topic Re: My new Dell Computer with Windows 10 is a lemon. in Electronics

My new Dell Computer with Windows 10 is a lemon.

elizapt — Wed, 05 Aug 2015 22:25:39 GMT

I just received my new Dell computer with Windows 10 today. I plugged it in, turned it on, and it sounded like a burglar alarm. Got on the phone with Dell.It is completely blown, no good. Getting through on the Dell phone lines is crazy. If I send it back to QVC it will take two more weeks at least to get a replacment because they will wait until this gets back to them. I'm going to think over night about whether I want this computer or not. Also, there is no place on the product information to submit a review. Why is that? I hope noone lese has had this problem. I reallyneeded this computer now.

Re: My new Dell Computer with Windows 10 is a lemon.

jackthebear — Wed, 05 Aug 2015 22:33:12 GMT

@elizapt wrote:
I just received my new Dell computer with Windows 10 today. I plugged it in, turned it on, and it sounded like a burglar alarm. Got on the phone with Dell.It is completely blown, no good. Getting through on the Dell phone lines is crazy. If I send it back to QVC it will take two more weeks at least to get a replacment because they will wait until this gets back to them. I'm going to think over night about whether I want this computer or not. Also, there is no place on the product information to submit a review. Why is that? I hope noone lese has had this problem. I reallyneeded this computer now.

send it back and get your $$ back

and go somewhere else and get one, BTS sales will be starting soon, and probably there will very good buys

Re: My new Dell Computer with Windows 10 is a lemon.

Meowingkitty — Wed, 05 Aug 2015 23:13:56 GMT

Try Costco, at least if there is a problem there won't be issue with returning it. Probably cheaper and later technology than QVC too.

Re: My new Dell Computer with Windows 10 is a lemon.

Nuttmeg — Wed, 05 Aug 2015 23:16:24 GMT

@elizapt wrote:
I just received my new Dell computer with Windows 10 today. I plugged it in, turned it on, and it sounded like a burglar alarm. Got on the phone with Dell.It is completely blown, no good. Getting through on the Dell phone lines is crazy. If I send it back to QVC it will take two more weeks at least to get a replacment because they will wait until this gets back to them. I'm going to think over night about whether I want this computer or not. Also, there is no place on the product information to submit a review. Why is that? I hope noone lese has had this problem. I reallyneeded this computer now.

I would return this computer to QVC, and get your money back. You do not want anything to happen to this return. I would call CS and ask about shipping and insurance. They should return all of your money, because you received a lemon.

Re: My new Dell Computer with Windows 10 is a lemon.

jackthebear — Thu, 06 Aug 2015 11:24:44 GMT

@meowing kitty wrote:
Try Costco, at least if there is a problem there won't be issue with returning it. Probably cheaper and later technology than QVC too.

Totally agree, I think there are some in the new c___n book

Re: My new Dell Computer with Windows 10 is a lemon.

PINKdogWOOD — Thu, 06 Aug 2015 13:17:02 GMT

I absolutely LOVE my new computer - got it at amazon.com and paid a mere $509.00 with no s/h. After I got it I got an invite to reserve my windows 10 but NO WAY will I even think about uploading it, certainly not until they work out ALL of the bad bugs!!!

I LOVE my new Acer Aspire V 15 Touch - So slick, SO FAST, very good looking laptop, does SO much. Could not get over the price - about $250.00 less than my very first Acer in 2006. LOVE IT!!!! Can't say enough about it!!! Got such great reviews from everyone who has this laptop. I'd be returning the dell you have and I'd go to amazon to check out this one I have. Just sayin' !!!

Re: My new Dell Computer with Windows 10 is a lemon.

KentuckyWoman — Thu, 06 Aug 2015 13:29:28 GMT

Sorry you are having issues with your Dell computer.

I have ordered two computers from QVC. One was a Toshiba and it died after one year. The other was HP and it didn't work out of the box. I went to BB and purchased an Asus and have never regretted it. They even set it up for me for a fee of course but it was worth it in the long run.

Re: My new Dell Computer with Windows 10 is a lemon.

Gooday — Fri, 07 Aug 2015 22:47:46 GMT

@PINKdogWOOD wrote:
I absolutely LOVE my new computer - got it at amazon.com and paid a mere $509.00 with no s/h. After I got it I got an invite to reserve my windows 10 but NO WAY will I even think about uploading it, certainly not until they work out ALL of the bad bugs!!!

I LOVE my new Acer Aspire V 15 Touch - So slick, SO FAST, very good looking laptop, does SO much. Could not get over the price - about $250.00 less than my very first Acer in 2006. LOVE IT!!!! Can't say enough about it!!! Got such great reviews from everyone who has this laptop. I'd be returning the dell you have and I'd go to amazon to check out this one I have. Just sayin' !!!

I also have a 15" Acer that I bought at Best Buy 3 years ago. I have Windows 7 and will keep it until the computer dies. DH has Windows 8 and hates it.

