topic Re: New modem makes a difference in Electronics

New modem makes a difference

glb613 — Tue, 30 Sep 2014 14:44:25 GMT

I received an e-mail from Comcast stating my modem was old and I may not be getting the speed I should. I went out and bought a new modem, registered it with Comcast and got it activated. It does make a significant difference with the download speed.

Re: New modem makes a difference

Nuttmeg — Tue, 30 Sep 2014 16:45:00 GMT

What brand did you buy? Enjoy your new speed.

Re: New modem makes a difference

glb613 — Tue, 30 Sep 2014 17:28:33 GMT

On 9/30/2014 nutmeg3 said:
What brand did you buy? Enjoy your new speed.

I bought a Motorola Surfboard SB6121. I did a speed test and I'm getting 30 mbps download and 6 mbps upload.

Re: New modem makes a difference

ChynnaBlue — Tue, 30 Sep 2014 17:35:36 GMT

That happened to me years ago with a Time Warner Roadrunner modem. I owned the router, but they owned the modem. I was having slowness and dropped connections. They came out and replaced the modem and I reconnected my router and things were much improved after that. It was nice of Comcast to notify you - I had to call in several complaints before Time Warner let me know that the modem they gave me had known issues and needed to be replaced.

And that's probably the last time anyone will ever say something nice about Comcast.

Re: New modem makes a difference

glb613 — Tue, 30 Sep 2014 18:01:35 GMT

I haven't had any real problems with Comcast. The only choices for me are Comcast or UVerse and they both have their share of issues.

Re: New modem makes a difference

ahoymate — Tue, 30 Sep 2014 18:02:59 GMT

Bought a modem? Doesn't Comcast provide these to you?

Re: New modem makes a difference

VolvoGirl — Tue, 30 Sep 2014 18:35:36 GMT

Yes but it's better to buy your own and pay one price up front. Leasing a modem from Comcast is expensive. It's always better to buy your own.

Re: New modem makes a difference

ahoymate — Tue, 30 Sep 2014 18:37:51 GMT

On 9/30/2014 VolvoGirl said:
Yes but it's better to buy your own and pay one price up front. Leasing a modem from Comcast is expensive. It's always better to buy your own.

Thanks! I'll review my billing statement closer and see what they R charging. I hate Comcast. Pay $100/month, I do, and get basically very little. I could go on & on. My least favorite company.

Re: New modem makes a difference

Nuttmeg — Tue, 30 Sep 2014 19:06:16 GMT

On 9/30/2014 Skylands said:
On 9/30/2014 VolvoGirl said:
Yes but it's better to buy your own and pay one price up front. Leasing a modem from Comcast is expensive. It's always better to buy your own.

Thanks! I'll review my billing statement closer and see what they R charging. I hate Comcast. Pay $100/month, I do, and get basically very little. I could go on & on. My least favorite company.

You have to purchase a modem on an approved list based on your level of service. http://mydeviceinfo.comcast.net/ Please contact Comcast before you purchase a modem.

Re: New modem makes a difference

ahoymate — Tue, 30 Sep 2014 19:11:27 GMT

On 9/30/2014 nutmeg3 said:
On 9/30/2014 Skylands said:
On 9/30/2014 VolvoGirl said:
Yes but it's better to buy your own and pay one price up front. Leasing a modem from Comcast is expensive. It's always better to buy your own.

Thanks! I'll review my billing statement closer and see what they R charging. I hate Comcast. Pay $100/month, I do, and get basically very little. I could go on & on. My least favorite company.

You have to purchase a modem on an approved list based on your level of service. http://mydeviceinfo.comcast.net/ Please contact Comcast before you purchase a modem.

Thanks you. No worries. I don't jump at anything to do with buying electronic equipment without a thorough investigation. Best Buy, etc., these R not stores I like to spend time in. That's why I use Comcast modem. Easier.

Re: New modem makes a difference

millieshops — Tue, 30 Sep 2014 19:12:59 GMT

On 9/30/2014 Skylands said:
On 9/30/2014 VolvoGirl said:
Yes but it's better to buy your own and pay one price up front. Leasing a modem from Comcast is expensive. It's always better to buy your own.

Thanks! I'll review my billing statement closer and see what they R charging. I hate Comcast. Pay $100/month, I do, and get basically very little. I could go on & on. My least favorite company.

I'm not even sure it's Comcast that's the problem. I've had both Comcast and UVerse in Florida. - Almost the sane kinds of problems with both, some technical, some, billing/financial/service.

In the North, I have a "choice" of Cablevision by Optimum or no service. Again, I see technical issues as well as service issues.

I swear the geeks in the background have made the service and billing software so complicated that no one can train their rotating staff well enough to understand it!

Didn't mean to throw the thread off. I'm going to investigate my modem and router both. Optimum supplies them for a charge; might well buy my own.

