topic Re: AT&T internet service - thoughts? in Electronics

AT&T internet service - thoughts?

hoosieroriginal — Sat, 25 Feb 2017 16:21:30 GMT

Now that I've dumped Comcast for cable service, I'm thinking of switching to AT&T for my internet. Any thoughts? Are you happy with AT&T (as much as you can be happy with an internet service - ha!)?

Re: AT&T internet service - thoughts?

KingstonsMom — Sat, 25 Feb 2017 16:30:41 GMT

We've had AT&T high-speed internet for many years and love it!

My DD lives in an area where AT&T isn't available and her only choice is Comcast for internet service.....she hates it, even the high-speed is slooooooow.

@hoosieroriginal

ETA: We never have any disruptions of internet access unless a storm brings down a line.

Re: AT&T internet service - thoughts?

Lucky Duck — Sat, 25 Feb 2017 16:30:38 GMT

Thanks for bringing this up. We have Comcast for internet which has been very reliable. However, our bill increased $30 this month. DirecTV/AT&T is our provider for TV but ocassionally will have brief outages. I am concerned that those outages would be inconvenient when relying on it for internet service. I am leaning toward Comcast for both internet & TV. Maybe others can provide some valuable feedback on this.

Re: AT&T internet service - thoughts?

millieshops — Sat, 25 Feb 2017 16:32:35 GMT

I had ATT some years ago - didn't find the actual service any better than Comcast's AND I had horrific CS from their billing department which was why I switched.

Several of my neighbors do use them -- and they still seem to have horrible CS. I'm not going back any time soon.

Re: AT&T internet service - thoughts?

Buck-i-Nana — Sat, 25 Feb 2017 16:47:11 GMT

I don't know anything about Comcast, but I do know that AT&T Internet has a data cap. If you exceed the cap, you pay for the additional data. That's an important consideration if you DVR a lot of stuff (apparently, according to my DirecTV installer, DVRing actually uses the internet), watch a lot of "on-demand" and watch a lot of videos on the devices you connect up to your internet.

Of course AT&T CS told me they "don't enforce" the data cap, and yet it's in the paperwork and that means they CAN enforce it and you've agreed to their terms.

In my area, TWC (which is now Spectrum) still offers unlimited data and higher speed that AT&T.

Re: AT&T internet service - thoughts?

Nightowlz — Sat, 25 Feb 2017 17:13:57 GMT

You need to see what speed AT&T has to offer in your area. We had it for years but the highest speed they have in our area was 6 mbps for over $50 per month. The cable company has 200 mbps for that same price so we are on cable.

U-Verse thru AT&T is not available at our house but my MIL has it not far from us. She only has1.5 mbps which is slow mo.

We had problems with the internet not working & the problem was always their modem. Buy your own router/modem if you hook up with them.

Re: AT&T internet service - thoughts?

Reba055 — Sat, 25 Feb 2017 18:23:37 GMT

If you have the underground fiber optic available, I believe it's comparable. At least the folks I know with it are happy. Otherwise, the speeds are pretty dismal compared to Comcast.

Re: AT&T internet service - thoughts?

itsmagic — Sat, 25 Feb 2017 18:24:45 GMT

I have had AT&T Uverse wifi for 3-4 years and I find it reliable but like others said their CS is bad. So if you don't have to deal with them everything is fine. If you decide to go with them and they give you a deal see if they can send it to you in writing. They tried to reneg on the deal they gave me (they kept saying the representative I spoke to wasn't authorized to give me that deal) and I had to really fight with them to get it.

Re: AT&T internet service - thoughts?

Reba055 — Sat, 25 Feb 2017 18:27:38 GMT

@KingstonsMom wrote:
We've had AT&T high-speed internet for many years and love it!

My DD lives in an area where AT&T isn't available and her only choice is Comcast for internet service.....she hates it, even the high-speed is slooooooow.

@hoosieroriginal

ETA: We never have any disruptions of internet access unless a storm brings down a line.

@KingstonsMom Something's not right. Comcast high speed internet is not slow. She needs to keep on them until they figure out what's going on. Sometimes they try splitting off too much from a main source and have to run another line. They don't like it, but oh well.

