topic Re: iMac email help needed - frustration galore!! in Electronics

iMac email help needed - frustration galore!!

dionline — Fri, 26 Dec 2014 07:38:29 GMT

Hope everyone had a wonderful Christmas!!

Now, for the past few weeks I haven't been able to send emails that contain a link in them. It'll just keep showing up on my screen when I log on and it says that neither Gmail nor Yahoo are able to send them. One I had already forwarded onto friends successfully. But I forgot a few who had new email addresses so I re-forwarded....and it wouldn't go thru.

I'll choose both email providers and those emails keep coming back for weeks and will NOT go thru. What the ....???

I've already opened the email manager but it makes no sense to me as everything appears to be correct on that screen.

ANY ideas out there will be greatly appreciated. TIA

Re: iMac email help needed - frustration galore!!

Lynnj — Fri, 26 Dec 2014 08:00:21 GMT

Let me see if I have this straight - you send the emails (trying from two different accounts) but then you get something back that says it didn't go through?

If thats right, what does the return message say - exactly?

Whenever I get a message come back after trying to send it is usually a result of an incorrect email address. Make sure you check the address you are trying to sent to very carefully. Sometimes, when this has happened to me, everything looks fine..and I get frustrated that my mail isn't going through, thinking its something with my mail program. Only to find later I didn't have the right address.

My suggestion is to physically type in the address in the too field, don't let it auto fill. Could be something incorrect with what it is trying to auto fill with.

Re: iMac email help needed - frustration galore!!

Meeras — Fri, 26 Dec 2014 11:20:50 GMT

why dont u call cs.

Re: iMac email help needed - frustration galore!!

dakotacheryl — Fri, 26 Dec 2014 14:11:28 GMT

I have a friend with an email acct through her internet provider...instead of gmail etc....I have tried sending her emails with attachments in the past and they were too large for her particular acct settings...no problem with gmail, etc....

It could be the recipients acct that is the problem here...not your gmail acct.

Re: iMac email help needed - frustration galore!!

glb613 — Fri, 26 Dec 2014 15:02:22 GMT

Have you tried sending a new e-mail with the links imbedded? Sometimes the recipient has security settings blocking attachments or links.

Re: iMac email help needed - frustration galore!!

I am still oxox — Fri, 26 Dec 2014 15:04:45 GMT

Is there a attachment to the link, try deleting that and sending again.

Re: iMac email help needed - frustration galore!!

dionline — Fri, 26 Dec 2014 17:38:41 GMT

I send out links to family/friends/DH, etc... and the emails DO auto-fill. I'll try that again.

But for those cute pet photos, I send them out to a whole list of friends. In the past they've gone thru but I get a response from a guy's name who says that a particular email address isn't working or is too full or whatever - and it has failed. Nothing about the others. They were all successful.

I have clicked on "Try Again Later" so the next time these emails appear (there's two now), I'll take down exactly what it says and enclose it.

As for now, frustration reigns!!

Re: iMac email help needed - frustration galore!!

dooBdoo — Fri, 26 Dec 2014 17:52:34 GMT

On 12/26/2014 dionline said:
I send out links to family/friends/DH, etc... and the emails DO auto-fill. I'll try that again.

But for those cute pet photos, I send them out to a whole list of friends. In the past they've gone thru but I get a response from a guy's name who says that a particular email address isn't working or is too full or whatever - and it has failed. Nothing about the others. They were all successful.

I have clicked on "Try Again Later" so the next time these emails appear (there's two now), I'll take down exactly what it says and enclose it.

As for now, frustration reigns!!

dionline, If the messages are successfully reaching some of the recipients and only returning the delivery error for one (or a few) recipients, that means there's a problem with the recipient's email and not yours.

I agree, it helps to diagnose a problem if we can see the exact error/info message. Your friend's email might be full, might have a technical problem, or they might have certain settings (like the filters, or "rules" we can set up, for example, or the provider's native, built-in spam filter) which are detecting your message as having a potential problem.

Re: iMac email help needed - frustration galore!!

dionline — Sat, 27 Dec 2014 06:52:36 GMT

Nope, some emails won't go thru to anyone's address - meaning NOBODY will get it.

It reads, "CANNOT SEND MESSAGE USING THE SERVER YAHOO!" (Or Gmail, My capitals) "The Yahoo! SMTP connection to server "smtp.mail.yahoo.com" failed. Select a different outgoing mail server from the list below or click Try Later to leave the message in your Outbox until it can be sent."

There are options to click the 'Connection Doctor' which shows that both Yahoo! and Gmail are both online (but still won't go thru) or you can click on "Edit SMTP Server List" but that brings up a box with stuff I know nothing about. But there's nothing there that screams 'don't let the emails go thru' either.

I've signed out of Yahoo! and Gmail and signed back into both with successful passwords and they're working. Keep in mind that I continue getting emails so both servers are working in that respect. I've also had emails for weeks that will not go thru - so I delete them. Sad.

Re: iMac email help needed - frustration galore!!

glb613 — Sat, 27 Dec 2014 12:26:28 GMT

Can you send them on a different computer?

Re: iMac email help needed - frustration galore!!

dionline — Sat, 27 Dec 2014 16:37:45 GMT

I probably could with a lot of difficulty. Don't forget, on this computer those email addresses are all remembered and auto-filled so it takes seconds to forward. I'd have to find everyone's addresses and send them on. Time consuming drivel but I'd sure love to forward these. I'll need to think about that.

However, I've noticed on the "Connection Doctor" that the Yahoo! and Gmail accounts in IMAP are both up and running but the STMP accounts are not. Any idea how I can switch to the IMAP servers???????

TIA

Re: iMac email help needed - frustration galore!!

