topic Re: Blue Screen ON My DEll Windows 7 Home Premium in Electronics

Blue Screen ON My DEll Windows 7 Home Premium

Tabbycat — Fri, 17 Jul 2015 16:02:12 GMT

Any tips appreciated on how to get to my control panel?

I have a blue screen. Internet Explorer has stopped working. By pressing Alt- Ctrl- Delete it will bring up the Lock - switch user - log off - change password - start task manager.

I can't get anywhere. I would like to do a Restore. TIA

Re: Blue Screen ON My DEll Windows 7 Home Premium

mima — Fri, 17 Jul 2015 16:07:35 GMT

You have my condolences. I hope someone can help you.

Re: Blue Screen ON My DEll Windows 7 Home Premium

Tabbycat — Fri, 17 Jul 2015 16:17:30 GMT

Thanks MIMA. I have McAfee, but thinking I may be infected.

Re: Blue Screen ON My DEll Windows 7 Home Premium

mima — Fri, 17 Jul 2015 16:23:38 GMT

Yea, I wish I could help. I'm thinking you need to get it to a repair person right away. That's what I would do anyway.

Re: Blue Screen ON My DEll Windows 7 Home Premium

ChynnaBlue — Fri, 17 Jul 2015 16:41:16 GMT

Without seeing what you're seeing, it's hard.

You should be able to get to the Control Panel from the Windows Start button, but I don't know if you're saying you can't get back to that or not and not all Start menus are set up the same, so yours may not say Control Panel.

If you can't access the Start menu, did you try switching users and then selecting yourself from the user list? That will often let me back in.

Have you rebooted? Always reboot, because sometimes that fixes things and you may be able to get back to the control panel after a reboot. If you can't get to the start button within Windows, use the button on the machine.

Re: Blue Screen ON My DEll Windows 7 Home Premium

Tabbycat — Fri, 17 Jul 2015 16:55:41 GMT

@ChynnaBlue .. I have rebooted several times. Can't get a start button to come up. When I put in the password, only the blue screen shows up blank. I will try switching users from the log in. That's the only option left .. that I can see. Thank you

Re: Blue Screen ON My DEll Windows 7 Home Premium

Tabbycat — Fri, 17 Jul 2015 17:17:07 GMT

When I selected switch user, it shows I'm already logged in. So I put in the password again, anyway, and the same blue screen opened.

I'm kind of thinking it's not a bug, it's internet explorer. I need to figure out how to get to control panel and get that uninstalled. Not quite savy enough to figure that one out LOL.

Re: Blue Screen ON My DEll Windows 7 Home Premium

Luv My Cresties — Fri, 17 Jul 2015 17:41:26 GMT

I have a Dell that does not need a factory disc. You have to start your computer up, rapidly press F8 BEFORE the Windows logo appears and you will get the Advanced Boot Operations. It took me a few tries before I got to the settings. I had a messed up laptop and did a factory restore on mine. To do that you need all your docs backed up.

Re: Blue Screen ON My DEll Windows 7 Home Premium

free-spirit — Fri, 17 Jul 2015 17:48:06 GMT

Reboot your PC. You want to get into safe mode ... sometimes F2, sometimes F8.

Google Dell your model and safe mode. It also flashes across the screen quickly when you boot.

Anyway ... reboot ... hit F8 continually ... at some point options will appear on how to boot.

I would choose safe mode with no networking (no internet access). You can restore from there.

Restoring does NOT usually eliminate a virus. I would try to get to another computer. Go to www.filehippo.com and download malewarebytes and superantispyware onto a flash drive. The load them on your PC and run them.

Re: Blue Screen ON My DEll Windows 7 Home Premium

gardenman — Fri, 17 Jul 2015 17:56:38 GMT

This can be a relatively minor issue or it can be something major. The first step is to try and restart the computer and hold the f8 key after restarting. This should bring up advanced startup options. First on the list should be 'repair your computer.' Try clicking on that and see if it can fix the issue.

If not then you have multiple other options depending on the tools your computer maker gave you. Restarting in safe mode would be another option and could give you a clue to the problem. Try the repair option first then safe mode if that doesn't work. Let us know what happend after that.

Re: Blue Screen ON My DEll Windows 7 Home Premium

Tabbycat — Fri, 17 Jul 2015 18:32:50 GMT

Hi all. I am on DH computer asking you guys the questions here.

I got my Dell to open in safe mode but it was acting crazy and page didn't look like it always does.... Black background.

The safe mode help page would't close ,but I could get to the control panel. It wouldn't let me do anything. McAfee said computer wasn't protected and to turn scan on. I clicked but it wouldn't scan. I shut it back down for now. I think I have made some progress though. I will go back to it in a while. I need to settle myself down for a bit. Gosh this stuff makes me nervous.. I'll let you know how it goes a little later. Thanks so very much. I love you guys

Re: Blue Screen ON My DEll Windows 7 Home Premium

PinkyPetunia — Fri, 17 Jul 2015 18:51:00 GMT

Safe mode doesn't look like the regular desktop. The icons are very large and you may not see them all. Background is black, I believe. Don't give up. Google your problem from another computer and see if that gives you some ideas.

Can someone else help you like your husband, friend or neighbor?

