topic Re: iPhone problem in Electronics

iPhone problem

Abrowneyegirl — Sat, 12 Aug 2017 14:44:28 GMT

My DH has a new (6 months) iPhone -he is required to have an iPhone for work (we prefer Android)

Yesterday he found that many of his Contacts have disappeared. When I call him my name does not come-up just the number is displayed. When you search his contacts I am gone, no phone, email, etc. So far we have found about 30 contacts are gone.

Does anyone have any thoughts or ideas why this happen?

Re: iPhone problem

ScrapHappy — Sat, 12 Aug 2017 14:49:57 GMT

Is this the Iphone 7 plus? I got the Iphone 7 plus in May and have had nothing but problems with it. Too many to list. Always running back to the Sprint store. I finally asked the guy if I should just get rid of it. He thinks it's the Sim card. So, that's something you many want to check out. Also, I found if I google the problem I have on the computer, many tips come up on what to do.

Re: iPhone problem

BabyYoda — Sat, 12 Aug 2017 14:57:56 GMT

@Abrowneyegirl wrote:
My DH has a new (6 months) iPhone -he is required to have an iPhone for work (we prefer Android)
Yesterday he found that many of his Contacts have disappeared. When I call him my name does not come-up just the number is displayed. When you search his contacts I am gone, no phone, email, etc. So far we have found about 30 contacts are gone.

Does anyone have any thoughts or ideas why this happen?

@Abrowneyegirl Tell your DH to hold the home button down and the power key at the same time to reboot the phone. You will see the Apple logo come on. Then go into contacts and they should be there again.

Re: iPhone problem

BabyYoda — Sat, 12 Aug 2017 14:59:54 GMT

One more thing he needs to do is backup his phone into his laptop or PC so he doesn't lose his contacts. He can install the Apple iTunes app on his computer and download right into the app.

Re: iPhone problem

Abrowneyegirl — Sat, 12 Aug 2017 15:02:28 GMT

@BabyYoda But WHY would this happen? I have had Smart Phones since they hit the market and have NEVER had this happen. Random contacts disappear seems odd.

Re: iPhone problem

LIG1 — Fri, 16 Sep 2022 04:23:11 GMT

YES! My DH bought one from AT&T and had nothing but trouble with the phone from day one. He tried everything possible to resolve the problems for nearly 2 weeks, even having the rep who sold him the phone to contact AT&T. Long story short, he turned the phone back in and had them to cancel the contract.

Re: iPhone problem

Abrowneyegirl — Sat, 12 Aug 2017 15:04:58 GMT

@scraphappy wrote:
Is this the Iphone 7 plus? I got the Iphone 7 plus in May and have had nothing but problems with it. Too many to list. Always running back to the Sprint store. I finally asked the guy if I should just get rid of it. He thinks it's the Sim card. So, that's something you many want to check out. Also, I found if I google the problem I have on the computer, many tips come up on what to do.

I know it is not a plus, when he gets back I will ask about 7 vs 6.

Sorry about your problems, UGH

I would be furious.

Re: iPhone problem

BabyYoda — Sat, 12 Aug 2017 15:12:27 GMT

@Abrowneyegirl wrote:
@BabyYoda But WHY would this happen? I have had Smart Phones since they hit the market and have NEVER had this happen. Random contacts disappear seems odd.

@Abrowneyegirl It's a glitch in their software. I had this problem on an older android phone I had so it has nothing to do with just an Apple problem. I wound up with another phone. Apple has the same problem with syncing their software. I had this problem with my iphone and took it to the Apple Store and they showed me to reboot the phone. Let me know if it works for your DH.

Re: iPhone problem

Mz iMac — Sun, 13 Aug 2017 01:15:43 GMT

If the phone is only 6 months old, it's still under warranty. Strongly suggest that your husband take full advantage of if by CALLING Apple tech support-1800-275-2273.

Re: iPhone problem

Lilysmom — Sat, 12 Aug 2017 15:30:27 GMT

@LIG1, stupid move on their part! LM

Re: iPhone problem

Abrowneyegirl — Sun, 13 Aug 2017 00:54:03 GMT

@BabyYoda wrote:
@Abrowneyegirl wrote:
My DH has a new (6 months) iPhone -he is required to have an iPhone for work (we prefer Android)
Yesterday he found that many of his Contacts have disappeared. When I call him my name does not come-up just the number is displayed. When you search his contacts I am gone, no phone, email, etc. So far we have found about 30 contacts are gone.

Does anyone have any thoughts or ideas why this happen?
@Abrowneyegirl Tell your DH to hold the home button down and the power key at the same time to reboot the phone. You will see the Apple logo come on. Then go into contacts and they should be there again.

Thanks for the idea! Unfortunately it did not work.

Re: iPhone problem

jaxs mom — Mon, 14 Aug 2017 17:14:26 GMT

Have you checked to make sure that some of the contact groups haven't been unchecked? You can choose what contacts you want to show. They might just be hidden. I don't know though, I've had various iphone models for 8-9 years now and I've never had an issue.