topic Re: Need facebook help .... in Electronics

Need facebook help ....

free-spirit — Tue, 24 Feb 2015 21:29:10 GMT

Videos have stopped playing on my facebook account and I can't figure out why. I have not changed anything.

After my problem started ...

1) A friend was over and as a test we had her login to her facebook account using my PC. Videos played with no issues.

2) When I was at said friend's house, I logged into my facebook account on her PC and videos would not play.

It is not a PC issue as other people can play facebook videos logging into their accounts on my PC.

It is only on facebook as I can play videos every where else.

It is a Windows XP ... running latest software using Mozilla Firefox.

Any ideas?

Re: Need facebook help ....

ChynnaBlue — Tue, 24 Feb 2015 21:42:09 GMT

When you say videos won't play, do you mean they do not auto-play or they do not play at all? Are you seeing anything? Does the area turn black, give you a message, etc?

Re: Need facebook help ....

Lovethesea — Tue, 24 Feb 2015 21:52:54 GMT

Go to Facebook Help Center at https://www.facebook.com/help/community/question

and type: Why won't my videos play?

into: How can we help?

where you can browse through the questions/answers.

I hope this helps.

Re: Need facebook help ....

free-spirit — Tue, 24 Feb 2015 22:17:07 GMT

So ... I see the arrow. If I click it I see 3 blue boxes that just spin.

I have read the help section without finding any solution.

Re: Need facebook help ....

dooBdoo — Tue, 24 Feb 2015 23:05:53 GMT

On 2/24/2015 free-spirit said:
So ... I see the arrow. If I click it I see 3 blue boxes that just spin.

I have read the help section without finding any solution.

free-spirit, Just on first glance at your descriptions, it does seem it would have to be specific to the settings on your account.

Does it happen with all videos?

Have you tried going into Facebook's Settings, then choosing Videos, and toggling the "Video Default Quality" or "Auto-Play Videos" settings to see if that changes anything?

Re: Need facebook help ....

free-spirit — Tue, 24 Feb 2015 23:44:01 GMT

dooBdoo ... thanks tried that. did not fix anything.

Re: Need facebook help ....

NYC Susan — Wed, 25 Feb 2015 00:13:56 GMT

I'm not crazy about Facebook's Help Center, so I often just google my question and 9 times out of 10 I find solutions there.

Just type in something like "videos won't play on facebook", and you'll probably get some answers there.

Good luck!

Re: Need facebook help ....

dooBdoo — Wed, 25 Feb 2015 00:35:36 GMT

On 2/24/2015 free-spirit said:
dooBdoo ... thanks tried that. did not fix anything.

Hmm. So it's all the videos or just some of them?

And you see 3 spinning blue boxes inside the rectangle where the video would be?

Re: Need facebook help ....

free-spirit — Wed, 25 Feb 2015 00:38:08 GMT

dooBdoo ... all the video on my account is effected. The arrow that appears to start the video when clicked turns into the 3 spinning boxes.

Re: Need facebook help ....

dooBdoo — Wed, 25 Feb 2015 02:30:55 GMT

On 2/24/2015 free-spirit said:
dooBdoo ... all the video on my account is effected. The arrow that appears to start the video when clicked turns into the 3 spinning boxes.

Thanks.

What's making this really puzzling is the fact that another person's Facebook account works fine on your computer. And you tried your account on someone else's computer, and still your Facebook account videos wouldn't play.

When we try searches, we're going to keep seeing the usual suggestions to update Adobe Flash Player, or update other software on the computer. It's hard to explain that the problem "travels" with your account no matter which computer you use.

I think you have a unique situation which is hard to find in all the questions/answers on the internet.

Have you considered submitting a report of the problem to Facebook and then asking the question in the Facebook Help Community?

If you describe it with the details of the steps you've tried and if you'll add a screen shot of what you see when you try to play a video, you might get some good answers.

Perhaps someone here will have other ideas. I'm perplexed at the moment.

Re: Need facebook help ....

ChynnaBlue — Wed, 25 Feb 2015 03:02:15 GMT

On 2/24/2015 dooBdoo said:
On 2/24/2015 free-spirit said:
dooBdoo ... all the video on my account is effected. The arrow that appears to start the video when clicked turns into the 3 spinning boxes.

Thanks.

What's making this really puzzling is the fact that another person's Facebook account works fine on your computer. And you tried your account on someone else's computer, and still your Facebook account videos wouldn't play.

When we try searches, we're going to keep seeing the usual suggestions to update Adobe Flash Player, or update other software on the computer. It's hard to explain that the problem "travels" with your account no matter which computer you use.

I think you have a unique situation which is hard to find in all the questions/answers on the internet.

Have you considered submitting a report of the problem to Facebook and then asking the question in the Facebook Help Community?

If you describe it with the details of the steps you've tried and if you'll add a screen shot of what you see when you try to play a video, you might get some good answers.

Perhaps someone here will have other ideas. I'm perplexed at the moment.

Yeah, this is a weird one.

Have you tried different browsers? Internet explorer or chrome? I've never seen three spinning blue boxes before, but I don't use Firefox and that may be a Firefox thing.

I sometimes get a thing where only MSNBC/NBC videos won't play in Chrome, but will play in Internet Explorer. It's always because of a Chrome extension add-on and not always the same one. If you have Firefox add-on extensions, they could be causing a problem, but we have no way of knowing what you have on your machine.

Re: Need facebook help ....

free-spirit — Wed, 25 Feb 2015 03:34:21 GMT

Thanks dooBdoo ... I just reported the facebook issue. My understanding is that it could take months for someone to get to me.

ChynnaBlue ... I am sure it is not my PC. Again tonight I had my daughter login to her facebook account on my PC and her videos play.

Re: Need facebook help ....

dooBdoo — Wed, 25 Feb 2015 06:01:00 GMT

On 2/24/2015 free-spirit said:
Thanks dooBdoo ... I just reported the facebook issue. My understanding is that it could take months for someone to get to me.

ChynnaBlue ... I am sure it is not my PC. Again tonight I had my daughter login to her facebook account on my PC and her videos play.

That's great, free-spirit! You'll be lucky if they respond at all, though. They have little or no direct customer support, so even though they'll likely read the report and keep track of it in their trouble-shooting they might not let you know anything.

That's why I suggested you also pose the question in the Facebook Help Community. You have a good chance of getting responses from other users and on rare occasion I've seen posts from Facebook techs.

Hope that's helpful, and perhaps there will be other suggestions from posters here.

Re: Need facebook help ....

spabar — Wed, 25 Feb 2015 08:53:06 GMT

Try comparing your settings with your daughter's, or anyone else that can play videos.

Re: Need facebook help ....

free-spirit — Thu, 26 Feb 2015 23:59:40 GMT

Thanks everyone.

As in all things facebook it started working again today. No idea what was wrong but video was out for 5+ days.