I have my issues with Comcast like everyone else, but when things are right, they're pretty hard to beat.

Re: AT&T internet service - thoughts?

scatcat — Sat, 25 Feb 2017 18:39:56 GMT

We've had AT&T u-verse for years, cable and internet. We've had spotty connection at times (like in the last 60 seconds of a playoff game). I've found that buying services from them is like negotiaing a used car. They promise you something and 2 months later the price jacks up $10. My blood pressure rises when I get the bill in the mail, anticipating what it will be.

When I dropped our home phone, the rep said our bill would drop $30. It didn't. They just messed around with the price of the products we kept

Re: AT&T internet service - thoughts?

KingstonsMom — Sat, 25 Feb 2017 19:05:51 GMT

@Reba055 wrote:
@KingstonsMom wrote:
We've had AT&T high-speed internet for many years and love it!

My DD lives in an area where AT&T isn't available and her only choice is Comcast for internet service.....she hates it, even the high-speed is slooooooow.

@hoosieroriginal

ETA: We never have any disruptions of internet access unless a storm brings down a line.
@KingstonsMom Something's not right. Comcast high speed internet is not slow. She needs to keep on them until they figure out what's going on. Sometimes they try splitting off too much from a main source and have to run another line. They don't like it, but oh well.

I have my issues with Comcast like everyone else, but when things are right, they're pretty hard to beat.

@Reba055

Unfortunately, they've had Comcast come out on several occasions to figure out the problem, to no avail.

They also have a wi-fi router from Comcast, yet they can't get internet connection on their enclosed porch, attached to the house, with their Comcast router inside the house.

Re: AT&T internet service - thoughts?

chickenbutt — Sat, 25 Feb 2017 19:22:55 GMT

Last year I dumped ATT for both internet and landline. Before Uverse, it wasn't the worst, but they lowered the speeds you could get because they were pushing Uverse.

I ended up switching to Uverse and it was positively nightmarish. I actually paid a fee to get out (found out I was on some kind of contract that I NEVER signed up for).

The landline service with Uverse was just patently unreliable. Furthermore, the range was pathetic.

The internet service with Uverse was also extremely unreliable. It went down at least once a day and often more than that. I would have to restart the router constantly. It was frustrating.

Now I have all three services with Charter (internet, landline, and tv) and it has been like a zillion times better. No complaints, faster and more reliable service. I could not be more glad to be rid of ATT. For a while they harassed me (they don't like it when you break up with them!), but I finally got that to stop. They also have DirecTV now so I feel for the folks who use that service.

Re: AT&T internet service - thoughts?

Reba055 — Sat, 25 Feb 2017 19:36:07 GMT

@KingstonsMom wrote:
@Reba055 wrote:
@KingstonsMom wrote:
We've had AT&T high-speed internet for many years and love it!

My DD lives in an area where AT&T isn't available and her only choice is Comcast for internet service.....she hates it, even the high-speed is slooooooow.

@hoosieroriginal

ETA: We never have any disruptions of internet access unless a storm brings down a line.
@KingstonsMom Something's not right. Comcast high speed internet is not slow. She needs to keep on them until they figure out what's going on. Sometimes they try splitting off too much from a main source and have to run another line. They don't like it, but oh well.

I have my issues with Comcast like everyone else, but when things are right, they're pretty hard to beat.

@Reba055

Unfortunately, they've had Comcast come out on several occasions to figure out the problem, to no avail.

They also have a wi-fi router from Comcast, yet they can't get internet connection on their enclosed porch, attached to the house, with their Comcast router inside the house.

@KingstonsMom Yeah, I know. We had the issue in a former house. You have to keep on them and bump it up to supervisors and supervisor's supervisors, lol. It's a pain. Our issue turned out to be just what I mentioned. Once they ran a new line, never another issue. They are regulated by the FCC. Never hurts to drop the fact that you will report them, and do it, if necessary.

