topic Re: new ipad in Electronics

new ipad

kingtut — Sun, 07 May 2017 04:00:08 GMT

Hi -- after many years i finally bought my first ipad at the apple store -- the new 9.7 inch inew ipad -- not the pro. I have never had any tablet before and was very excited and confused.

Some of the set up was done by a person in the apple store --but unfortunately she said I did not need the thumb print id thing and did not give me the passcode number.

Unfortunately i do not have wi fi in my apartment yet and have to go to the lobby to use it.

A secret mumber was emailed to me to enter and somehow i did not enter it right and kept making some type of mistake. Now I am completely locked out of the ipad until i have the whole thing erased or something -- have no easy transport to the apple store as i don''t have a car.

Has anyone else ever had this probles -- i'm afraid if i can get in again i will have the same problem with the number.. By the way I need a new computer -- having email and internet trouble -- i don't understand why you have to have a computer to use an ipad

help

Re: new ipad

Flika13 — Sun, 07 May 2017 04:28:26 GMT

Call Apple customer support (800) 692-7753. They are very helpful.

Re: new ipad

glb613 — Sun, 07 May 2017 10:06:23 GMT

@kingtut wrote:
Hi -- after many years i finally bought my first ipad at the apple store -- the new 9.7 inch inew ipad -- not the pro. I have never had any tablet before and was very excited and confused.

Some of the set up was done by a person in the apple store --but unfortunately she said I did not need the thumb print id thing and did not give me the passcode number.

Unfortunately i do not have wi fi in my apartment yet and have to go to the lobby to use it.

A secret mumber was emailed to me to enter and somehow i did not enter it right and kept making some type of mistake. Now I am completely locked out of the ipad until i have the whole thing erased or something -- have no easy transport to the apple store as i don''t have a car.
Has anyone else ever had this probles -- i'm afraid if i can get in again i will have the same problem with the number.. By the way I need a new computer -- having email and internet trouble -- i don't understand why you have to have a computer to use an ipad

help

First, you don't need a computer to use an iPad. I know several people who only have an ipad and they do just fine. Secondly, I'd call Apple support and have them try and reset your iPad over the phone. Since you're locked out, I can't give you the instructions I know to reset the device. Third, I would never have someone tell me I don't need something like the thumb print ID. It's not their place to decide what you need or not. Be advised, if you enter an incorrect password 3 times, you'll be locked out. Being accurate is essential when entering a password and that includes upper or lower case.

Re: new ipad

kcladyz — Mon, 08 May 2017 03:31:16 GMT

I think you have to call apple.

This is why i am slowly hating Apple. You have to connect to a desktop to save/back up your device which is a hassle. You never have this problem with Android. Technically you should not need to connect to a pc but my stupid iphone prompts me to do so. drives me nuts lol

I wish i lived in your city i would be glad tohelp you. I know how to do the reset if you were able to gt to the settings

I love my samsung tablet so much that I sold my ipad.

I never had issues with my samsung and an android has more customization options. I also have an ASUS Zenpad 8" it has a better screen resolution than an ipad and faster too.

if you manage to get in go to settings then to general then to reset then choose reset all content. it will reboot and talk you threw the setup process. No need to have an associate to help you

Re: new ipad

glb613 — Mon, 08 May 2017 16:19:00 GMT

@kcladyz wrote:

I think you have to call apple.

This is why i am slowly hating Apple. You have to connect to a desktop to save/back up your device which is a hassle. You never have this problem with Android. Technically you should not need to connect to a pc but my stupid iphone prompts me to do so. drives me nuts lol

I wish i lived in your city i would be glad tohelp you. I know how to do the reset if you were able to gt to the settings

I love my samsung tablet so much that I sold my ipad.

I never had issues with my samsung and an android has more customization options. I also have an ASUS Zenpad 8" it has a better screen resolution than an ipad and faster too.

if you manage to get in go to settings then to general then to reset then choose reset all content. it will reboot and talk you threw the setup process. No need to have an associate to help you

That's not true. You can back up to the cloud. When you are locked out of your device, you can't get into settings.

Re: new ipad

kcladyz — Mon, 08 May 2017 20:49:14 GMT

I believe you but for some reason it tells me to connect to itunes. I have no idea why. At least on the iphone.

