topic Re: HELP!!! Problem with MS Word in Electronics

HELP!!! Problem with MS Word

docsgirl — Thu, 05 Mar 2015 01:49:43 GMT

Please allow me to begin by stating I am totally and completely electronically challenged. Thank You. Here's my issue. When I purchased my laptop several years ago, it came pre-loaded with Micro Soft Word 2010. I've typed letters, typed medical information, etc. on it and have several important things on it. It worked fine but now when I go to open it I receive the following message: 'Click-to-Run Application Manager. MS Word 2010 cannot be opened. Try again later or repair product in Control Panel.' I have no idea what they are talking about nor do I have any idea what to do. Even though I cannot open MS Word, is there anyway I can get my documents off of it? Can anyone offer advice? I thank you so much in advance. Also, there are times when I try to get on the QVC Forums and the computer just shuts down. It has happened once or twice on other sites but mostly on the Q Forums. Does anyone know what is causing this and how it can be remedied? Perhaps it's time for a new 'puter but I really don't have the money right now. Any and all advice will be greatly appreciated. Thanks so much. docsgirl

Re: HELP!!! Problem with MS Word

glb613 — Thu, 05 Mar 2015 02:12:58 GMT

Your documents should be stored in the Documents folder. You can copy them the put them on a flash drive. You should be making regular copies/backups of all of your important data.

Go to start, control panel, programs, scroll down the list, find Word 2010, select it and do a repair. Do you have the installation disk?

Re: HELP!!! Problem with MS Word

docsgirl — Thu, 05 Mar 2015 02:24:29 GMT

Hi glb613,

Thank you for responding. Whenever I tried to do a repair, I was told I had to activate Word 2010 and needed some kind of ID number. I don't have a number or an installation disk because the computer was an open-box item and everything was pre-installed. That was one of the main reasons I bought it. I don't even know where to find a Documents folder. Do you know where it would be and how I would access it? I'm sure at this point you can tell how computer illiterate I am. Thank you very, very much. docsgirl

Re: HELP!!! Problem with MS Word

AndiO — Thu, 05 Mar 2015 02:27:10 GMT

Found this article when I Googled that error: http://support.microsoft.com/kb/2465140 Hope it helps!

Re: HELP!!! Problem with MS Word

Zhills — Thu, 05 Mar 2015 02:36:15 GMT

If you can find your documents, try this. Move that folder to your desktop.

Open "All Programs"

click on "Accessories"

Right Click on "WordPad"

Click on "pin to Start Menu"

The program should be in your start menu which comes up when you click on the Windows Icon at the bottom left of your screen.

Click on "WordPad to open the program.

Under File on your top bar

Click "Open"

(Find folder on desktop) Open and click on your file.

Re: HELP!!! Problem with MS Word

docsgirl — Thu, 05 Mar 2015 02:37:23 GMT

Hi glb613,

Re: HELP!!! Problem with MS Word

Zhills — Thu, 05 Mar 2015 02:38:18 GMT

It sounds like you purchased a short term version of MS Word which is often on computers and the time has run out. If this is the situation, you cannot activate it. You will need to purchase MSWord. You were using a trial version.

Re: HELP!!! Problem with MS Word

docsgirl — Thu, 05 Mar 2015 03:02:05 GMT

Zhills,

Thank you. I tried what you said and I was not able to open anything. I was able to open WordPad but it only gave me a blank page on which to type but I did not get any of the documents I moved to the Desktop. When I try to repair it, I get a message telling me I need to either provide the code to activate it or purchase it. If it was a trial version, would it last for over 3 years, which is the life of my computer so far. I always thought trial versions were good for 30, 60, or 90 days. I'm beyond upset and embarrassed by my stupidity. Thanks so much. docsgirl

Re: HELP!!! Problem with MS Word

Zhills — Thu, 05 Mar 2015 03:35:09 GMT

You are on the right track. Can you MINUS this page so it will go out of sight and open WordPad and come back her and maybe I can walk you through it. I believe I could over the phone but that is your choice. Remember that you have to REFRESH this site each time to see new posts.

Re: HELP!!! Problem with MS Word

Zhills — Thu, 05 Mar 2015 03:37:01 GMT

I just tried and this method works on my computer.

Re: HELP!!! Problem with MS Word

horses1 — Thu, 05 Mar 2015 03:52:53 GMT

Glad you resolved it - however troubles with word are unrelated to your internet access to QVC etc. Cannot imagine how you got the computer without media - suggest a couple of good tutorials should get you going. Good luck!!

Re: HELP!!! Problem with MS Word

Zhills — Thu, 05 Mar 2015 03:56:44 GMT

It isn't resolved. I opened a MS Word file on MY computer to verify that what I had typed was correct. Docsgirl still has a problem.

