topic dell computer in Electronics

dell computer

suggie — Thu, 06 Nov 2014 08:34:09 GMT

last year in October I order a dell computer a 17in on 6months of easy pay with a one year warranty then last Friday exactly one week past the warranty the adapter would not charge my lap top when I called dell about this I was told there was nothing they could do for me also the same from qvc...I will never buy another computer from qvc...I refused to buy a adapter from dell when they should just sent me another one.

Re: dell computer

glb613 — Thu, 06 Nov 2014 13:19:35 GMT

On 11/6/2014 suggie said:
last year in October I order a dell computer a 17in on 6months of easy pay with a one year warranty then last Friday exactly one week past the warranty the adapter would not charge my lap top when I called dell about this I was told there was nothing they could do for me also the same from qvc...I will never buy another computer from qvc...I refused to buy a adapter from dell when they should just sent me another one.

Why do you think you're so special? Of course there is nothing for them to do. It's past the warranty. They could be nice and send you a new adapter but, there is no obligation on their part.

QVC is only involved during the first 30 days and that's only for the customer to return the item. If you choose not to buy another Dell or shop with QVC, that's you prerogative. But as it stands right now, neither company has done anything wrong.

Re: dell computer

Nuttmeg — Thu, 06 Nov 2014 15:31:25 GMT

http://www.discountelectronics.com/home A place to buy used Products with a 90 day warranty.

You can buy a new product from Dell parts Dept. or ask at Dell Community Forum about an after market adapter. http://en.community.dell.com/support-forums/laptop/

Dell battery FAQ http://www.dell.com/content/topics/global.aspx/batteries_sitelet/en/batteries_faq?c=us&l=en&cs=19

Re: dell computer

VaBelle35 — Thu, 06 Nov 2014 15:43:12 GMT

When I was a kid, we had a pool in our back yard. The pool came with a 10 year warranty. At 10 years and 2 months the front wall of the pool gave way. No one in my family even considered calling the pool company for restitution.

A warranty is a warranty. Yes, they can certainly be nice and extend a courtesy to you after the warranty, but they are not obligated to.

Re: dell computer

151949 — Thu, 06 Nov 2014 15:51:29 GMT

I used to be in the habit of sitting using my laptop on my lap with it plugged in. I ruined the charger doing this - had to have it replaced to the tune of about $300 - and learned to NOT do that anymore. Now when a computer is plugged in at our house it is sitting quietly unused. If I NEED to use a computer while one is charging (rarely) I can use our desktop or at least put the laptop on a table so I am not giggling it around while it is plugged in.

As for the deal with the warranty - they are totally within their rights here.Have it serviced - learn the lesson.

Re: dell computer

Lynnj — Fri, 07 Nov 2014 04:50:45 GMT

An adapter is the easiest thing to replace. You should feel lucky that this is your only problem with the computer. You could have hard drive failures or something else. You can buy an adapter at best buy or radio shack. Probably $30-$50 bucks? Write down and take your dell computer specs with you so the associate can help you find am adapter that will work with your computer.

Re: dell computer

suggie — Mon, 10 Nov 2014 02:12:51 GMT

Thank you ladies !!! You all have set me straight.. But I did find a adapter on amazon for way less then $10.00 ..

Re: dell computer

Nuttmeg — Mon, 10 Nov 2014 16:11:31 GMT

On 11/9/2014 suggie said: Thank you ladies !!! You all have set me straight.. But I did find a adapter on amazon for way less then $10.00 ..

A adapter has a UL rating for safety. You can not buy a safe adapter for ten dollars. You have to buy an adapter from a vendor you trust like Dell or Best Buy. You have to be concerned about electric shock.

Re: dell computer

suggie — Tue, 11 Nov 2014 16:11:09 GMT

the adapter that I got from amazon was a dell adapter..its the same as the one that came with the dell laptop..

Re: dell computer

Nuttmeg — Tue, 11 Nov 2014 19:49:02 GMT

On 11/11/2014 suggie said:
the adapter that I got from amazon was a dell adapter..its the same as the one that came with the dell laptop..

Great news!!!

Re: dell computer

chickenbutt — Tue, 11 Nov 2014 19:52:47 GMT

I agree. I would stay away from generic adapters, not to mention other 'parts'. I tend to stick with OEM stuff for my computers, cameras, etc. I've heard horror stories about generic adapters and just general stories about other non-OEM parts being pretty much worthless (which, I suppose, is why they garner such low prices. ha!).