Re: New modem makes a difference

glb613 — Tue, 30 Sep 2014 21:39:55 GMT

On 9/30/2014 VolvoGirl said:
Yes but it's better to buy your own and pay one price up front. Leasing a modem from Comcast is expensive. It's always better to buy your own.

Comcast charges $10 a month here ($120 a year) and I bought a new, faster one for $70. I had the old modem (I owned it) for more than 7 years and not a single problem.

Re: New modem makes a difference

hckynut — Tue, 30 Sep 2014 22:19:27 GMT

On 9/30/2014 glb613 said:
I bought a Motorola Surfboard SB6121. I did a speed test and I'm getting 30 mbps download and 6 mbps upload.

And here I feel like I am in heaven when I went from 1.5mbps to 7mbps download and .80mbps uploads. The 1.5 was the max available for my area for several years now. I think some time soon I may be able to get 12mbps download speed, but I ain't gonna hold my breath.

And Centurylink has TV ads showing 1gbps download speeds. I wonder who gets those and how much it costs for it.

Re: New modem makes a difference

glb613 — Tue, 30 Sep 2014 23:10:39 GMT

I don't know of anyone who has that type of speed.

Re: New modem makes a difference

Nuttmeg — Tue, 30 Sep 2014 23:10:53 GMT

On 9/30/2014 glb613 said:
On 9/30/2014 VolvoGirl said:
Yes but it's better to buy your own and pay one price up front. Leasing a modem from Comcast is expensive. It's always better to buy your own.

Comcast charges $10 a month here ($120 a year) and I bought a new, faster one for $70. I had the old modem (I owned it) for more than 7 years and not a single problem.

I did not have trouble either. I had my last one for 5 years. I brought a new cable modem in June, a Zoom 5431J. I usually go out to DSL Reports, Comcast internet Forum, and see what is the best running modem for my market.

Re: New modem makes a difference

Nuttmeg — Tue, 30 Sep 2014 23:19:42 GMT

On 9/30/2014 glb613 said:
I don't know of anyone who has that type of speed.

In my area of NJ, Verizon is selling this level of DSL service for $25 a month.

Re: New modem makes a difference

Lynnj — Wed, 01 Oct 2014 03:04:44 GMT

Do you have phone, internet, and tv with comcast? Does the modem you bought support all three? I've wanted to purchase my own modem so I can stop being charged monthly for the fee comcast charges for theirs, but the modems I have looked at in the stores don't support phone. Just tv and internet. So I would still need another device from comcast for the phone,,which doesn't help me escape the monthly fee. So I stay with the comcast modem until I can find one that supports all three.

Re: New modem makes a difference

Nuttmeg — Wed, 01 Oct 2014 06:48:51 GMT

On 9/30/2014 Lynnj said: Do you have phone, internet, and tv with comcast? Does the modem you bought support all three? I've wanted to purchase my own modem so I can stop being charged monthly for the fee comcast charges for theirs, but the modems I have looked at in the stores don't support phone. Just tv and internet. So I would still need another device from comcast for the phone,,which doesn't help me escape the monthly fee. So I stay with the comcast modem until I can find one that supports all three.

You should go to Comcast Service center and ask can you buy a retail VOIP modem in your market. Some areas customers are allowed to buy and others no. You need to ask where to buy. They will tell you the name of the store and the brand of the modem.

I found a recent thread from a Comcast forum. The person talking is an expert. http://forums.comcast.com/t5/Voice-Service-and-Equipment/Telephony-Modem/m-p/2332283#M22646

Re: New modem makes a difference

glb613 — Wed, 01 Oct 2014 10:01:53 GMT

On 9/30/2014 Lynnj said: Do you have phone, internet, and tv with comcast? Does the modem you bought support all three? I've wanted to purchase my own modem so I can stop being charged monthly for the fee comcast charges for theirs, but the modems I have looked at in the stores don't support phone. Just tv and internet. So I would still need another device from comcast for the phone,,which doesn't help me escape the monthly fee. So I stay with the comcast modem until I can find one that supports all three.

No, I don't have the triple play. If you do, the modem required is different than what I bought.

Re: New modem makes a difference

apple1964 — Wed, 01 Oct 2014 13:40:43 GMT

On 9/30/2014 glb613 said:
On 9/30/2014 VolvoGirl said:
Yes but it's better to buy your own and pay one price up front. Leasing a modem from Comcast is expensive. It's always better to buy your own.

Comcast charges $10 a month here ($120 a year) and I bought a new, faster one for $70. I had the old modem (I owned it) for more than 7 years and not a single problem.

Good for you glb613 for doing the research, finding out about the faster modem and installing it yourself. How very clever of you. I m going to look into this myself. Thank you and have a nice day!