Hopefully she will come back to this site and finish the process.

Re: HELP!!! Problem with MS Word

ThinkOutsidetheBox — Thu, 05 Mar 2015 11:14:54 GMT

Docs girl, this is very simple to fix in the short term. Go online and find LibreOffice. Only get it from their site, nowhere else please. Install that program. It is a Microsoft Office replacement, and a very good one. It is what I had to use when my mom had to get a new computer and all her docs were in a very old Microsoft Works format. Despite her having a brand new Office package on her new computer, the new Office could not open its own older doc versions. Although I am highly computer literate and a Microsoft user and general supporter, I do not have time for nonsense, so I promptly installed LibreOffice on my laptop to up-convert and open her vital tax spreadsheets. It was done in seconds with no loss of data. And, I am now going to keep LibreOffice for myself, because it looks and performs almost exactly like Office......for free! Woot!

Re: HELP!!! Problem with MS Word

docsgirl — Thu, 05 Mar 2015 12:47:47 GMT

Thank you all for your suggestions. I fell asleep but I'll try again after I get home from work this afternoon. Have a wonderful day. Thanks again. docsgirl

Re: HELP!!! Problem with MS Word

Rabid1 — Thu, 05 Mar 2015 12:57:08 GMT

On 3/4/2015 docsgirl said:
Zhills,

If it was a trial version, would it last for over 3 years, which is the life of my computer so far. I always thought trial versions were good for 30, 60, or 90 days. I'm beyond upset and embarrassed by my stupidity. Thanks so much. docsgirl

A trial version would have expired long ago. Somewhere in the original documents is the product key or on the bottom of the laptop near the Windows key. Another option is to install Open Office. It's a free full Office Suite you can find at openoffice.org.

Re: HELP!!! Problem with MS Word

glb613 — Thu, 05 Mar 2015 14:27:33 GMT

On 3/4/2015 docsgirl said:
Zhills,

Thank you. I tried what you said and I was not able to open anything. I was able to open WordPad but it only gave me a blank page on which to type but I did not get any of the documents I moved to the Desktop. When I try to repair it, I get a message telling me I need to either provide the code to activate it or purchase it. If it was a trial version, would it last for over 3 years, which is the life of my computer so far. I always thought trial versions were good for 30, 60, or 90 days. I'm beyond upset and embarrassed by my stupidity. Thanks so much. docsgirl

I don't know where you got that idea but, the answer is no. Some of the computers QVC sells have a full version of Office or Word included. You posted this was an open box item so I assume it was not purchased from QVC.

If you did purchase Word or Office, it's either the download version or a CD/DVD. You get a product code number that is required to activate the program. The product code number is NOT located on the bottom of side of your computer. The number found on the computer is the product key number for Windows.

If you can't repair the version of Word installed on your computer through the control panel, the recovery panel, or using the disk/download, you will need to purchase a new copy. As posted, you can always download either Libre or Open Office which are free.

Re: HELP!!! Problem with MS Word

Bird — Thu, 05 Mar 2015 15:06:46 GMT

Before you go paying MS for more software, I hope you can look into the free versions of office software available. One if them is called Open Office (I'm pulling that from my memory, not sure it it's one word or two) and there is another. One is more complicated than the other. I am vague about this because my kids have mentioned them to me over the years. Young people in the know do not buy that brand-name office software. What motivated the switch is the time limit on the use of that software. You have to keep paying to use it. Not fair!

I still have "permanent license" of my office software, but this laptop is literally hanging together by a couple of wires. I have to duct-tape the monitor part, lol. After that, new laptop, free office software for me. The free ones look a lot like the brand name, and can handle the file types as well.

BTW, these kids are professionals in their fields. They choose the free office software! - Bird

Re: HELP!!! Problem with MS Word

nomless — Thu, 05 Mar 2015 15:33:36 GMT

FYI, I use Open Office. It read all my MS Office doc and spreadsheet files without any difficulty. I' very satisfied with OO.

Re: HELP!!! Problem with MS Word

Zhills — Thu, 05 Mar 2015 15:34:08 GMT

All of your suggestions are allright. Why go online and download another program when WordPad is already on your computer.

All you have to do is OPEN WordPad! It is a smaller version of MS Word and will open MS Word documents.

Re: HELP!!! Problem with MS Word

glb613 — Thu, 05 Mar 2015 15:54:28 GMT

On 3/5/2015 Zhills said:
All of your suggestions are allright. Why go online and download another program when WordPad is already on your computer.

All you have to do is OPEN WordPad! It is a smaller version of MS Word and will open MS Word documents.

That might be OK if you never share your documents. If you ever switch to Apple, you won't be able to open them. Word Pad is not a replacement for Word. Libre Office or Open Office are.