topic Re: Problems With My Tracfone in Electronics

Problems With My Tracfone

Jordan2 — Tue, 16 Aug 2016 23:48:30 GMT

Every time I get a new Tracfone I have a terrible time getting it to work correctly. I transferred my number from my old phone to my new phone that wasn't a problem. I downloaded the app (My Tracfone Account) which tells you how many minutes, texts, data, and the end of your service. When I log into my account it says it's inactive (the phone works). Also on the Tracfone website in my summary it doesn't show my 2 Tracfones as active devices, when I tried to add them it says it is an error. I spent 25 minutes waiting to speak to someone and he was no help at all, he didn't solve either problem. Does anyone have any advice for me?TIA

Re: Problems With My Tracfone

Hershey2 — Tue, 16 Aug 2016 23:54:55 GMT

Visiting my daughter in West Virginia, sadly no cell phone here,thought they had the best coverage, I live in Michigan.

Re: Problems With My Tracfone

Mz iMac — Tue, 16 Aug 2016 23:56:19 GMT

Ask to speak w/a supervisor and/or manager.

Re: Problems With My Tracfone

namaste000 — Wed, 17 Aug 2016 00:23:39 GMT

@Jordan2 wrote:
Every time I get a new Tracfone I have a terrible time getting it to work correctly. I transferred my number from my old phone to my new phone that wasn't a problem. I downloaded the app (My Tracfone Account) which tells you how many minutes, texts, data, and the end of your service. When I log into my account it says it's inactive (the phone works). Also on the Tracfone website in my summary it doesn't show my 2 Tracfones as active devices, when I tried to add them it says it is an error. I spent 25 minutes waiting to speak to someone and he was no help at all, he didn't solve either problem. Does anyone have any advice for me?TIA

When you transfer your number to your new phone then the old phone becomes 'inactive'. So your account should only show one phone - the new one.

They should also have transferred your remaining minutes/texts/data and remaining service days.

If you got your tracfone from a shopping channel, it is best to call cs from that shopping channel for assistance.

Re: Problems With My Tracfone

bowlicious — Wed, 17 Aug 2016 01:26:13 GMT

When we had problems with my tracfone it took three people before my husband finally got one that actually helped set it up. She was great... wish I knew her name.

Re: Problems With My Tracfone

Venezia — Wed, 17 Aug 2016 03:31:29 GMT

@Hershey2 wrote:
Visiting my daughter in West Virginia, sadly no cell phone here,thought they had the best coverage, I live in Michigan.

I also visited West Virginia and Virginia over a year ago and couldn't get a signal with my Android Smartphone. However, Tracfones were being sold in all the stores - it's just that they were the older (non-smartphone) types. (Also, CDMA as opposed to GSM.)

As we were driving back to the airport to return home, my phone suddenly signaled a text message coming in. I pulled over to check it and found it had been sent four days earlier!

I still wouldn't give up my LG Tracfone. Love it.

Re: Problems With My Tracfone

151949 — Wed, 17 Aug 2016 13:39:34 GMT

I got a new Tracfone in January - my 3rd one -and on this one the my account widget will not work so I have to go to the tracfone website to check my balances.

I agree with the poster who said your old phone should no longer be active once you switch the number over to your new phone. If you bought your phone from HSN they have a fabulous customer service # that will figure it all out for you.

Re: Problems With My Tracfone

Jordan2 — Wed, 17 Aug 2016 14:44:57 GMT

I asked this on another thread but didn't get a reply, maybe someone can help me. I would like to export all my contacts (phone numbers) from my old phone to my new one. I remember I did it once before but can't remember how I did it. I really don't want to have to put each number in one by one.

Re: Problems With My Tracfone

Ainhisg — Wed, 17 Aug 2016 21:32:30 GMT

@Jordan2 wrote:
I asked this on another thread but didn't get a reply, maybe someone can help me. I would like to export all my contacts (phone numbers) from my old phone to my new one. I remember I did it once before but can't remember how I did it. I really don't want to have to put each number in one by one.

Download an app called the Mobile Content Transfer Wizard to both phones. After they're installed, open them, and follow the easy instructions on your screens. You can transfer contacts, photos, music, texts, and so forth. It took 20 seconds for my things to transfer.