Re: new ipad

glb613 — Tue, 09 May 2017 10:49:14 GMT

@kcladyz wrote:
I believe you but for some reason it tells me to connect to itunes. I have no idea why. At least on the iphone.

If you are going to back up to a computer, you need iTunes. If you are doing a backup to the cloud, you don't. This is what you need to do:

How to back up with iCloud

Connect your device to your Wi-Fi network.
Go to Settings, tap on your name then tap iCloud.
Scroll down and tap on iCloud Backup.
Tap Back Up Now. ...
Make sure that the backup finished: Go to Settings, your name, iCloud, iCloud Storage, Manage Storage, then select your device.

Re: new ipad

jaxs mom — Tue, 09 May 2017 16:42:34 GMT

@kcladyz wrote:
I believe you but for some reason it tells me to connect to itunes. I have no idea why. At least on the iphone.

Because you set it up that way. Go to itunes on your desktop and click the picture of your device, on the summary page under backups click icloud (not this computer) and on options click sync over wi-fi. Then click done.

Re: new ipad

glb613 — Tue, 09 May 2017 17:47:56 GMT

@jaxs mom wrote:
@kcladyz wrote:
I believe you but for some reason it tells me to connect to itunes. I have no idea why. At least on the iphone.

Because you set it up that way. Go to itunes on your desktop and click the picture of your device, on the summary page under backups click icloud (not this computer) and on options click sync over wi-fi. Then click done.

That's not true. I know several people who don't have a computer, only an iPad, and they set theirs up fine without iTunes or a computer.

Re: new ipad

jaxs mom — Tue, 09 May 2017 18:34:19 GMT

@glb613 wrote:
@jaxs mom wrote:
@kcladyz wrote:
I believe you but for some reason it tells me to connect to itunes. I have no idea why. At least on the iphone.

Because you set it up that way. Go to itunes on your desktop and click the picture of your device, on the summary page under backups click icloud (not this computer) and on options click sync over wi-fi. Then click done.
That's not true. I know several people who don't have a computer, only an iPad, and they set theirs up fine without iTunes or a computer.

You misunderstood my post. I know very well it doesn't require itunes to set up.

Re: new ipad

glb613 — Tue, 09 May 2017 20:23:56 GMT

@jaxs mom wrote:
@glb613 wrote:
@jaxs mom wrote:
@kcladyz wrote:
I believe you but for some reason it tells me to connect to itunes. I have no idea why. At least on the iphone.

Because you set it up that way. Go to itunes on your desktop and click the picture of your device, on the summary page under backups click icloud (not this computer) and on options click sync over wi-fi. Then click done.
That's not true. I know several people who don't have a computer, only an iPad, and they set theirs up fine without iTunes or a computer.
You misunderstood my post. I know very well it doesn't require itunes to set up.

You wrote, "because you set it up that way". To me that means that is how it's done.

Were you talking in the past tense? Perhaps had you written "because you originally set it up that way", it would make more sense.

The OP is having problems and it helps to be very specific.

Re: new ipad

NicksmomESQ — Wed, 10 May 2017 02:47:48 GMT

@kingtut I too bought the new iPad. I ordered mine off the Apple website when it launched. When I received it I called AppleCare which is their customer service line.A very helpful customer service representative spent about 2 1/2 hrs on the phone helping me set my iPad up.Call them They will help you & answer all of your questions!!

Re: new ipad

kingtut — Sat, 13 May 2017 19:33:57 GMT

I want to thank all who responded to me. I finally had to take the ipad back to the apple store and have it reset to its original mode and then we put in most of the stuff and I gave it a passcode I would definitely remember -- I don't know what was put in by the original person. So now it seems to be feeling fine so far I have used it mostly for reading -- i need a larger print edition than the normal print size and it seems to give it to me.

Re: new ipad

blankette — Sun, 14 May 2017 00:08:48 GMT

The touch ID is touchy at best, half the time mine doesnt recognize me. Hope you get it all set back up, what a pain!

Re: new ipad

Melvin-QVC — Sun, 14 May 2017 02:41:22 GMT

This post has been removed by QVC because it could seem unkind.