topic Re: Kindle HDX ?? in Electronics

Kindle HDX ??

Vettecor — Tue, 30 Sep 2014 21:29:02 GMT

I just bought 2 Kindle HDX's tablets. I received 1 yesterday and the other will be here today or tomorrow.

When I try and set up wifi it tells me that the password I am using is WRONG !!

I know its NOT wrong because I have 4 other tablets/computers connected using wifi.

I even have a second generation Kindle and they are all working fine. They all have the same password that I am trying to use for the new Kindle.

Anybody having this problem ? Any ideas on what could be wrong ?

Thanks

Re: Kindle HDX ??

mima — Tue, 30 Sep 2014 21:36:13 GMT

Use your Mayday button.

Re: Kindle HDX ??

ChynnaBlue — Tue, 30 Sep 2014 21:53:10 GMT

On 9/30/2014 mima said:
Use your Mayday button.

I don't think she can connect to Mayday help if she's not on the wireless network.

I would call Amazon customer support and ask them about the error message and see if someone there can walk you through it. They should be able to connect you to the Mayday help desk, I would think.

Re: Kindle HDX ??

mima — Tue, 30 Sep 2014 21:57:16 GMT

On 9/30/2014 ChynnaBlue said:
On 9/30/2014 mima said:
Use your Mayday button.

I don't think she can connect to Mayday help if she's not on the wireless network.

I would call Amazon customer support and ask them about the error message and see if someone there can walk you through it. They should be able to connect you to the Mayday help desk, I would think.

LOL! I can't believe I said that. I sure wasn't thinking. Sorry bout that. I'm getting tired at the end of the day I guess. Boy, I feel stupid.

Thanks Chynnablue.

Re: Kindle HDX ??

ChynnaBlue — Tue, 30 Sep 2014 22:00:25 GMT

On 9/30/2014 mima said:
On 9/30/2014 ChynnaBlue said:
On 9/30/2014 mima said:
Use your Mayday button.

I don't think she can connect to Mayday help if she's not on the wireless network.

I would call Amazon customer support and ask them about the error message and see if someone there can walk you through it. They should be able to connect you to the Mayday help desk, I would think.

LOL! I can't believe I said that. I sure wasn't thinking. Sorry bout that. I'm getting tired at the end of the day I guess. Boy, I feel stupid.

Thanks Chynnablue.

It happens to the best of us.

Re: Kindle HDX ??

knmt — Wed, 01 Oct 2014 02:09:00 GMT

Check toward the bottom of this article on HDX wifi problems:

http://au.ibtimes.com/articles/517739/20131029/amazon-kindle-fire-hd-hdx-top-7.htm#.VCtSyRb-TbB

If the above does not work, contact Amazon Kindle Support. Hope your other new tablet will work properly.

Re: Kindle HDX ??

mima — Wed, 01 Oct 2014 18:56:45 GMT

OP, did you get it working?

Re: Kindle HDX ??

this is my nic — Wed, 01 Oct 2014 19:05:00 GMT

I couldn't make up my mind if I should get this newest Kindle or not. I chose not. I have the version just previous to this one; I can go on-line, etc. so I didn't think the new one offered anymore features that I was missing. Does anyone else have the same version I have, but bought the latest one? What do you think?

Thanks!

Re: Kindle HDX ??

mima — Wed, 01 Oct 2014 19:32:43 GMT

On 10/1/2014 di-mc said:
I couldn't make up my mind if I should get this newest Kindle or not. I chose not. I have the version just previous to this one; I can go on-line, etc. so I didn't think the new one offered anymore features that I was missing. Does anyone else have the same version I have, but bought the latest one? What do you think?

Thanks!

If you have a Kindle HD, there are some differences. The HDX operates smoother and faster. My favorite feature is that you can download Prime movies easily to watch when you don't have internet. Just the older movies are available, but that's ok.

You can also dictate what you want to write/post rather than type it. That is great too.

Re: Kindle HDX ??

sg7680 — Thu, 02 Oct 2014 12:12:13 GMT

I recieved mine on Tues. I could not register it and it kept tleeing me I needed tosign in to my WIFI, but would only send me back to the registration screen. Tech support at Amazon told me to exchange it after trying to fix the issue- that it was defective- "a software issue". Of course, QVC is out of stock in the 64 version. They told me to use the warranty, Amazon will NOT exchange it for a week and wants me to take it to my retailer for a tech to look at to make sure it is defective. No other options were offered- such as where I could find a tech since I can't take it to QVC. I sent my back. I don't want to deal with a company that 1)won't honor their warrranty -Wait a week- absurd and 2)doesn't trust their own tech support.

Re: Kindle HDX ??

dwork — Thu, 02 Oct 2014 12:56:58 GMT

I bought one also. The 64 g in pink sorbet very early morning. It said it was in process then on the Monday it went to backorder which didn't make me happy called and they told me it would 30 to 45 days. Since I needed it next for a gift I canceled it. Not happy at all.

Re: Kindle HDX ??

mima — Thu, 02 Oct 2014 18:09:37 GMT

On 10/2/2014 sg7680 said:
I recieved mine on Tues. I could not register it and it kept tleeing me I needed tosign in to my WIFI, but would only send me back to the registration screen. Tech support at Amazon told me to exchange it after trying to fix the issue- that it was defective- "a software issue". Of course, QVC is out of stock in the 64 version. They told me to use the warranty, Amazon will NOT exchange it for a week and wants me to take it to my retailer for a tech to look at to make sure it is defective. No other options were offered- such as where I could find a tech since I can't take it to QVC. I sent my back. I don't want to deal with a company that 1)won't honor their warrranty -Wait a week- absurd and 2)doesn't trust their own tech support.

The Kindle HDX is a wonderful tablet, so I hope you don't get discouraged.

I think if I were you, I'd order one off Amazon and get it in two days and send the other one back to QVC.

You might pay a bit more, but not dealing with the frustration might be worth the extra money.

I do believe you can make payment to Amazon also if you need that option.

Re: Kindle HDX ??

Big Sister — Thu, 02 Oct 2014 23:06:47 GMT

Yes, I had that problem yesterday trying to register. I called the HELP LINE and the lady was able to register me.

When you have input your password and that is done, try turning OFF the device and then back on after a minute and it should be okay.

Re: Kindle HDX ??

SweetJ — Fri, 03 Oct 2014 03:28:18 GMT

Amazon could not register me either, and after talking to them, they are sending me a new one on Saturday. Let's see if the new one works...I'm having my doubts...