topic Re: Xfinity new modem in Electronics

Xfinity new modem

Jessa9 — Sun, 26 Jul 2015 23:20:53 GMT

I received an email from Xfinity offering a new wireless modem . I can have one sent to me and install myself or they will install it for $50. They said it is easy to install. I was wondering if anyone got the new modem and installed it themselves. Is it as easy as they say or not. I am afraid to order one and not know what to do. I think $50 is a lot to install it so I don't know what to do.

Re: Xfinity new modem

Kachina624 — Sun, 26 Jul 2015 23:40:23 GMT

I got a new one from CenturyLink and installed it. If you have any trouble, you can always call Xfinity's tech support. You do do need to have your system's password.

Re: Xfinity new modem

Theoriginallacey — Sun, 26 Jul 2015 23:41:51 GMT

You can just buy your own and install it and not pay a monthly fee. Wireless router too. If you look on their website, they will have a list of compatible ones.

Re: Xfinity new modem

jackthebear — Sun, 26 Jul 2015 23:47:38 GMT

you are correct $50 is a lot to install a modem it is just unplugging and replugging the cables and wires.

Re: Xfinity new modem

Mary Bailey — Sun, 26 Jul 2015 23:49:28 GMT

I have ignored their emails & robo-calls for more than a year.

They can can kiss my big fat ..........

Re: Xfinity new modem

Montana — Mon, 27 Jul 2015 00:14:30 GMT

@Mary Bailey wrote:
I have ignored their emails & robo-calls for more than a year.
They can can kiss my big fat ..........

I am doing the same thing. The message they leave is vague - something about making an appointment for an adjustment. I want to know exactly what they are proposing to do. Until then, no dice.

I started getting the calls a few weeks ago.

Re: Xfinity new modem

walkingal — Mon, 27 Jul 2015 00:17:27 GMT

Xfinity notified me a couple of months ago about the new modems. I kept putting it off because I knew I could never install it myself and that I'd have to make an appointment for a tech. About two weeks ago, I received another email advising that my system was no longer compatible and to have the new Gateway installed. I called and made an appointment, the tech was here last week. I told him my system was SO slow and he said no wonder, my software was SO old! lol! Anyway, glad I got a tech to install it and take away the old stuff. Now my system is working a lot better and faster. I know nothing about hardware, and I know I would never have been able to do what all he did.

Re: Xfinity new modem

Carmie — Mon, 27 Jul 2015 00:21:11 GMT

I ordered and received my new modem from Xfinity about a year ago. It was easy to install myself.

i wish I still had my old unit. The new one is a router and modem all in one. It is slower tham my old modem and the router that I had purchased myself a few years before. And the thing that really ticked me off is the fact that my home is now a hot spot for everyone who has an Xfinity subscription.

I complained to Xfinity. But it was of no use. If you have an xfinity subscription and need to find a hot spot just drive into a residential area. Everyone who has xfinity in their home will share their service with you if they have the new modem.

Re: Xfinity new modem

KailaS — Mon, 27 Jul 2015 00:46:57 GMT

@Carmie wrote:
I ordered and received my new modem from Xfinity about a year ago. It was easy to install myself.

i wish I still had my old unit. The new one is a router and modem all in one. It is slower tham my old modem and the router that I had purchased myself a few years before. And the thing that really ticked me off is the fact that my home is now a hot spot for everyone who has an Xfinity subscription.

I complained to Xfinity. But it was of no use. If you have an xfinity subscription and need to find a hot spot just drive into a residential area. Everyone who has xfinity in their home will share their service with you if they have the new modem.

-------

i have had the same experience. The new set-up seems to have slowed down my system. More significantly, a few people sit in their cars outside my rented townhouse and work on their tablets. Growl. By the way, my installation-- about nine months ago-- cost only $39.

Re: Xfinity new modem

catlvr4 — Mon, 27 Jul 2015 00:47:36 GMT

Carmie - call xfinity and have them check to see if your modem has the latest version of software. We bought a new one about 2 months ago and we were having to reset it every other day! finally i got sick and tired and called them. they said it needed to be updated, even tho i just bought it!

good luck!

deb

Re: Xfinity new modem

JanetsGirl — Mon, 27 Jul 2015 00:59:08 GMT

Buy your own modem from Amazon (or an electronics store) and install it yourself. Stop paying Xfinity for this service. I am sure that you can do this. All of you on this board are quite capable of doing this. It is a very simple thing to do. I'm happy to pass along details on what to do if anyone is interested.