Re: My new Dell Computer with Windows 10 is a lemon.

elizapt — Fri, 07 Aug 2015 23:29:26 GMT

Thanks, All,

Sent it back for a refund and got a great deal at Costco on an HP. I have ordered 6 or 7 computers through the mail before and this never happened before.

Re: My new Dell Computer with Windows 10 is a lemon.

momtochloe — Sat, 08 Aug 2015 22:44:39 GMT

I'm glad you took these actions and are pleased with your computer from Costco (they have some nice deals right now). I buy all of my electronics from Costco because of their lifetime technical support. I'm hoping to get a new one when the Christmas sales kick in with Windows 10.

Re: My new Dell Computer with Windows 10 is a lemon.

apple1964 — Sun, 09 Aug 2015 13:31:45 GMT

Sorry, to hear this O/P but.. I am not surprised at all. I have had many Dell tablets and computers in the past and I found the CS and Dell in general have gone down in quality .. I agree with the others here send it back. SInce Mr. Dell sold the Dell company and it went global it is a night mare. I never brought another Dell product since the nightmare I had with a tablet I made a mistake in ordering though Dell a few years ago. Good luck returning it and getting your money back. I have a Toshiba and a HP tablets and computers and so far no problems with any of them. I hear mixed reviews about win10 most very bad so I went and installed window 7 premium works just fine for my needs.

Re: My new Dell Computer with Windows 10 is a lemon.

apple1964 — Sun, 09 Aug 2015 13:35:49 GMT

Your going to love your new HP computer.. glad your issues were solved. Happy computing!

Always expect the unexpected!

Re: My new Dell Computer with Windows 10 is a lemon.

kcladyz — Tue, 11 Aug 2015 16:35:06 GMT

@elizapt wrote:
I just received my new Dell computer with Windows 10 today. I plugged it in, turned it on, and it sounded like a burglar alarm. Got on the phone with Dell.It is completely blown, no good. Getting through on the Dell phone lines is crazy. If I send it back to QVC it will take two more weeks at least to get a replacment because they will wait until this gets back to them. I'm going to think over night about whether I want this computer or not. Also, there is no place on the product information to submit a review. Why is that? I hope noone lese has had this problem. I reallyneeded this computer now.

I would return the computer and maybe buy one directly from best buy. I do not trust qvc on electronics. I also purchased a HP laptop that was a lemon from QVC. The hard drive completely failed at 5 months with system issues from day 1

Re: My new Dell Computer with Windows 10 is a lemon.

chickenbutt — Tue, 11 Aug 2015 22:20:48 GMT

I've done ok purchasing laptops at Best Buy, FOR THE MOST PART, as my Lenovo from 2011 is still working perfectly.

But one of my Toshibas I purchased from BB and BB had installed all kinds of BB software on it. I couldn't separate it out and get rid of it, as it was deeply imbedded. Well, the worst part was that there came a time when it would no longer get Windows updates. It's a Win7 machine and when SP1 came out I could not get it to update on that machine because something that BB had installed on it precluded the updates, also blocking subsequent updates, and I ended up having to stop using it. That was right when a lot of really big security updates were out, too.

It's a shame because it just sits (wherever it is) and is out of use.

I've gotten more into just purchasing directly from the manufacturer and there isn't a bunch of extra junk installed. Yeah, there is always garbage like McAfee and some manufacturer utility stuff. First thing I do is get rid of the McAfee, of course, and replace it with good a/v software. Then I go through the mfr stuff to see what I want to keep and what I want to uninstall. It's easy to do so. But when a retailer puts a bunch of their stuff into the machine it's often more of a pain than it's worth.

Re: My new Dell Computer with Windows 10 is a lemon.

Cats3000 — Tue, 11 Aug 2015 22:57:04 GMT

If you haven't already done so, send it back yesterday. Whether you ask for a replacement or a refund is up to you. However, DO NOT let the 30 days get away from you.

Re: My new Dell Computer with Windows 10 is a lemon.

Cats3000 — Tue, 11 Aug 2015 23:02:28 GMT

Congratulations!!!! Good luck with this one.

As an aside, were I to order a computer by mail, I'd ONLY do it through a manufacturer's website. That way I have some reasonable assurance that the product is up-to-date. However, there's no assurance that there can't be a problem from that source, too. But, you have the manufacturer to go back to without dealing with "middlemen".

Re: My new Dell Computer with Windows 10 is a lemon.

elizapt — Fri, 14 Aug 2015 15:17:55 GMT

A new twist to the saga. Instead of refunding my money, QVC is sending me another computer! By the time I figured that out it was too late to stop the shipment. I asked for a refund, not a replacemet. What a giant pain in the you know what! Now I have to send the 2nd one back before I get a credit on my card. Usually QVC service is good but this computer thing was cursed from the beginning. Never again with electronics.