topic Re: QVC has dropped the ball. Rant in Electronics

QVC has dropped the ball. Rant

Acook — Wed, 21 Dec 2016 19:43:13 GMT

Ordered two nuvision tablets for Christmas on today special value with a guarentee of Christmas delivery. Now only one is shipping due to (vendor error). Call customer service and get told too bad so sad, it is last minute. Ask for a supervisor and get told we cant contact supervisors. What the heck. Finally do get another 800 # and was finally able to contact a supervisor, but gee whiz nothing we can do, vendor error. NOT the way to conduct business, especially at Christmas.

Re: QVC has dropped the ball. Rant

Love my grandkids — Wed, 21 Dec 2016 19:49:54 GMT

I doubt anyone said "too bad, so sad." Maybe you should have posted this in the Customer Care forum.

And if it is vendor error, well, those things happen and there are NO guarantees for on time delivery at Christmas. Most of us know that.

Re: QVC has dropped the ball. Rant

Nightowlz — Wed, 21 Dec 2016 20:05:23 GMT

Sorry you are not getting what you ordered. I would not order this late & expect to receive it in time. I would expect to receive the 2 I ordered.

Seems this happens every year with Q.

I don't doubt a CS rep said what you said she said. I've had it happen to me with CS reps before. Q is not the only place that has some rude CS reps that don't know how to deal with customers that should never hold the job they have.

'mRe: QVC has dropped the ball. Rant

Melania — Wed, 21 Dec 2016 20:49:27 GMT

I'm sorry that is happening. They did that last year when drones were all the rage.

The Q is probably one of the least reliable vendors when it comes to shipping. They lie and have no problem with it.

Re: QVC has dropped the ball. Rant

chrystaltree — Wed, 21 Dec 2016 20:51:41 GMT

I use 12/10 as my last date to purchase something I must have by Christmas and next year, I'll move that up to 12/5. QVC has no control over items that ship directly from the vendor and no control over what happens to purchases that are in the hands of UPS or the Post Office.

Re: QVC has dropped the ball. Rant

Melania — Wed, 21 Dec 2016 21:00:22 GMT

@chrystaltree wrote:
I use 12/10 as my last date to purchase something I must have by Christmas and next year, I'll move that up to 12/5. QVC has no control over items that ship directly from the vendor and no control over what happens to purchases that are in the hands of UPS or the Post Office.

I don't buy that at all. How come many other stores/shopping sites get it delivered on time then?

Re: QVC has dropped the ball. Rant

Sooner — Wed, 21 Dec 2016 21:00:42 GMT

OP: By posting this, QVC may know whether this happened to others or not, and they may need to confront the vendor if a lot of people have had the same problem.

Thats why this bulletin board is so important

Re: QVC has dropped the ball. Rant

mac116 — Wed, 21 Dec 2016 21:03:32 GMT

If QVC has no control over the vendors, and no control over the shipping, and no control over the weather, Then why do the keep say "Guaranteed Delivery" over and over and over. $$$$$$, that's why.

Re: QVC has dropped the ball. Rant

Venezia — Wed, 21 Dec 2016 21:12:19 GMT

I ordered two different things: one on the 19th and one yesterday, the 20th. Both have already shipped and one is in the next location to me and will be here tomorrow.

So far I'm having good luck. (I also sent a return and it's already been refunded. Seems to me they're working quite quickly to try to process everything.)

NB: I also don't believe a CS rep said "too bad, so sad". I can believe he/she might've said something like "I'm sorry, there's nothing we can do about it", which would most likely be true. The CS reps only have so much they can do, other than escalate a complaint up the line. In this case, it still wouldn't have produced the response the OP wanted.

And why are all these complaints springing up from brand new members (only one post again)? Maybe, it it's posted in "Customer Care" (as it should be), the moderators will be able to look into it, to see exactly what is going on.

Re: QVC has dropped the ball. Rant

glb613 — Wed, 21 Dec 2016 22:46:08 GMT

@Acook wrote:
Ordered two nuvision tablets for Christmas on today special value with a guarentee of Christmas delivery. Now only one is shipping due to (vendor error). Call customer service and get told too bad so sad, it is last minute. Ask for a supervisor and get told we cant contact supervisors. What the heck. Finally do get another 800 # and was finally able to contact a supervisor, but gee whiz nothing we can do, vendor error. NOT the way to conduct business, especially at Christmas.

This type of post happens every year and usually by a first time poster. Next year, don't wait until the last minute. Too many things can cause a delay. NO ONE can guarentee before Christmas delivery this close to Christmas.

Re: QVC has dropped the ball. Rant

chickenbutt — Wed, 21 Dec 2016 23:27:43 GMT

...and so it begins, eh?