Re: Xfinity new modem

Himi lover — Mon, 27 Jul 2015 01:16:05 GMT

I just installed the Xfinity X-1 Platform for cable TV. I don't think it's brand new but it's really nice. It was an upgrade for no additional cost. Xfinity called me last week and wanted to know if I was interested in this offer. You might want to answer your phone, it could just be an upgrade of your existing equipment.

Re: Xfinity new modem

Nuttmeg — Mon, 27 Jul 2015 01:16:13 GMT

@Carmie wrote:
I ordered and received my new modem from Xfinity about a year ago. It was easy to install myself.

i wish I still had my old unit. The new one is a router and modem all in one. It is slower tham my old modem and the router that I had purchased myself a few years before. And the thing that really ticked me off is the fact that my home is now a hot spot for everyone who has an Xfinity subscription.

I complained to Xfinity. But it was of no use. If you have an xfinity subscription and need to find a hot spot just drive into a residential area. Everyone who has xfinity in their home will share their service with you if they have the new modem.

You can disable your wireless hotspot http://customer.xfinity.com/help-and-support/internet/disable-xfinity-wifi-home-hotspot/

Re: Xfinity new modem

Nuttmeg — Mon, 27 Jul 2015 01:22:48 GMT

@Himi lover wrote:
I just installed the Xfinity X-1 Platform for cable TV. I don't think it's brand new but it's really nice. It was an upgrade for no additional cost. Xfinity called me last week and wanted to know if I was interested in this offer. You might want to answer your phone, it could just be an upgrade of your existing equipment.

This is the latest cable TV platform. Enjoy!!

Re: Xfinity new modem

January121 — Mon, 27 Jul 2015 01:55:58 GMT

Time Warner Cable sent me a new modem ... they said it was so easy to install ... well, I tried and I just could not do it .... the instruction booklet is written in super small font and even though I don't need reading glasses I can't read it .... I have the new modem for over 6 months now jut sitting in the box that it came in .... I will have to surrender and call Time Warner and pay for the installation.

Re: Xfinity new modem

Nuttmeg — Mon, 27 Jul 2015 02:34:53 GMT

@JanetsGirl wrote:
Buy your own modem from Amazon (or an electronics store) and install it yourself. Stop paying Xfinity for this service. I am sure that you can do this. All of you on this board are quite capable of doing this. It is a very simple thing to do. I'm happy to pass along details on what to do if anyone is interested.

You just can not run to Amazon and buy a cable modem. You have to know what is the best product for your service level.

When I am replacing my cable modem I check DSL Reports for the best product. http://www.dslreports.com/forum/comcast . Post to the HSI forum.

Re: Xfinity new modem

Nuttmeg — Mon, 27 Jul 2015 02:47:07 GMT

@January121 wrote:
Time Warner Cable sent me a new modem ... they said it was so easy to install ... well, I tried and I just could not do it .... the instruction booklet is written in super small font and even though I don't need reading glasses I can't read it .... I have the new modem for over 6 months now jut sitting in the box that it came in .... I will have to surrender and call Time Warner and pay for the installation.

Here is an online install guide you can make larger.https://www.timewarnercable.com/content/dam/residential/pdfs/support/internet/buy-or-lease-your-modem/DLink_DCM_301_cable_modem.pdf

Re: Xfinity new modem

Carmie — Mon, 27 Jul 2015 03:40:39 GMT

Thanks so much for the information. Xfinity told me there was nothing I could do about it.

I will try to disable it tomorrow.

Re: Xfinity new modem

glb613 — Mon, 27 Jul 2015 09:35:49 GMT

No matter which modem you buy and use, you need to contact Comcast and have them verify it's your modem at your house for it to work. When I changed my modem, I had to provide the serial number and MAC address, both are listed on the unit, to register it with the company. They then ping the modem and you'll be set.

Re: Xfinity new modem

Runner26 — Mon, 27 Jul 2015 17:20:00 GMT

If you're renting their modem/router, yes, your equipment is now a hotspot for your neighbors. The only way to disable the hotspot is disablilng wifi. Every time the hot spot is disabled, it is enabled as soon as you use wireless (phone, tablet, etc.)

I had their equipment for 6 months and after too-numerous-to-count attempts at having them disable my hotspot without disabling my wifi altogether, I returned their equipment, canceled the triple play and now am back to my old modem and router. No more hot spots for my neighbors in my condo complex.