Re: Problems With My Tracfone

Jordan2 — Wed, 17 Aug 2016 21:52:53 GMT

@Ainhisg wrote:
@Jordan2 wrote:
I asked this on another thread but didn't get a reply, maybe someone can help me. I would like to export all my contacts (phone numbers) from my old phone to my new one. I remember I did it once before but can't remember how I did it. I really don't want to have to put each number in one by one.
Download an app called the Mobile Content Transfer Wizard to both phones. After they're installed, open them, and follow the easy instructions on your screens. You can transfer contacts, photos, music, texts, and so forth. It took 20 seconds for my things to transfer.

Thanks @Ainhisg I will give this a try! Also, I have 3 Tracfones I don't use. I was wondering what everyone does with theirs? How do you delete any info and personal things you have on the phone? I was thinking there must be an organization that I could donate the phones to.

Re: Problems With My Tracfone

Jordan2 — Thu, 18 Aug 2016 22:06:41 GMT

@Ainhisg I tried to download the app to my old phone but since I already deactivated it I'm not getting access to the Goggle Play Store. I guess I'll have to find another solution.

Re: Problems With My Tracfone

Ainhisg — Fri, 19 Aug 2016 03:06:11 GMT

@Jordan2 wrote:
@Ainhisg I tried to download the app to my old phone but since I already deactivated it I'm not getting access to the Goggle Play Store. I guess I'll have to find another solution.

Even if the phone is deactivated, you should have Wi-Fi and be able to download the app. I did.

Re: Problems With My Tracfone

Venezia — Fri, 19 Aug 2016 03:42:09 GMT

@Jordan2 wrote:
@Ainhisg I tried to download the app to my old phone but since I already deactivated it I'm not getting access to the Goggle Play Store. I guess I'll have to find another solution.

I would think you'd have Bluetooth on both phones, even if one is deactivated. Once you've paired the phones, it's easy to do the transfer. I always use that to transfer contacts.

Re: Problems With My Tracfone

Nightowlz — Sun, 21 Aug 2016 18:17:01 GMT

@151949 wrote:
I got a new Tracfone in January - my 3rd one -and on this one the my account widget will not work so I have to go to the tracfone website to check my balances.
I agree with the poster who said your old phone should no longer be active once you switch the number over to your new phone. If you bought your phone from HSN they have a fabulous customer service # that will figure it all out for you.

@151949 Not sure which model you have. 1 LG phone we had the app to check mins would not work on it. I found this alternative that worked on that phone. I don't have a problem with it working on the phone I have now. You might try this to see if it will work for you. You have to enter this number in your contacts & make the call to find out the mins etc.

*777*1# when you call a box pops open that shows how many mins, text, & data you have. It does not use your mins. to make the call. Hope it will work for you.

Re: Problems With My Tracfone

Nightowlz — Sun, 21 Aug 2016 18:26:26 GMT

If you cannot get the Tracfone My Account App to work enter *777*1# in your contacts to call to check your mins, text & data. It does not use any mins to use this feature. A little box opens with the info listed. It also lists service end date.

Re: Problems With My Tracfone

Jordan2 — Sun, 21 Aug 2016 19:40:09 GMT

@Ainhisg wrote:
@Jordan2 wrote:
I asked this on another thread but didn't get a reply, maybe someone can help me. I would like to export all my contacts (phone numbers) from my old phone to my new one. I remember I did it once before but can't remember how I did it. I really don't want to have to put each number in one by one.
Download an app called the Mobile Content Transfer Wizard to both phones. After they're installed, open them, and follow the easy instructions on your screens. You can transfer contacts, photos, music, texts, and so forth. It took 20 seconds for my things to transfer.

@Ainhisg I tried this again with success! I am so not tech savvy, this is a big deal for me, I'm proud of myself! Thank you for telling me about the app. Now I just have to read up on the phone so I can use all the features!

Re: Problems With My Tracfone

Ainhisg — Sun, 21 Aug 2016 19:52:05 GMT

@Jordan2 wrote:
@Ainhisg wrote:
@Jordan2 wrote:
I asked this on another thread but didn't get a reply, maybe someone can help me. I would like to export all my contacts (phone numbers) from my old phone to my new one. I remember I did it once before but can't remember how I did it. I really don't want to have to put each number in one by one.
Download an app called the Mobile Content Transfer Wizard to both phones. After they're installed, open them, and follow the easy instructions on your screens. You can transfer contacts, photos, music, texts, and so forth. It took 20 seconds for my things to transfer.
@Ainhisg I tried this again with success! I am so not tech savvy, this is a big deal for me, I'm proud of myself! Thank you for telling me about the app. Now I just have to read up on the phone so I can use all the features!

You are welcome! Isn't it the easiest way ever to transfer contacts from one TF to another? Enjoy!