer for $499...BUT only 4 GB, 1 TB, no lifetime warranty, NO backlit keyboard. I like the fact that we got the backlit, 2 TB, lifetime warranty, 6 easy pay, and on that weekend, I did NOT have to pay tax....because it was a "tax free" weekend for us here in South Carolina. Like I said, I got the 17" without office. I paid the $699...and for what we are getting/got compared to HSN's TSV.....we got a super deal, I believe.

PS....the HP laptop I have now was from HSN...but it's like their TSV for tomorrow, (4 gb but I also had lifetime support, which theirs tomorrow does not) and it costs $400 over 2&1/2 years ago.

Any problems setting your computer up? I have an "advanced order" in the rose gold and also have the new VIPRE that HSN sold last week as my super protection against viruses, etc. I was using the older version of VIPER before getting this new, updated one and love the VIPER.

Re: TSV HP Laptop Shipped

MKR14 — Sat, 19 Aug 2017 17:53:31 GMT

@shell garden Yes you do need a Microsoft account as I didn't buy the Microsoft Office Software either. The rose gold looked beautiful also. The computer was easy to set up as HP walks you through the initial set up. I have an HP printer and that was easy to set up also. I turned the brightness down on the screen as it was too bright for me. The backlit keyboard lights up as soon as it come on. I changed the wallpaper background and took Cortana off the bottom of the screen. I can tap on in Programs if needed. After the updates the backlit keyboard may be off when all of them are done as mine went off. Just tap the F5 key and it will come on and hit again when you want to turn it off.

Alex-the HP Rep has a website (wrestlingwithtech.com) that has videos to show you about this computer under the top heading QVC Airings. Very informative also. Just post when you set it up and if I can answer anything for you I will.

The volume was loud so I also turned it down. I deleted the tiles as I don't care for them. I added a mouse so I can use either the touchscreen or the mouse. They don't interfere with each other either. I haven't used any of the software that came with it yet. I am going to use my iPad for emails for now for a week or two to be sure there are no problems on the laptop and it has to be returned.

The specs to this computer are no longer on QVC so I went to HP.com and put in the Model# and printed them out. I also took a photo of the Model HP specs on the side of the box it came in. Let us know how the rose gold is and if you like it also.

Re: TSV HP Laptop Shipped

shell garden — Sat, 19 Aug 2017 18:01:48 GMT

@MKR14....thank you SO MUCH for your wise, valuable input. I will definitely be hunting you down for questions, lol.

I am excited....I think we got an excellent deal, especially looking at tomorrow's preview of the HP laptop that HSN will be offering. That is NOT a good deal at all.

I am really excited about the backlit keyboard too. NEAT and they don't always come with that feature. WOO HOO.....

I'll be in touch and thank you for your response. I will just set up a microsoft account....wonder why we have to do that all of a sudden? I don't remember having to do that with the one I had and I have an HP with lifetime support.....then again, maybe that is what's it's about. I remember having to set something up to get registered with the lifetime on this one and the one coming has that too...so, maybe that is why.

Have a wonderful day.

Re: TSV HP Laptop Shipped

Mama Mia — Sat, 19 Aug 2017 18:12:02 GMT

Hi! I also got the warranty separate last week and am waiting for my computer, 15 inch in rose gild goo. I hope Ilike it. What is the Square Trade warranty or is it the separate one we got in the maiuk? TIA

Re: TSV HP Laptop Shipped

shell garden — Sat, 19 Aug 2017 18:26:48 GMT

@Mama Mia wrote:
Hi! I also got the warranty separate last week and am waiting for my computer, 15 inch in rose gild goo. I hope Ilike it. What is the Square Trade warranty or is it the separate one we got in the maiuk? TIA

mm

@Mama Mia....I think that @MKR14 can answer better than I can. But, I think that the "Square Trade Warranty" is purchased separately if you want an additional, 1 year; 2 year or 3 year warranty on your computer other than the one year and spillage that was offered with the TSV.

I did not get the additional warranty, but that is something you purchase separately. Hope this helps and is correct.

Re: TSV HP Laptop Shipped

MKR14 — Sat, 19 Aug 2017 18:28:40 GMT

@shell garden. Signing up for Microsoft is probably that Windows 7 OS and earlier versions may have not been solely Microsoft based. There is a way to bypass signing in every time but I just have to find it in the Settings as Windows 10 has a different configuration. I can post if I find it unless you like to sign in each time. I am the only one here to use a laptop.

