topic Re: Kindle Paperwhite Frozen in Electronics

Kindle Paperwhite Frozen

oak1 — Wed, 17 Feb 2016 17:34:12 GMT

Need suggestions for unfreezing Kindle Paperwhite. When charging on computer, the screen froze after I ejected the device and removed cable. Have done the 40 second restart several times and no results. Alll it does is flash a couple of times and freeze on the Kindle logo screen. Can this Kindle be saved or will I be shopping for a new one? Thanks for any help!

Re: Kindle Paperwhite Frozen

bonnielu — Wed, 17 Feb 2016 17:46:35 GMT

Things I do. Shut down and then reopen. Okay that does not work. Next pull the battery and then put it back in. Next since all that failed.... call Amazon. They have an amazing customer service and technical department.

Re: Kindle Paperwhite Frozen

Nuttmeg — Wed, 17 Feb 2016 18:08:11 GMT

@oak1 wrote:
Need suggestions for unfreezing Kindle Paperwhite. When charging on computer, the screen froze after I ejected the device and removed cable. Have done the 40 second restart several times and no results. Alll it does is flash a couple of times and freeze on the Kindle logo screen. Can this Kindle be saved or will I be shopping for a new one? Thanks for any help!

I would contact Amazon and ask for help.

Re: Kindle Paperwhite Frozen

oak1 — Wed, 17 Feb 2016 19:24:15 GMT

Thanks for suggestions. Did call Amazon and they finally said there was no way to fix it. Guess I'll be looking for sales and buying a new one.

Re: Kindle Paperwhite Frozen

bonnielu — Wed, 17 Feb 2016 21:45:23 GMT

Special deals now online.

Re: Kindle Paperwhite Frozen

Campion — Sun, 21 Feb 2016 12:13:03 GMT

I just went through this. My Kindle melted during charging (right where you plug it in) and I like it so much, I wanted the same unit so I didn't care it wasn't current.

If your Paperwhite is the previous generation (they are up to what, six generations of Kindles, now?) you can replace it with the previous generation Paperwhite for a lot less than the current price of 119 to 139. The older ones are under sixty bucks.

I can't do without mine. It goes everywhere with me.

Re: Kindle Paperwhite Frozen

oak1 — Wed, 24 Feb 2016 16:08:25 GMT

Thanks for that info. I will check that out. I really miss my Kndle

Re: Kindle Paperwhite Frozen

Big Sister — Fri, 26 Feb 2016 02:38:25 GMT

Don't hesitate to call Amazon for help. The few times I have had to call them for help with my Kindle the rep. was very helpful and everything was resolved easily.