Re: AT&T internet service - thoughts?

dex — Sat, 25 Feb 2017 20:09:47 GMT

The people who work in the fields for comcast IMO are all learning on the job.They have to keep calling in to their supervisor to troubleshoot.They take forever to solve any problem and if subsequent trouble arise a new person comes along with a difference of opinion on what the last person did. After all is said and done Comcast bills a labor charge to maintain their faulty rental equipment.Oh and by the way they don't inform you ahead about these charges.

Re: AT&T internet service - thoughts?

cowboy sam — Sat, 25 Feb 2017 20:59:46 GMT

I have AT&T for my telephone and internet only....was told it was U-verse when they changed me over because of internet problems.. since then no more problems for me and my phone and internet bill is now $40.00 cheaper!

U-verse went back to being called AT&T internet&telephone service .

So i will say... i love my fast internet from AT&T!

Re: AT&T internet service - thoughts?

Moonchilde — Sun, 26 Feb 2017 04:28:24 GMT

When I lived in the big city and had ATT internet through U-Verse (ATT's version of FIOS) it was FABULOUS. Lightning fast, never down. Was ecstatic with it.

However, if you don't live where the U-Verse infrastructure (wiring) already exists, ATT has ceased going forward with U-Verse (too expensive for them) and has combined with DirecTV for their internet. If you can't get U-Verse, your service would be the same as DirecTV service in your area, so you'd need to check up on that.

Re: AT&T internet service - thoughts?

Lapdog — Sun, 26 Feb 2017 04:50:59 GMT

I currently have ATT internet and phone a( which I am being WAY overcharged for but that is a whole other story HA!!) and Direct TV. My speed is less than 1.

My speed is so slow because I am on Copper as opposed to fiber.

I purchased a new TV not realizing my DVR device is out of date and they are not going to upgrade me without paying for it.

After looking into Dish(even more expensive) Called Comcast just because, and they were not interested in my business.

So, I am going to Uverse this Weds and getting an upgraded device on Friday. 2 year contract and I only have the day of installation to be disatisfied to have it removed.,without penalty.

The highest speed I will get with the new service is 3.

Direct TV does go out when it rains hard south of here.

I have talked to several people and a whole lot of them use Hulu, Netflix and an antenna for local channels. Therefore bypassing all the big companies. They pay $9.00 a month.

I believe more and more the companies are fighting for business and they raise the prices monthly and do as they please because they can and must, to stay in business.

I still have time to cancel and it might be wise because my new TV is a smart one and ATT says I won't be able to do movies on demand (which I don't) because the slow speed provided will not be able to keep up with the TV. Just make the best of it I reckon and hope to save some money for a little while any way.

Re: AT&T internet service - thoughts?

Nuttmeg — Sun, 26 Feb 2017 18:22:21 GMT

@dex wrote:
The people who work in the fields for comcast IMO are all learning on the job.They have to keep calling in to their supervisor to troubleshoot.They take forever to solve any problem and if subsequent trouble arise a new person comes along with a difference of opinion on what the last person did. After all is said and done Comcast bills a labor charge to maintain their faulty rental equipment.Oh and by the way they don't inform you ahead about these charges.

I have had Comcast for 25 years. Some of the techs are good some are not.

I like a site DSL REPORTS. Com. The Comcast forum will give you a lot of information about service and pricing changes.

Re: AT&T internet service - thoughts?

LTT1 — Tue, 28 Feb 2017 19:45:16 GMT

@hoosieroriginal

We have ATT for Internet and Direct TV.

Our internet has been down since yesterday.

Last September, Direct TV was installed and we have had no problems requiring a tech until this incident. HTH

Re: AT&T internet service - thoughts?

SeaMaiden — Tue, 28 Feb 2017 19:59:36 GMT

@hoosieroriginal wrote:
Now that I've dumped Comcast for cable service, I'm thinking of switching to AT&T for my internet. Any thoughts? Are you happy with AT&T (as much as you can be happy with an internet service - ha!)?

@hoosieroriginal I get my internet and landline phone through Century Link...I think it use to be AT&T. I pay about $80 a month fir both. I have a high speed connection. I am happy with it.