Re: Blue Screen ON My DEll Windows 7 Home Premium

Tabbycat — Fri, 17 Jul 2015 20:33:41 GMT

@PinkyPetunia ... TY ..... Yes, hubs should be home soon. He may be able to get me straightened out with all the tips I've been given. Probably not till tomorrow, though. I like to try and figure these things out on my own, because I remember it better that way. I've learned so much about computering on these forums over the years.

Just found out on Monday my BP is way too high and sodium is too low, have decided to wait for him and not send it soaring again.

I will update with final results, Thanks ALL.

Re: Blue Screen ON My DEll Windows 7 Home Premium

ThinkOutsidetheBox — Fri, 17 Jul 2015 20:52:18 GMT

Windows 7 has a known issue with some Microsoft updates causing the PC to fail in various ways. This is often, but not always, hardware dependent due to the age of one piece of hardware. On my PC, when trouble showed up, I got the blue screen of death.

To resolve YOUR problem, you should first try to roll back the computer to a previous state before whatever update caused the issue. Gardenman's instruction in an earlier post to this thread tell you how to do that. It is simple to do, and I would try this before assuming that you have a virus.

Just so that you know, when you restart a computer in safe mode, only the minimum drivers are loaded, so you do not see your desktop background, the images on the screen appear large and distorted, and anti-virus has often been disabled, since the anti-virus drivers are not part of the minimum set allowed to load in safe mode.

The hard part of fixing this problem, if it IS a MS update conflict, is figuring out which update is the problem so that you can avoid that one update. It involves doing one update at a time, rebooting between each one, and once you have the problem again, doing another rollback and only allowing the updates that do not cause a problem. It is not hard, it is just time consuming. I am a female, almost 50, and I do all my own computer building and repair....software and hardware. It is really not complicated. Good luck!

Re: Blue Screen ON My DEll Windows 7 Home Premium

Nuttmeg — Fri, 17 Jul 2015 21:07:22 GMT

Information on a system repair for a Dell. http://www.dell.com/support/article/us/en/19/SLN85604/EN

This is a video about restoring a computer to factory setting like new. https://www.youtube.com/watch?v=C4ECjkiGFYM

This method will wipe your hard drive of data.

You need to backup your computer before a restore.

This software will give you a record of all installed programs

http://www.belarc.com/free_download.html

Re: Blue Screen ON My DEll Windows 7 Home Premium

Tabbycat — Sat, 25 Jul 2015 17:58:55 GMT

I HAVE A POSITIVE UPDATE.... YEA!!

First ... I want to thank ALL of you who responded with your tips ((HUGS)) You guys are simply ... AWESOME

This morning my nerves finally felt steady enough to give this a shot. Hubs left me to fend for myself on this one.

I had to try several times because the last shut down wasn't complete.... got through that.

I got in by holding down the f8 button at boot-up. I tried the "start-up repair" first ( thanks gardenman ) and it offered me a restore. I clicked, it tried to restore, it was not successful. BUT .... I got my screen back to normal and I was able to get around!!

I tried to let the computer do several fixes. It looks like something is wrong with the network connection. It won't let me do a system restore either. I'm done with it anyway after this fiasco..

My heart's not in it anymore to try to fix it.

I have a couple of 64gb flashdrives. So .... I'm letting McAfee scan everything, then I'm going to get my important things off and retire it.

I'll keep using DH laptop. It's an 8.1 and we have Windows 10 reserved. Windows 7 will be going away eventually, so I'm starting anew.

Another positive learning experience for this 60 year old biddy! ~~smiles~~

Have a great weekend ALL!! Sincerely, Tabby

Re: Blue Screen ON My DEll Windows 7 Home Premium

Nuttmeg — Sat, 25 Jul 2015 18:20:42 GMT

Hi Do not give up on your computer. Take a break and go back to the problem. It is good what you are during to backup your data.

Please review the YouTube video on restoring your computer back to factory setting. www.youtube.com/watch?v=C4ECjkiGFYM

IMHO, Do not install Window 10 unless you understand the process. If the upgrade goes poorly what will you do.

Re: Blue Screen ON My DEll Windows 7 Home Premium

Tabbycat — Sun, 26 Jul 2015 04:45:13 GMT

nutmeg3 said ...

Hi Do not give up on your computer. Take a break and go back to the problem. It is good what you are during to backup your data.

Please review the YouTube video on restoring your computer back to factory setting. www.youtube.com/watch?v=C4ECjkiGFYM

IMHO, Do not install Window 10 unless you understand the process. If the upgrade goes poorly what will you do.

**********************************************

Hi nutmeg3, I will review the YouTube video, thank you. I also do not plan to load anything into my current laptop until Windows 10 is installed and working properly. I will need to take another little break and maybe it will get done by then. My cataract surgery is rescheduled and coming up soon. Maybe after the first eye. Thanks so much. This has been a brain drainer for me but I have made progress.

Re: Blue Screen ON My DEll Windows 7 Home Premium

chickenbutt — Sun, 26 Jul 2015 21:01:09 GMT

I wouldn't think that your network connection has anything to do with the BSOD.

Not that that is helpful (sorry about that!), but that would be a separate issue that you can tackle whenever you are able to get the computer to boot up properly.

I hope you are getting there! I know how frustrating this kind of thing can be. I just upgraded my internet, in the course of which I had a whole new network. Man! Sometimes that can be a pita all on its own. Getting the computers on the network is a snap. But getting the Tivos on takes a lot more work and my printers were a major pain, especially one of them. All of that was a two-day deal, as it turned out. *whew*

Best wishes!