topic Re: Dell Computers and Customer Service -- Any comments? in Electronics

Dell Computers and Customer Service -- Any comments?

Samara — Thu, 27 Nov 2014 03:15:11 GMT

Does anyone have any comments concerning their computers and customer service?

Re: Dell Computers and Customer Service -- Any comments?

VolvoGirl — Thu, 27 Nov 2014 03:21:16 GMT

I've bought Dell from QVC in the past and have used Dell CS and didn't have any problems. I like Dell.

Re: Dell Computers and Customer Service -- Any comments?

Abrowneyegirl — Thu, 27 Nov 2014 03:38:20 GMT

We have some Dell Laptops and I do not have any complaints or issues. Both were bought through Dell.

I have NEVER called a computer manuf. for 'support help' so I can not comment on this. We have a local 'computer guy' for sets up our laptops and provides help and support. I do not even unpack the laptops when they arrive, I just drop it off at Computer Guy's for set up.

Re: Dell Computers and Customer Service -- Any comments?

viva923 — Thu, 27 Nov 2014 03:41:10 GMT

I have had a Dell in several years. the customer service I had with them was with people who I could not understand one bit. I gave up and let my husband talk with them.

Re: Dell Computers and Customer Service -- Any comments?

BlingQueen022 — Thu, 27 Nov 2014 04:43:02 GMT

Dell computers are junk and so is their foreign customer service.

Re: Dell Computers and Customer Service -- Any comments?

minwife — Fri, 28 Nov 2014 07:05:23 GMT

Terrible experience with Dell. CD stands Customer Disservice.

Re: Dell Computers and Customer Service -- Any comments?

meonlybetter — Fri, 28 Nov 2014 07:25:57 GMT

Bought the recent Dell TSV here and never again will I be dumb enough to do that again! Worst laptop I've ever purchased. It's packed up and ready to ship back ASAP. And yes, Dell customer service was horrid as well.

Re: Dell Computers and Customer Service -- Any comments?

wismiss — Fri, 28 Nov 2014 08:12:15 GMT

We brought a Dell desktop computer several years ago when they were first hitting the market and used Dell's finance plan for purchase. We had a problem. We did not know when we needed assistance that we would reach a representative in another country who was almost impossible to understand. He basically told me that he would not speak with me and to put my husband on the telephone. My husband told him that I was just as capable of handling matters of our household.

We were advised to return the monitor when we received the replacement one and to use those packing materials and box to return it, which we did. Several months later, we noticed a negative comment on our credit report. Dell was the reporter, as they had never received the monitor. It was something about a $30 charge (shipping). We had the shipping receipt ticket, so I called them and again reached a representative in a different country and went through the same attitude toward a female handling the situation. We were so incensed to think they would put something on our credit report for a $30 problem, of which we had never been notified about.

Needless to say, we have not bought a Dell computer since and never will. IBM, HP, Toshiba, but never Dell again.

Re: Dell Computers and Customer Service -- Any comments?

GCR18 — Fri, 28 Nov 2014 16:17:26 GMT

I currently have a Dell. upgraded from a Dell with xp. Haven't had a need to call customer service. Both computers ran fine. I think there's an opportunity to get a lemon with any brand.

Re: Dell Computers and Customer Service -- Any comments?

stevieb — Fri, 28 Nov 2014 16:35:33 GMT

I had one Dell laptop and it was both over-priced for what it was and often problematic. The CS was uneven veering toward not good. From then on, whenever I need a new computer, I won't even consider Dell (or HP)... There are too many better options available, though I'd surmise CS is uneven regardless of brand.

Re: Dell Computers and Customer Service -- Any comments?

Cats3000 — Fri, 28 Nov 2014 16:44:20 GMT

On 11/28/2014 stevieb said:
I had one Dell laptop and it was both over-priced for what it was and often problematic. The CS was uneven veering toward not good. From then on, whenever I need a new computer, I won't even consider Dell (or HP)... There are too many better options available, though I'd surmise CS is uneven regardless of brand.

We have Apple products. We have Apple Care. We've had excellent results when we've called with problems or for help with our computers. We've found that the people on the other end do speak and understand regular English.

As a matter of information, if you go to the Dell website and click on Support I believe that they had a service and support option that assures calls are answered in the US. I'm not sure if that's still available. If it is, it might be worth the extra charge.

Re: Dell Computers and Customer Service -- Any comments?

millieshops — Fri, 28 Nov 2014 17:54:04 GMT

I haven't needed any service on my current Dell laptop, age 3. When I did need help with my previous one, I had superb service. The "voice" was in the Philipines, but was easier to understand than many locals I've encountered. Also, once a part had been shipped, there was a follow-up call from them to make certain I had been able to install the part as I'd been directed.

That Dell laptop was my only computer for over 6 years and that episode was my only issue with it. Last I heard, that machine was still in use. It didn't die; I passed it on to take advantage of something newer.

Re: Dell Computers and Customer Service -- Any comments?

Nuttmeg — Fri, 28 Nov 2014 18:01:26 GMT

On 11/28/2014 millieshops said:
I haven't needed any service on my current Dell laptop, age 3. When I did need help with my previous one, I had superb service. The "voice" was in the Philipines, but was easier to understand than many locals I've encountered. Also, once a part had been shipped, there was a follow-up call from them to make certain I had been able to install the part as I'd been directed.

