topic Re: FYI Comcast box upgrade and remote setup problem in Electronics

FYI Comcast box upgrade and remote setup problem

Constance2 — Thu, 15 Oct 2015 17:48:09 GMT

I was informed by Comcast that our cable box needed to be exchanged for a new one in order to receive all of the HD features we were paying for. I opted to install the box myself and had 30 days to return the old box to Comcast.

Hookup was easy until it came time to program the remote. I spent half the day trying to get the remote to work. The instructions said it was EASY, but that was not the case.

Finally, a call was made to Comcast and it was determined that the new remote they sent with the new box wouldn't work with the new box. They instructed me to go back to using the old remote, which I did, and it worked fine.

If you have been told you need to exchange your old cable box for a new one, please bear this in mind as it may save you a whole lot of frustration, time, and effort.

Re: FYI Comcast box upgrade and remote setup problem

millieshops — Thu, 15 Oct 2015 18:04:59 GMT

@Constance2Even when Comcast installs their own devices, they don't always work!

Last winter when I was in Florida, they wanted me to upgrade. I did, but decided it was worth having them install because there's been problems in the neighbor.

After I can't tell you how many dropped Internet sessions and how many hours of phpone techs trying to fix me, I became convinced I needed a new laptop; however, I was close to the time when I'd be heading north, so I decided to wait and get advice from my local techie whom I trust way more than I do Comcast.

Here on Long Island, I hooked my system into Cablevision and haven't lost an Internet session all summer. The problem apparently is that Comcast installed garbage in my condo. I dread having to deal with them again, but it's nearly time for me to return to Florida, so I have to. I just don't trust them at all. And my Cablevision service is cheaper than Comcast's service. UGH!

Re: FYI Comcast box upgrade and remote setup problem

dooBdoo — Thu, 15 Oct 2015 18:34:42 GMT

Thanks for the heads up, @Constance2. My confidence in Comcast/Xfinity has waned significantly in the past couple of years.

Re: FYI Comcast box upgrade and remote setup problem

Constance2 — Thu, 15 Oct 2015 19:31:50 GMT

I have yet to find anyone who is satisfied with Comcast, and that is pathetic. You'd think they would invest more of their vast supply of cash into improving customer service by hiring workers that know what they're doing.

Re: FYI Comcast box upgrade and remote setup problem

dooBdoo — Thu, 15 Oct 2015 19:42:10 GMT

@Constance2 wrote:
I have yet to find anyone who is satisfied with Comcast, and that is pathetic. You'd think they would invest more of their vast supply of cash into improving customer service by hiring workers that know what they're doing.

I've seen a couple of "Worst Customer Service" reports for the past couple of years, and Comcast was at the top of the "hall of shame."

Re: FYI Comcast box upgrade and remote setup problem

GCR18 — Thu, 15 Oct 2015 20:52:17 GMT

My sister got a new box and opted to install it herself. They couldn't get it to work, so they called comcast and told them they were keeping the old box. I'll have to ask her about the remote.

Re: FYI Comcast box upgrade and remote setup problem

Winkk — Thu, 15 Oct 2015 21:06:41 GMT

@dooBdoo wrote:

Thanks for the heads up, @Constance2. My confidence in Comcast/Xfinity has waned significantly in the past couple of years.

I agree. But, their prices have not waned. It keeps going up and up.