topic Re: Comcast Equipment Change - Anyone else get this call? in Electronics

Comcast Equipment Change - Anyone else get this call?

Montana — Thu, 09 Jul 2015 04:15:45 GMT

I got an automated call about changing equipment for better service. I only have basic cable. Has anyone else received this message?

Re: Comcast Equipment Change - Anyone else get this call?

Nuttmeg — Thu, 09 Jul 2015 06:10:11 GMT

Here is a posting from Comcast forum. http://forums.xfinity.com/t5/Customer-Service/equipment-change/m-p/2224386#U2224386

Re: Comcast Equipment Change - Anyone else get this call?

sashamatthews — Thu, 09 Jul 2015 11:34:46 GMT

This happened in our area several weeks ago. We did not have television for many hours. I called Comcast and was told it was needed to improve the Hi-Def visual aspect. I have noticed a better/more realistic picture coloration and overall finer image since the upgrade.

Re: Comcast Equipment Change - Anyone else get this call?

Winkk — Thu, 09 Jul 2015 13:05:34 GMT

I did not get the notice but I can tell you I am very dissatisfied with Comcast. The problem is they are our only choice. I would love to change to Verizon Fios but they don't have fiber optics in our area.

My main complaint is pricing. I want basic cable because we don't need preimum channels but since we have two HD televisions I want HD cable. Well, you can't get HD cable unless you also get all the premium channels. And, the price keeps going up. It is such a rip off.

If you are going to get better service does that mean your price will go up?

Re: Comcast Equipment Change - Anyone else get this call?

wagirl — Thu, 09 Jul 2015 13:19:58 GMT

I got a written notice in the mail many months ago and just tossed it. But within the last month or so, we got new TVs and so I switched out for new boxes and then....got my first bill which was almost $50 less a month than before with the old boxes. I switched out the main box in the house and then 2 of the bedroom boxes for new. Got my last bill that was the same--$50 less. We have the basic package that now includes the HD stations so have more channels too. Am holding my breath however; you never know with Comcast.

Re: Comcast Equipment Change - Anyone else get this call?

Winkk — Thu, 09 Jul 2015 13:31:38 GMT

@wagirl wrote:
I got a written notice in the mail many months ago and just tossed it. But within the last month or so, we got new TVs and so I switched out for new boxes and then....got my first bill which was almost $50 less a month than before with the old boxes. I switched out the main box in the house and then 2 of the bedroom boxes for new. Got my last bill that was the same--$50 less. We have the basic package that now includes the HD stations so have more channels too. Am holding my breath however; you never know with Comcast.

You're lucky, I've never had a decrease in my cable bill. But, like you said you never know. Comcast seems to change prices whenever feel like it.

Re: Comcast Equipment Change - Anyone else get this call?

Reba055 — Thu, 09 Jul 2015 13:54:45 GMT

It's a bit of a pain, but if you can remember to call periodically you can get more for less with Comcast. And as far as premium channels, they often run special pricing to get you hooked. You can jump from one to another and back to the one you had for a discounted price. It's too much trouble for me, but lots of people do it.

Re: Comcast Equipment Change - Anyone else get this call?

Montana — Thu, 09 Jul 2015 16:38:18 GMT

I don't have HD TV. Just an old Panasonic that is still working just fine. They want me to make an appointment but I have no idea what they plan to do. The voicemail does not give any details.

I do not trust Comcast so I am trying to find out the specifics before contacting them.

Re: Comcast Equipment Change - Anyone else get this call?

Mz iMac — Sun, 12 Jul 2015 20:38:52 GMT

@Winkk wrote:
@wagirl wrote:
I got a written notice in the mail many months ago and just tossed it. But within the last month or so, we got new TVs and so I switched out for new boxes and then....got my first bill which was almost $50 less a month than before with the old boxes. I switched out the main box in the house and then 2 of the bedroom boxes for new. Got my last bill that was the same--$50 less. We have the basic package that now includes the HD stations so have more channels too. Am holding my breath however; you never know with Comcast.
@wagirl wrote:
I got a written notice in the mail many months ago and just tossed it. But within the last month or so, we got new TVs and so I switched out for new boxes and then....got my first bill which was almost $50 less a month than before with the old boxes. I switched out the main box in the house and then 2 of the bedroom boxes for new. Got my last bill that was the same--$50 less. We have the basic package that now includes the HD stations so have more channels too. Am holding my breath however; you never know with Comcast.

You're lucky, I've never had a decrease in my cable bill. But, like you said you never know. Comcast seems to change prices whenever feel like it.

Never deal w/a service rep if you want a better deal w/cable companies. Always deal w/a supervisor and/or manager. Better yet their retention dept.

If you are a "good" customer (never late paying bill) and been w/Comcast for 2+ yrs, you can pretty much get exactly what you want.

Less that 2+ yrs.....

NEGOTIATE.....NEGOTIATE....NEGOTIATE

Another way to get great deals is to find out who is the sales VP in your area.

Write a letter to this person. Be polite yet firm about what you want. Include your phone # as well as your acct #.

cc the letter to the owner of Comcast...

Brian L. Roberts, Chairman & CEO

Comcast Corporation
Comcast Center
1701 JFK Boulevard
Philadelphia, PA 19103

SNAIL MAIL the letter. NEVER email.

