topic Re: Frozen LG Premier Tracfone in Electronics

Frozen LG Premier Tracfone

SchippyLuv — Mon, 08 May 2017 16:37:19 GMT

My phone is stuck in the middle of a Candy Crush game. It won't move at all. I have tried rebooting - no luck. I've tried holding down the power button and the lower volume button together for 60 seconds - no luck.

Should I try taking the battery out?

Any ideas?

Thnaks...

I just checked, and the battery isn't removable - darn...

Re: Frozen LG Premier Tracfone

Venezia — Mon, 08 May 2017 16:39:30 GMT

@SchippyLuv - I've had Candy Crush freeze on me like that. I don't think it's an issue with the phone, as it's happened on my other devices, too.

I have the LG Premier. When CC freezes, I've still been able to hit the back button, then the one that returns you to the homepage.

Also, if you switch your phone off completely (just by pressing the power button on the back), then turning it back on, it should clear the game. I've never had to take the battery out. When you press the power button and get the options that come up, choose "power off" (not the "power off then restart"). That should give you a clean shutdown.

Re: Frozen LG Premier Tracfone

SchippyLuv — Mon, 08 May 2017 16:51:41 GMT

I've tried all of that, but nothing works. Now I'm waiting for the phone to run out of juice and I'll see what happens. I'm ready to buy a new one if I have to, but then I'll be without a cell phone for a week or so - bah humbug.

I love my phone!

Re: Frozen LG Premier Tracfone

hoosieroriginal — Mon, 08 May 2017 16:52:43 GMT

Remove the battery and then put it back - should start right up.

Re: Frozen LG Premier Tracfone

Venezia — Mon, 08 May 2017 17:02:52 GMT

There's no reason you should have to buy a new phone. I'm sure it's not an issue with the phone. I wonder if it's an issue of space. Do you have a lot of apps on your phone? Just a thought.

But certainly, remove the battery and re-insert it. If that doesn't work, google the problem I'm sure someone has run across the same thing!

BTW: Holding the power and volume lower buttons together on my Premier just captures a screen shot??? And when I did that, it froze my phone! (Just to say, I just powered my phone off, waited a couple of minutes and it powered back on, no problem. Baffled by the issue you're having with yours.)

Re: Frozen LG Premier Tracfone

SchippyLuv — Mon, 08 May 2017 16:58:29 GMT

There is no way to remove the battery on an LG Premier. I can't check anything because the screen won't move. Worst of all, I'm almost at game 1000 and I don't want to lose my place in the game...

Re: Frozen LG Premier Tracfone

Venezia — Mon, 08 May 2017 17:00:19 GMT

You won't lose your level in CC, if you signed up with an ID. Even if you didn't, you can always try contacting them.

Re: Frozen LG Premier Tracfone

Moonlady — Mon, 08 May 2017 17:17:03 GMT

The battery isn't removable? You must have had to put it in when you first got the phone. I have the LG Premier, and I did.

And, yes, I'd remove and reinsert the battery if rebooting doesn't work.

Re: Frozen LG Premier Tracfone

Venezia — Mon, 08 May 2017 17:22:17 GMT

@SchippyLuv wrote:
There is no way to remove the battery on an LG Premier. I can't check anything because the screen won't move. Worst of all, I'm almost at game 1000 and I don't want to lose my place in the game...

@SchippyLuv - Huh? Are you sure we're all talking about the same phone?

Check out this video link. Even though the phone is Straight Talk, it's the same LG Premier. Within the first few minutes, he shows you the phone with the back off and points out the battery, SIM card, etc..

Other than that, I don't know what to suggest to help.

LG Premier Tutorial

Re: Frozen LG Premier Tracfone

SchippyLuv — Mon, 08 May 2017 18:54:59 GMT

Hi Venezia - you are absolutely correct. I watched the tutorial and I can take the battery out - thank goodness. Right now the battery is completely drained. So I will wait until I can get the power back on and see what happens. If I still have a problem, now I know how to take the battery out - thanks sooo much!

Re: Frozen LG Premier Tracfone

Kachina624 — Mon, 08 May 2017 21:21:33 GMT

Before buying a new one, Id take the phone to one of the places that claim they can fix any phone. I had a TracFone with a 1 year warranty. The CS person was clueless as to how to fix it so she told me to return it for an exchange for a "new" one. I did and what I received was an old, reconditioned phone which I smashed. They've got quite a racket going there.

Re: Frozen LG Premier Tracfone

SchippyLuv — Mon, 08 May 2017 21:57:04 GMT

It's working!

I let the battery totally run down, recharged it and it started perfectly again. I think the glitch was within the game of Candy Crush itself.

Whew - what a relief! I am so dependent on my darned phone...

Re: Frozen LG Premier Tracfone

Venezia — Tue, 09 May 2017 02:06:44 GMT

Glad you got it sorted out. Had to laugh because I play CC on three different devices and earlier tonight...you guessed it! CC froze on one of them. I've noticed it happening more since the latest update. Won't stop me playing though.

Re: Frozen LG Premier Tracfone

glb613 — Tue, 09 May 2017 10:30:57 GMT

@SchippyLuv wrote:
It's working!

I let the battery totally run down, recharged it and it started perfectly again. I think the glitch was within the game of Candy Crush itself.

Whew - what a relief! I am so dependent on my darned phone...

If you haven't lately, backup your phone. This is an example of how a phone can go bad without any notice.

Re: Frozen LG Premier Tracfone

Jordan2 — Tue, 09 May 2017 19:47:01 GMT

When I saw this thread I got excited thinking there was a Frozen (the movie) themed phone! I thought maybe it came with a Frozen case and other accessories! Duh!!!

Re: Frozen LG Premier Tracfone

akaburtonfan — Thu, 11 May 2017 16:38:13 GMT

@Jordan2 wrote:
When I saw this thread I got excited thinking there was a Frozen (the movie) themed phone! I thought maybe it came with a Frozen case and other accessories! Duh!!!

@Jordan2. -- I'm so glad you posted this because it's what I thought too. I thought maybe they were marketing a phone for kids.

Re: Frozen LG Premier Tracfone

Jordan2 — Thu, 11 May 2017 18:43:29 GMT

@akaburtonfan wrote:
@Jordan2 wrote:
When I saw this thread I got excited thinking there was a Frozen (the movie) themed phone! I thought maybe it came with a Frozen case and other accessories! Duh!!!
@Jordan2. -- I'm so glad you posted this because it's what I thought too. I thought maybe they were marketing a phone for kids.

@akaburtonfan, I'm not a kid, but I wouldn't mind one!

Re: Frozen LG Premier Tracfone

all4given1 — Thu, 07 Sep 2017 22:59:08 GMT

Yes you can take the battery out of the Premier! My phone froze up, I couldn't even power it off. So my husband took the battery out and waited a few seconds then reinstalled it and it worked again! You have to pull the cover off the back of the phone. There a tiny slot on back, just use your nail and pop it off.

Re: Frozen LG Premier Tracfone

apple1964 — Sun, 10 Sep 2017 12:38:20 GMT

Never mind....

Re: Frozen LG Premier Tracfone

apple1964 — Sun, 10 Sep 2017 12:43:03 GMT

@glb613 wrote:
@SchippyLuv wrote:
It's working!

I let the battery totally run down, recharged it and it started perfectly again. I think the glitch was within the game of Candy Crush itself.

Whew - what a relief! I am so dependent on my darned phone...
If you haven't lately, backup your phone. This is an example of how a phone can go bad without any notice.

Yes, there are issues with that game maybe because its a older game it does not work well with the newer devices. It has a lot of bugs. So I have read.