Re: QVC has dropped the ball. Rant

Tinkrbl44 — Wed, 21 Dec 2016 23:31:31 GMT

@Love my grandkids wrote:
I doubt anyone said "too bad, so sad." Maybe you should have posted this in the Customer Care forum.

And if it is vendor error, well, those things happen and there are NO guarantees for on time delivery at Christmas. Most of us know that.

@Love my grandkids

You can bet serious money that there will be even more people whining that their late order isn't going to arrive by X-mas. As usual.

The Q can only guarantee -- in theory -- that something will arrive. However, there may be more orders than expected .... or a serious snowstorm and airports are temporarily not flying ..... or trucks aren't able to get from one place to another because of snowy conditions on freeways ..... or whatever.

IMO, if you wait until the last minute, it's a kwap shoot. Plan ahead.

Re: QVC has dropped the ball. Rant

kelsey17 — Wed, 21 Dec 2016 23:32:10 GMT

@mac116 wrote:
If QVC has no control over the vendors, and no control over the shipping, and no control over the weather, Then why do the keep say "Guaranteed Delivery" over and over and over. $$$$$$, that's why.

I agree.......even if it "isn't QVC control" they shouldn't promise through other shipping methods that people will receive the items promised on the TV.............today i heard Pat D. say they will get things by Dec 24th if a purchaser pays $3.00 more......i found that hard to believe....

Re: QVC has dropped the ball. Rant

Moonchilde — Wed, 21 Dec 2016 23:33:16 GMT

@Melania wrote:
@chrystaltree wrote:
I use 12/10 as my last date to purchase something I must have by Christmas and next year, I'll move that up to 12/5. QVC has no control over items that ship directly from the vendor and no control over what happens to purchases that are in the hands of UPS or the Post Office.
I don't buy that at all. How come many other stores/shopping sites get it delivered on time then?

Because they deal with reputable name vendors. Too often QVC uses rock-bottom cheap half-arthed vendors who give them super-low prices but nothing else. And QVC isn't going to change that. The low selling price is ALL. Whether the vendor can deliver? Not really important.

Re: QVC has dropped the ball. Rant

Moonchilde — Wed, 21 Dec 2016 23:35:54 GMT

@kelsey17 wrote:
@mac116 wrote:
If QVC has no control over the vendors, and no control over the shipping, and no control over the weather, Then why do the keep say "Guaranteed Delivery" over and over and over. $$$$$$, that's why.
I agree.......even if it "isn't QVC control" they shouldn't promise through other shipping methods that people will receive the items promised on the TV.............today i heard Pat D. say they will get things by Dec 24th if a purchaser pays $3.00 more......i found that hard to believe....

MOST people would find it hard to believe. But there are always some who, due to their own lack of foresight, need others to blame.

Re: QVC has dropped the ball. Rant

kelsey17 — Wed, 21 Dec 2016 23:36:01 GMT

@Tinkrbl44 wrote:
@Love my grandkids wrote:
I doubt anyone said "too bad, so sad." Maybe you should have posted this in the Customer Care forum.

And if it is vendor error, well, those things happen and there are NO guarantees for on time delivery at Christmas. Most of us know that.
@Love my grandkids

You can bet serious money that there will be even more people whining that their late order isn't going to arrive by X-mas. As usual.

The Q can only guarantee -- in theory -- that something will arrive. However, there may be more orders than expected .... or a serious snowstorm and airports are temporarily not flying ..... or trucks aren't able to get from one place to another because of snowy conditions on freeways ..... or whatever.

IMO, if you wait until the last minute, it's a kwap shoot. Plan ahead.

Then they shouldn't "guarantee".......they should state they will TRY to get the item there by Christmas Eve.....

the definition of guarantee is follows:

a formal promise or assurance that certain conditions will be fulfilled,

Re: QVC has dropped the ball. Rant

chickenbutt — Wed, 21 Dec 2016 23:46:08 GMT

The problem, however, with their 'guarantee' is that there is nothing on the other end of it.

Traditionally, a guarantee has a 'what we'll do if this doesn't happen' component to it. THAT is what makes a guarantee. An empty-ended guarantee is just not a guarantee.

Re: QVC has dropped the ball. Rant

Kachina624 — Wed, 21 Dec 2016 23:56:57 GMT

Temper tantrums make it right every time. CS can pull one out of the air and send it by carrier pigeon.

Re: QVC has dropped the ball. Rant

Venezia — Thu, 22 Dec 2016 03:54:32 GMT

@Kachina624 - But are you sure that carrier pigeon can fly fast enough?

Re: QVC has dropped the ball. Rant

Kachina624 — Thu, 22 Dec 2016 04:00:29 GMT

@chickenbutt wrote:
...and so it begins, eh?

@chickenbutt The annual Christmas tradition. 👍