topic Re: iPad Safari Problem in Electronics

iPad Safari Problem

Susic — Wed, 27 Jan 2016 21:49:06 GMT

Suddenly I can not use the search bar on top of screen to google anything or go on websites, it just kicks me to the app page main screen on my IPad Air. I can click on apps and favorite places and get to QVC and other sites. But can't get anywhere else on Internet unless it is under my bookmarked sites. I tried switching from Google to Bing, but that didn't help. Can't check out Apple forums, so hoping someone here could help me out. Thank you, Susi

Re: iPad Safari Problem

dooBdoo — Wed, 27 Jan 2016 22:41:49 GMT

@Susic, Have you tried some basic "housekeeping" steps on your iPad?

1. Be sure you have the most recent version of iOS.

(Right now, that's 9.2.1 -- just go into Settings, choose "General," and then tap "About" to see the "Version.")

2. Close the multi-tasking apps running in the background.

(Double-tap the Home button to see recently used apps and then swipe each one up to close all the apps.)

3. Clear cookies, cache and website data in Safari.

(Go to Settings, then choose Safari, then choose "Clear History and Website Data" and tap "Clear" when you see the popup. Then, choose Safari, "Advanced," "Website Data," and clear all that out.)

4. Try a simple “Restart:”
Press and hold the Sleep/Wake button until the red slider appears.
Drag the slider to turn your device completely off.
After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.

5. Try a “Hard Reset:”
Press and hold the Sleep/Wake button and the Home button for about eight seconds. This will force the iPad to turn off, even if it's frozen.
Press and hold the Sleep/Wake button to turn the iPad back on. Press and hold the Sleep/Wake button for a few moments. The iPad will turn back on and display the Apple logo.

6. If you still have problems, perform a sync/backup of your iPad (either with iTunes on your computer or on the iCloud -- whatever you normally do). This should be done frequently, and not only does it ensure you have a good backup it also frees up space on your iPad and can clear up a myriad of software glitches.

I hope some of this might do the trick! Sometimes there's just an odd glitch resident on the device, and one or more of these things clears it up.

Best of luck to you!

Re: iPad Safari Problem

Wsmom — Wed, 27 Jan 2016 22:15:41 GMT

If it just happened today it sounds like it was a safari glitch. Here is what I read:

"go into Settings, tap Safari, and toggle off the ‘Safari Suggestions’ switch. This will fix the crashing, obviously its only a temporary fix until Apple sorts its servers out as it will disable the Safari Suggestions functionality."

Hope this helps...in the meantime I will continue to see if I find something different.

Re: iPad Safari Problem

dooBdoo — Wed, 27 Jan 2016 22:17:57 GMT

Although Apple says this bug has been cleared up, I wanted to add this, too:

Apple's Safari Browser Crashes Around The World

"The issue appears to be related to the browser's search suggestions feature, but there is a temporary fix available.

Apple's Safari browser suddenly crashed on iPhones, iPads and Macs worldwide on Wednesday.

Launching a new tab in the web browser then trying to type into the address bar crashed the built-in browser for some users, sending them back to the device's home screen.

People around the world have posted messages to Twitter, Reddit and Apple forums complaining about the problem.

The issue appeared to be related to the browser's search suggestions feature, and

a temporary fix involved going into the settings menu to turn off Safari suggestions.

Not all phones and computers appear to have been affected by the bug. It is unclear whether the problem was related to an update for iOS which was released earlier this week."

(edited to add link: http://news.sky.com/story/1630575/apples-safari-browser-crashes-around-the-world)

Re: iPad Safari Problem

Susic — Wed, 27 Jan 2016 22:18:32 GMT

Hi, thank you for your detailed reply! Will attempt this. I was able to click on apple support icon, and apparently others are having this problem today. If it doesn't resolve by tomorrow, will try all the hints you gave me. I don't usually tamper with the settings too much out of fear! My husband's iPad is fine. We both downloaded the latest update last week. Thanks again for your advice! Susi.

Re: iPad Safari Problem

Wsmom — Wed, 27 Jan 2016 22:20:31 GMT

This is what I've read if it still isn't working now that they say it's been fixed:

"Apple has confirmed the issue is now fixed.

Some iOS users could continue to experience the same problems, but that's down to your smartphone's cache.

To clear cache in your Safari browser, head to Settings > Safari then tap Clear History and Website Data"

Re: iPad Safari Problem

gidgetgh — Wed, 27 Jan 2016 22:50:00 GMT

I had this problem on my iMac early this morning for a few hours. I went out and ran a few errands, came home and was getting ready to call Apple and I tried typing in the address bar again before I called and it was fixed.

Re: iPad Safari Problem

Susic — Wed, 27 Jan 2016 23:06:46 GMT

Thank you all for being so helpful ! After dinner I checked and it was still not working. So I cleared the safari history and website data and it worked! I always have good luck with this forum, and someone always is able and nice enough to help out! Thanks again, Susi!

Re: iPad Safari Problem

January121 — Wed, 27 Jan 2016 23:57:15 GMT

@dooBdoo ..... thanks for all the information ..... I don't have a problem right now but, I saved the information in case I need it in the future .....thanks again & by the way I love your nick name!!!!

Re: iPad Safari Problem

January121 — Thu, 28 Jan 2016 00:02:48 GMT

@gidgetgh .... Hi .... can you please give me the phone # for Apple .... thanks!!!

Re: iPad Safari Problem

dooBdoo — Thu, 28 Jan 2016 18:07:42 GMT

@January121 wrote:
@dooBdoo ..... thanks for all the information ..... I don't have a problem right now but, I saved the information in case I need it in the future .....thanks again & by the way I love your nick name!!!!

Hi, @January121! You're welcome! I do all those things (especially clearing Safari, including the "Advanced" option, and closing apps running in the background) regularly, and it really does make a difference.

Regarding my nickname... thanks, so much! It's a reference to a silly song my sister and I wrote when we were little. It always put a big smile on my sweet father's face, and he passed away when I was 17... he'll always be a part of my heart, so this nickname evokes that memory each time I use it or see it.

You asked about a phone number for Apple. They have more than one, depending upon your needs, but here are two and also remember you always can look at www.Apple.com to find any numbers or support you need:

Apple Online Store: (800) MY–APPLE (800–692–7753)

U.S. iPod, Mac and iPad technical support: (800) APL–CARE (800–275–2273)

U.S. iPhone technical support: (800) MY–IPHONE (800–694–7466)

more support info at: http://www.apple.com/contact/

Re: iPad Safari Problem

January121 — Thu, 28 Jan 2016 19:55:56 GMT

@dooBdoo ..... Hi .... THANKS so much for the information ... you are one of the nicest people on these forums!!!!! .... we are very lucky to have you here!!

Re: iPad Safari Problem

dooBdoo — Thu, 28 Jan 2016 20:19:05 GMT

@January121 wrote:
@dooBdoo ..... Hi .... THANKS so much for the information ... you are one of the nicest people on these forums!!!!! .... we are very lucky to have you here!!

Hi, @January121! Oh my goodness, thank you for such high praise. I appreciate the kind words. We have an abundance of nice folks here, and that's what has always convinced me to read and post on these forums.

Re: iPad Safari Problem

gidgetgh — Fri, 29 Jan 2016 11:21:53 GMT

@January121 wrote:
@gidgetgh .... Hi .... can you please give me the phone # for Apple .... thanks!!!

@January121- I'm so sorry. I just read your response. I see that Doo b Doo helped you out. I wanted you to know that I wasn't intentionally ignoring you. I don't make it to the Electronics Forum as often as I should.