Re: Comcast Equipment Change - Anyone else get this call?

apple1964 — Mon, 13 Jul 2015 12:28:33 GMT

Never got any notification in the mail. i did get some updates with my wifi service and some new channel changes, never got charged extra so far......

Re: Comcast Equipment Change - Anyone else get this call?

Iambeezer — Mon, 13 Jul 2015 16:16:19 GMT

We just upgraded our whole setup. The DVRs we had from them were 13 years old. We went to the x1 platform, with the dvr and mini companion boxes that can be hidden anywhere. We also upgraded to their wireless gateway with dual band wifi 2.4 and 5ghz and wirelss n/ac and over 100mbps download. Bill went from 279 dollars all the way down to 159.

Re: Comcast Equipment Change - Anyone else get this call?

HonnyBrown — Sun, 19 Jul 2015 20:08:59 GMT

@Winkk wrote:
I did not get the notice but I can tell you I am very dissatisfied with Comcast. The problem is they are our only choice. I would love to change to Verizon Fios but they don't have fiber optics in our area.

My main complaint is pricing. I want basic cable because we don't need preimum channels but since we have two HD televisions I want HD cable. Well, you can't get HD cable unless you also get all the premium channels. And, the price keeps going up. It is such a rip off.

If you are going to get better service does that mean your price will go up?

We switched from FIOS to Comcast Xfinity when we moved. With Xfinity, we get more for less, but the HD quality is minimal compared to FIOS.

We have HBO and Showtime; DVR and internet. We pay about $40 less than we did with FIOS.

Re: Comcast Equipment Change - Anyone else get this call?

chickenbutt — Sun, 19 Jul 2015 22:56:59 GMT

I don't have Comcast, but it sounds like maybe they are just going all digital or something.

My cable co, Charter, did this a couple of years ago. They went to all digital so you needed to have a box on any tv with which you hope to have reception. I didn't have boxes on my little 19" TVs that I have in my kitchen and on my desk. So I had to get boxes for them.

The good part of this was that they went all HD so you no longer had to pay extra to have HD service. OF course, if you have older TVs that don't have HDMI ports, you can still use the cable boxes with the red/white/yellow a/c cables and not have HD. But if you have HDTVs, you can just snag a nice HDMI cable for $5 or less and use that. I already had HD on two of my TVs because I have Tivos and the cableCARDs that replace cable boxes with the newer Tivos automatically give you HD.

But they used to charge extra for HD, so this has been good. The other good thing is that cable boxes are a lot smaller now. I was rather resistant at first because I just had my little kitchen and desk TVs with basic cable, from the wall, and didn't want to have to store some big ol' cable box. These little cable boxes are a lot nicer than some big thing for which you used to have a whole shelf!

Re: Comcast Equipment Change - Anyone else get this call?

Nuttmeg — Mon, 20 Jul 2015 01:53:53 GMT

@apple1964 wrote:
Never got any notification in the mail. i did get some updates with my wifi service and some new channel changes, never got charged extra so far......

I get the latest information about Comcast from DSL Reports. http://www.dslreports.com/

Re: Comcast Equipment Change - Anyone else get this call?

Montana — Tue, 21 Jul 2015 22:52:37 GMT

Poster dates on this thread are out of order. For example, nutmeg is the last poster but one of my posts is the last one on my iPad. How do I get the dates back in order from earliest to latest?

Re: Comcast Equipment Change - Anyone else get this call?

Himi lover — Wed, 22 Jul 2015 00:01:51 GMT

I just got a call from Comcast today. They are replacing my DVR, and Any Room Box to X1 Platform. This X1 is voice activated too. Anyone else have this? It's at no extra charge.

Re: Comcast Equipment Change - Anyone else get this call?

dooBdoo — Wed, 22 Jul 2015 08:56:09 GMT

Montana wrote:
Poster dates on this thread are out of order. For example, nutmeg is the last poster but one of my posts is the last one on my iPad. How do I get the dates back in order from earliest to latest?

@ Montana, There are 2 ways to change this.

1 -- In "My Settings," "Preferences," under "Preference Options" choose "Topic Layout." After you make the desired changes, be sure to click "SAVE."

2 -- When you open a thread, just above it at the top of the thread (to the right of "REPLY") there's a drop-down menu next to "Topic Options." It allows you to toggle between "Sort Oldest to Newest" or newest to oldest.

hth!

Re: Comcast Equipment Change - Anyone else get this call?

Montana — Thu, 23 Jul 2015 02:18:27 GMT

@dooBdoo wrote:
@Montana wrote:
Poster dates on this thread are out of order. For example, nutmeg is the last poster but one of my posts is the last one on my iPad. How do I get the dates back in order from earliest to latest?

@ Montana, There are 2 ways to change this.

1 -- In "My Settings," "Preferences," under "Preference Options" choose "Topic Layout." After you make the desired changes, be sure to click "SAVE."

2 -- When you open a thread, just above it at the top of the thread (to the right of "REPLY") there's a drop-down menu next to "Topic Options." It allows you to toggle between "Sort Oldest to Newest" or newest to oldest.

hth!

Thanks, dooBdoo. It worked!