topic Re: Question About Updating My Kaspersky Software in Electronics

Question About Updating My Kaspersky Software

Jordan2 — Sat, 09 Jan 2016 00:19:29 GMT

I got an update from Kaspersky telling me there was a new version out and to update. I did, no problem. But now when I'm using Google Chrome (which I have always used and is up to date) I'll get a pop up message from Kaspersky saying they can not guarantee authenticity of the domain to which encrypted connection is established.Reason: Invalid name is not valid on the allowed list or was explicitly excluded. I never got this message before the update. It does allow you to continue by clicking on something to continue. I'm not too tech savvy and don't understand why this is happening now. Maybe someone can help.

Re: Question About Updating My Kaspersky Software

Nuttmeg — Sat, 09 Jan 2016 00:31:35 GMT

You may want to do a Google search of the problem, and or go to Kaspersky's forum http://forum.kaspersky.com/index.php?showforum=156

Re: Question About Updating My Kaspersky Software

Jordan2 — Sat, 09 Jan 2016 01:37:48 GMT

@Nuttmeg wrote:
You may want to do a Google search of the problem, and or go to Kaspersky's forum http://forum.kaspersky.com/index.php?showforum=156

Thanks for the reply. I did try to find something about it on Kaspersky and Google Chrome but wasn't able to find anything.

Re: Question About Updating My Kaspersky Software

Nuttmeg — Sat, 09 Jan 2016 01:55:29 GMT

@Jordan2 wrote:
@Nuttmeg wrote:
You may want to do a Google search of the problem, and or go to Kaspersky's forum http://forum.kaspersky.com/index.php?showforum=156
Thanks for the reply. I did try to find something about it on Kaspersky and Google Chrome but wasn't able to find anything.

You may want to post your error message, and short statement in a forum on their site.

Re: Question About Updating My Kaspersky Software

grams2 — Sat, 09 Jan 2016 04:32:22 GMT

I just a few days ago renewed my Kaspersky and mine is doing the same thing on Firefox.

Re: Question About Updating My Kaspersky Software

Jordan2 — Sat, 09 Jan 2016 12:59:36 GMT

@grams2 wrote:
I just a few days ago renewed my Kaspersky and mine is doing the same thing on Firefox.

That's good to know. Maybe it's just a glitch in the software. You can continue on, whatever you're doing, it's just annoying.

Re: Question About Updating My Kaspersky Software

ariane — Sat, 09 Jan 2016 13:11:13 GMT

A website's security certificate tells a browser or, in this case your security software, that the site is really who they claim to be, not a phishing website impersonating them to steal your personal information. When you get this warning it tells you there is problem with the site's security certificate. If this is a site you use regularly and trust, it is probably ok to click through the warning. On the other hand, if you arrived at this website through a google search or a link in an email, consider them suspect and very risky to visit.

Re: Question About Updating My Kaspersky Software

Jordan2 — Sat, 09 Jan 2016 15:31:57 GMT

@ariane wrote:
A website's security certificate tells a browser or, in this case your security software, that the site is really who they claim to be, not a phishing website impersonating them to steal your personal information. When you get this warning it tells you there is problem with the site's security certificate. If this is a site you use regularly and trust, it is probably ok to click through the warning. On the other hand, if you arrived at this website through a google search or a link in an email, consider them suspect and very risky to visit.

I'm a creature of habit and these are websites I've been visiting for years with no problem. Like I said this is happening since the update, I didn't have a problem before.

Re: Question About Updating My Kaspersky Software

dooBdoo — Sat, 09 Jan 2016 15:56:15 GMT

@Jordan2 wrote:
@ariane wrote:
A website's security certificate tells a browser or, in this case your security software, that the site is really who they claim to be, not a phishing website impersonating them to steal your personal information. When you get this warning it tells you there is problem with the site's security certificate. If this is a site you use regularly and trust, it is probably ok to click through the warning. On the other hand, if you arrived at this website through a google search or a link in an email, consider them suspect and very risky to visit.
I'm a creature of habit and these are websites I've been visiting for years with no problem. Like I said this is happening since the update, I didn't have a problem before.

@Jordan2, I agree that what @ariane posted is accurate. However, I wanted to add: when anti-virus software is updated sometimes it takes days for these issues to resolve -- they have to sync, so to speak. The same thing happens, occasionally, when a browser updates their software, or even when websites make changes.

So, during that period it appears there are problems with websites when, in reality, there's no problem. It's not a comfy feeling when it happens, as you're seeing right now.

If you post the exact, complete message here, someone could try to find out what's happening, or as @Nuttmeg said you could pose the question to the Kaspersky support team, to their online forum or to their Facebook page. Otherwise, it's sort of a waiting game hoping everything will sync soon and you won't have to wonder about it.

(I don't use Kaspersky since I use an iMac, by the way.)

Re: Question About Updating My Kaspersky Software

Jordan2 — Sat, 09 Jan 2016 17:14:28 GMT

@dooBdoo wrote:
@Jordan2 wrote:
@ariane wrote:
A website's security certificate tells a browser or, in this case your security software, that the site is really who they claim to be, not a phishing website impersonating them to steal your personal information. When you get this warning it tells you there is problem with the site's security certificate. If this is a site you use regularly and trust, it is probably ok to click through the warning. On the other hand, if you arrived at this website through a google search or a link in an email, consider them suspect and very risky to visit.
I'm a creature of habit and these are websites I've been visiting for years with no problem. Like I said this is happening since the update, I didn't have a problem before.

@Jordan2, I agree that what @ariane posted is accurate. However, I wanted to add: when anti-virus software is updated sometimes it takes days for these issues to resolve -- they have to sync, so to speak. The same thing happens, occasionally, when a browser updates their software, or even when websites make changes.

So, during that period it appears there are problems with websites when, in reality, there's no problem. It's not a comfy feeling when it happens, as you're seeing right now.

If you post the exact, complete message here, someone could try to find out what's happening, or as @Nuttmeg said you could pose the question to the Kaspersky support team, to their online forum or to their Facebook page. Otherwise, it's sort of a waiting game hoping everything will sync soon and you won't have to wonder about it.

(I don't use Kaspersky since I use an iMac, by the way.)

Pretty much what I stated in my first post is what appears on my screen. I will go to the Kaspersky Forum and maybe post the question. Thanks for your help!