That Dell laptop was my only computer for over 6 years and that episode was my only issue with it. Last I heard, that machine was still in use. It didn't die; I passed it on to take advantage of something newer.

I too, have been buying Dell computers for a long time. The hardware works fine, but Windows is another story. I usually find my computers a new home.

Re: Dell Computers and Customer Service -- Any comments?

ahoymate — Fri, 28 Nov 2014 18:03:31 GMT

On 11/27/2014 minwife said: Terrible experience with Dell. CD stands Customer Disservice.

The WORST customer service as in No customer service. All over seas and hard to work with!! On hold forever, & ever & ever & ever.

Never again! The computer, laptop is good, but the service is HORRIBLE!!!!!!!!!!!!!!!!!!!!!!!!!!!

Re: Dell Computers and Customer Service -- Any comments?

IndiaRose — Fri, 28 Nov 2014 18:23:27 GMT

On 11/28/2014 Skylands said:
On 11/27/2014 minwife said: Terrible experience with Dell. CD stands Customer Disservice.

The WORST customer service as in No customer service. All over seas and hard to work with!! On hold forever, & ever & ever & ever.

Never again! The computer, laptop is good, but the service is HORRIBLE!!!!!!!!!!!!!!!!!!!!!!!!!!!

This post is somewhat true but Dell is much worse than this. I believe and this is my opinion that there is a possibility when you are supposedly being sold a new computer it is not new. I had one that crashed within 3 months of purchase. Dell would not give me a new one in exchange but a refurbished one and it also broke down. No one can easily describe what Dell put me through. Finally on my last attempt my present Dell is holding up. Three attempts to straighten out this problem. Why do you want this brand when there are others with better ratings?
QVC will back you up for one month only and then pass you to Dell who frankly could care less.

Re: Dell Computers and Customer Service -- Any comments?

IndiaRose — Fri, 28 Nov 2014 18:26:04 GMT

On 11/28/2014 graycatsrule said: I currently have a Dell. upgraded from a Dell with xp. Haven't had a need to call customer service. Both computers ran fine. I think there's an opportunity to get a lemon with any brand.

Maybe ...but how about 2?

Re: Dell Computers and Customer Service -- Any comments?

IndiaRose — Fri, 28 Nov 2014 18:36:26 GMT

On 11/28/2014 graycatsrule said: I currently have a Dell. upgraded from a Dell with xp. Haven't had a need to call customer service. Both computers ran fine. I think there's an opportunity to get a lemon with any brand.

sure but 2?

Re: Dell Computers and Customer Service -- Any comments?

paShar — Fri, 28 Nov 2014 20:58:53 GMT

I've had Dell computers for several years. I've never purchased one from QVC; I go directly to the Dell website and build it there. It seems to me that the models that the Q sells are always loaded with a lot of things that I don't really want or need. Ordering directly from Dell lets me order just what I need and want to pay for.

They've worked fine for the most part. My previous computer developed some problems near the end of it's life and I took it to a local computer repair shop so I can't comment on Dell's customer service.

Re: Dell Computers and Customer Service -- Any comments?

chickenbutt — Fri, 28 Nov 2014 21:52:58 GMT

I had a Dell desktop and my first laptop was a Dell. The laptop is fine, still, after some 8 years except that it's outdated for current technology so I don't use it. When I had problems with the desktop, quite a number of years ago, I called them for assistance (which is something I seldom do!) and they skrewed me out of $50 by lying to me, so Dell and I got a divorce at that time.

Now I have Toshiba, Sony, and Lenovo and like all of them. I've purchased several Toshibas both for my husband and for me, and they have been well-made machines.

I'm not big on calling customer service because I already know what that's like. If I cannot figure something out myself, or find the information online, I'm usually out. All you usually get by calling is the level one type 'tech' person and that is just not at all helpful.

Re: Dell Computers and Customer Service -- Any comments?

PamelaSue72 — Sun, 30 Nov 2014 02:30:16 GMT

I have had four Dell computers. All but one have been flawless. Back during the summer I purchased a new Dell with Windows 8.1. It's been perfect with no trouble.

My DH took my old Vista computer to replace his old Win XP computer. I did have an issue with the hard drive malfunctioning in the Vista computer. It was just two weeks shy of the support expiring (I always do a 4-year support), so I called CS. They immediately sent a tech to the house (within two days). Needed a new hard drive, they sent the drive out, the tech came back, installed the drive, and it's been running ever since. (I would have just installed the drive myself, but it was still under warranty.)

Just bought a new 17-inch Dell XPS laptop; it was my Christmas present to me from me. It's my first laptop, so I know it's going to take some getting used to, but I know it will be fine. I bought it from Dell. We bought a Dell laptop for our grandchildren and they've not had any trouble with it.

I can't say anything bad about Dell.

My GF has a Toshiba laptop. Not even a year old yet and it's been back in the shop three times, all for problems she did not create. She's ready to throw it out the closest window, she gets so exasperated with it. My DH's union local also has a Toshiba and it's given them nothing but headaches.

I would never buy any kind of computer from QVC because it's always loaded with stuff most people would likely never use. I've seen some of their TSVs for various computers and, honestly, why bother buying a computer that's so loaded down with stuff like that? They brag, "Oh, it has this and it has that!" But really, would you use that software? Most people wouldn't. Which is why they get the stuff so cheaply. Plus, I think some of their items are a wee bit outdated.