Yes we did get a good deal for this computer with the Tech Support-that is only for questions and not for fixing hardware or software problems. The Tech support can help you find things or show you how to do something on the computer. The HP Accidental Damage and Spills Policy by HP is nice but I probably will never use it as mine stays on my desk and I never have food or drink near it. The extra PC Mover Software is nice if needed. With the PrinterPix a few years ago I got a small canvas of the photo in my Avatar here and it was nice for free. There is a coupon here for that here also. The keys are easy to use to the touch. I had tried to cancel this computer but it shipped anyways. I am glad it didn't cancel as it is really nice. I am glad I had recorded the TSV when it was on and kept it as I am watching it now that I have the computer. QVC should have left the item stay up even if sold out so we can leave feedback on this computer. At least the specs and videos on it would still be helpful to us as Customers.

The new HP REP is awesome and I hope they keep him! Alex is informative and nice to watch. He explains much more than any other HP Reps they had before.

Re: TSV HP Laptop Shipped

shell garden — Sat, 19 Aug 2017 18:40:51 GMT

@MKR14....my laptop that I have now (I ordered from HSN about 2&1/2 years ago) has WINDOWS 10 so that is why I am not remembering having to sign up for Microsoft. But, I just may be mistaken. Anyway, I don't use the touch or the tiles....I am old fashioned and just click on the "e" at the bottom which is microedge and use a mouse. Don't like the touch feature either and won't be using that.

PS....I do sign in each time on this one (it pops up my name and I put in my password)...no big deal to me. Like I said, my computer has windows 10 on it.

YES, YES, YAY>>>>>> I also recorded the presentation of the TSV. I have a DVD/VHS recorder and used a blank disk to keep and watch as you are doing. Great minds think alike,lol.

If you get a chance.....watch tomorrow TSV on HSN...like I said, it's the same computer (even the colors except they don't have the rose gold that I ordered), and it's got different and less configurations. Only 4 gb, only 1 TB...no backlit keys, no lifetime support (I have this on my current one)... and only in the 15 inch size. Yes, they are throwing in a printer, but those are a dime a dozen, lol.... HSN has deals on their regular printers for as low as $59.00 and that's about the cost of the replacement ink cartridges, LOL.

I think we are going to be happy with our new computer and like I said, I will only be using the mouse and the "e" (micro edge) at the bottom of the screen as I am using right now.

Re: TSV HP Laptop Shipped

MKR14 — Sat, 19 Aug 2017 18:59:44 GMT

Thanks. I will watch HSN's laptop tomorrow as I had it set up to record. Throwing in a printer with a less than what I want computer never tempts me.

Great minds do think alike. I have looked for probably close to a year for a computer and I was not going to buy a 4 gb ram computer as I have 6 gb ram on my Toshiba I have now. The screen is nice but when I add some photos I will really see how nice it will be. The new HP is very quiet.

I keep a Rolodex on my desk with all my passwords in it. I write them down immediately when I set something up so I don't forget the password and sign in. I looked but I did not have an account with Microsoft.

The Square Trade Warranty is an extra charge not included. It is either 2 or 3 years with a choice for deductible or not also. I have used Square Trade many times and they are excellent.

My next purchase will be a new IPad Pro to replace my iPad 4. I still have my iPad mini 4 also. I really use them more than my laptop but I still needed a laptop that would do what I needed when I needed it to.

I do wish I had gotten the 17" since I leave it on my desk but am happy at what I have so far.

Re: TSV HP Laptop Shipped

shell garden — Sat, 19 Aug 2017 19:43:22 GMT

@MKR14......yes, please do watch the HP TSV on HSN tomorrow. You will definitely feel like I do now, that we got the deal of the century, IMO anyway.

OH HECK YES....I, too, have to write my passwords and such down, lol. Too much and too many to remember. I was going to get the 15 inch, but that is what I have now in purple color. I just decided to get the 17 inch, in the rose gold, and try something a little bigger (especially when we can watch movies on it, lol). You will love the 15 inch, gold....so pretty.

You mentioned why the Q took the TSV info down from the website. Two things...(1), they eventually may bring it back especially since I do not think every color sold out. I looked on the computer page and saw them just a couple of days before they took them down, wanting to see if there were any reviews, and they did have some of the colors still available, like the purple and the blue.

and, (2)....just wondering if when the Q does offer more laptops later this year, either as a TSV, ODO or just because, ....that they don't want customers to compare what we got to what they are going to present and realize we, in fact, did get a better deal than the rest of their offerings, lol.

Either way, I will look forward to your thoughts on tomorrow's TSV at HSN. WE SCORED, lol.