Lynnj — Sat, 27 Dec 2014 19:31:04 GMT

I am not sure what that is, I don't use either of those emails.

Are you trying to sed something with a link, or attachments? I am pretty sure that both Yahoo and Gmail have size restrictions. So if this is something with attachments, the reason it won't send is because it is too big. If thats the case, you could send multiple emails, and attach 1 or 2 items to each email. This would shrink the size.

Is it something with pictures showing in the body go the email? That would have something to do with size also. You could go to the original email in your inbox, and click on the pictures, then save to your computer. Then to send to the people you are trying, do as I said above, send multiple emails to each sender, with the pictures attached from what you saved on your computer. But don't attach all to one email, just 1 or 2, which will help with size.

Can you try to send each of these people a new email, nothing attached and no links, just say in subject line - Test. And type a message to them to let them know you are having trouble sending and want to see if this works. If that email goes through to them, then I know without a doubt your problem is the size issue I mention above.

Re: iMac email help needed - frustration galore!!

Lynnj — Sat, 27 Dec 2014 19:35:31 GMT

On 12/27/2014 dionline said:
I probably could with a lot of difficulty. Don't forget, on this computer those email addresses are all remembered and auto-filled so it takes seconds to forward. I'd have to find everyone's addresses and send them on. Time consuming drivel but I'd sure love to forward these. I'll need to think about that.

However, I've noticed on the "Connection Doctor" that the Yahoo! and Gmail accounts in IMAP are both up and running but the STMP accounts are not. Any idea how I can switch to the IMAP servers???????

TIA

Are you using your email on a computer and mobile devices? If so, do you sync your accounts through all of those devices? Thats what you would use IMAP for.

You know, please click out of that connection doctor. Don't mess with changing settings if you don't know what your changing. See if you can send regular email with just a typed message to the people first. See my message above.

If the regular claim doesn't go through, then I will provide a link with instructions to change settings, which will give all the right codes and numbers.

Re: iMac email help needed - frustration galore!!

dionline — Sat, 27 Dec 2014 20:21:12 GMT

Hi Lynn,

Just tried to send a short email to my usual peeps to let them know of the trouble I've been having (I've gotten emails from them asking if I was on vacation since they haven't rec'd anything!!). It would not go thru.

The usual box that's been popping up says that both Yahoo! and Gmail are offline. But when I click on 'Connection Doctor' it again shows that both Yahoo! and Gmail are ONline with the IMAP connection but not the STMP connection. Apparently my emails are sent thru the STMP. This IS frustrating. Why can't it be easy to switch them?? Or, maybe I'm just too old for this technology!!

Re: iMac email help needed - frustration galore!!

Lynnj — Sat, 27 Dec 2014 20:27:45 GMT

Okay, let me help you get what you need. Are you using the Mac mail app to access your mail? Or do you do to gmail.com and access your mail? Or are you using another mail app?

Re: iMac email help needed - frustration galore!!

dionline — Sun, 28 Dec 2014 01:18:19 GMT

I'm using the Mac mail app on the bottom of the screen and it's been programmed to bring both my Yahoo and my Gmail emails in this program. (Oh, I only access emails on my iMac, never on my iPhone or any other device as you asked previously.)

Now the latest update - DH got my mails going thru!! He detests Apple products (b/c he's never used them and doesn't understand them) but he clicked thru every single tab that I've got and he has me switched over to the IMAP server. As soon as he clicked that my emails came back to me! (I always send them to me and my friends in the BCC line.) I did kiss him!

Feel free to continue with what you were going to suggest, though. I may have to utilize the info in the future. I hope not but you never know with computers!!! And TIA!

Re: iMac email help needed - frustration galore!!

Lynnj — Sun, 28 Dec 2014 02:27:20 GMT

Well I am happy to hear that you (hubby) got it working again.

Here are some links -

This is a very good link from Gmail.

First read about the 2 options by clicking on the 4 + signs. Then, once you've decided on whether you want to set up as IMAP or POP, click next to whichever you selected. It then walks you through the exact instructions for what you need to do on the gmail account at gmail.com. When done, scroll down and click Apple Mail (in this case setting up iMac). It will then show you the exact instructions to set up on the Mac mail app side.

https://support.google.com/mail/troubleshooter/1668960?hl=en

Here is another link for gmail set up. Basically walks through the same set up instructions above, but shows with pictures. (NOTE: the instructions are for IMAP set up only, POP will be different).

http://www.macworld.com/article/2033842/make-mail-and-gmail-play-nice.html

Here is the link to set up Yahoo!

http://pop2imap.com/yahoo_applemail.php

Re: iMac email help needed - frustration galore!!

dionline — Sun, 28 Dec 2014 06:52:08 GMT

You're a lifesaver Lynnj, many, MANY thanks!!!

Re: iMac email help needed - frustration galore!!

dionline — Thu, 08 Jan 2015 05:26:58 GMT

Would you believe this problem is happening again? But I can't fix it this time??

I clicked on the above links but since those email servers are already configured on my Mac, it doesn't do anything. I went to the Mail tab on my Mac but no difference.

It's SO weird, there's an email I'm trying to send DH (right across the room...) and it will NOT go thru. I'm forwarding other emails I got from a friend and they're going thru like a dream, including to DH!! Every once in a while this computer gets a bug up its butt and just won't forward an email. Right now my little postage stamp is jumping up & down!!! Arrggghhh!!!

Re: iMac email help needed - frustration galore!!

Shawnie — Thu, 08 Jan 2015 18:58:32 GMT

I have had a MacBook pro for a number of years. Mail got out of wack after a while and I spent a huge amount of time trying to fix it. I finally decided it wasn't worth it and just use my browser and go directly to the email platform. For some reason mail just want playing nice! And I decided I didn't need a constant nuisance.