topic Re: Hp envy 4500 printer help in Electronics

Hp envy 4500 printer help

jagk — Wed, 05 Aug 2015 16:16:37 GMT

trying to set up printer to Apple I pad. It's not working. I think the problem is my computer has a different Internet connection then I pad. How can I change the printer.

Re: Hp envy 4500 printer help

justathought — Wed, 05 Aug 2015 16:38:32 GMT

If you have windows 8 on your ipad this printer will not work.

Re: Hp envy 4500 printer help

glb613 — Wed, 05 Aug 2015 19:17:55 GMT

Is your printer compatible with the iPad? Not all printers are.

Re: Hp envy 4500 printer help

jagk — Wed, 05 Aug 2015 20:01:47 GMT

Yes it is

Re: Hp envy 4500 printer help

Nuttmeg — Wed, 05 Aug 2015 21:00:30 GMT

http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/ENVY-4500-printer-and-Apple-ipad/td-p/4022790

This tech answer page has solutions back to HP. http://www.wikiguga.com/topic/bbb8bdb6d28ab854f40382f49bc9ea74

Re: Hp envy 4500 printer help

VolvoGirl — Wed, 05 Aug 2015 21:28:04 GMT

How come your iPad uses a different internet connection? Don't all your devices go to the same wireless router?

Re: Hp envy 4500 printer help

jagk — Wed, 05 Aug 2015 21:33:05 GMT

Not sure how that happened . Printer says xfinity and iPad says home. Gonna have my son in law look at it. I thought maybe I could figure it out on my own.

Re: Hp envy 4500 printer help

VolvoGirl — Wed, 05 Aug 2015 22:19:44 GMT

Yes they all have to be on the same network. Apparantly you or someone nearby has the Xfinity hotspot enabled on their Comcast Router. If might even be you. You just have to connect the print to your "home" network.

You should disable the hotspot if it is comming from your modem. I'll find the link for it, stay tuned.

EDIT: Here it is, https://customer.xfinity.com/help-and-support/internet/disable-xfinity-wifi-home-hotspot/

Re: Hp envy 4500 printer help

Nuttmeg — Thu, 06 Aug 2015 12:03:24 GMT

@VolvoGirl wrote:
Yes they all have to be on the same network. Apparantly you or someone nearby has the Xfinity hotspot enabled on their Comcast Router. If might even be you. You just have to connect the print to your "home" network.

You should disable the hotspot if it is comming from your modem. I'll find the link for it, stay tuned.

EDIT: Here it is, https://customer.xfinity.com/help-and-support/internet/disable-xfinity-wifi-home-hotspot/

She may have the wrong SSID name and or password in the printer. This SSID name is not her wireless router name. A video from HP on wireless setup.

https://www.youtube.com/watch?v=kOUA2t7lJlk

Re: Hp envy 4500 printer help

Nuttmeg — Thu, 06 Aug 2015 12:05:58 GMT

HP has more support videos at YouTube than any company.

https://www.youtube.com/user/hpsupport/videos

Before I buy a new printer etc. I usually check setup videos on YouTube.

Re: Hp envy 4500 printer help

jagk — Thu, 06 Aug 2015 17:26:59 GMT

Thank you so much , it's working. I watch the video on you tube. I knew what I had to do but didn't know how to do it. Thanks again.