topic Re: Dell Premier Tech Support in Electronics

Dell Premier Tech Support

Looloo — Sun, 07 Sep 2014 16:38:41 GMT

I purchased the Dell 17 inch Laptop earlier this year with lifetime support. I called premier support because my laptop was giving me an error message when I try to print to my wireless HP printer. I spoke with 2 technicians who acknowledged I have premier support but informed me they would provide me with the HP toll free number or transfer me but that would be an extra cost to me. They could only help me if the problem was with a Dell Printer. Is this correct?

Re: Dell Premier Tech Support

glb613 — Sun, 07 Sep 2014 16:54:07 GMT

The Dell support is for your Dell computer, not the HP printer.

Re: Dell Premier Tech Support

Nuttmeg — Sun, 07 Sep 2014 16:57:16 GMT

Dell does not give customers lifetime tech support. Here is a link to check your support status at Dell. http://www.dell.com/support/home/us/en/19?c=us&l=en&s=dhs

http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/bd-p/Install Customer support forum

HP also has support videos on YouTube.

Lifetime tech support comes from QVC. Please check the software and documents you received with your computer.

Re: Dell Premier Tech Support

Meeras — Sun, 07 Sep 2014 18:26:28 GMT

they give excellent support.

Re: Dell Premier Tech Support

LilacTree — Sun, 07 Sep 2014 18:48:16 GMT

No it is not correct. Just yesterday my daughter and I had to call Premier Tech Support because we were having problems printing forms from a doctor's office. The tech never even asked what kind of printer I had, he printed out the forms for us in under 10 minutes. It was the way the forms were formatted (horrible) that presented the problem, but he had a go around on how to print them anyway.

However, there was another time when I had trouble with this printer (which I hate and wish I had never bought, it's an HP Deskjet 2540, don't ever buy one). Anyway, Premier Tech Support had no issue with helping me with that problem either and I had told them it was an HP.

I don't know who you talked to, but I have not had that experience.

Re: Dell Premier Tech Support

LilacTree — Sun, 07 Sep 2014 18:52:23 GMT

Oh, I just realized you said "Dell" Premier Tech Support. If you bought the computer from QVC, their Premier Tech Support is the one I am referring to.

I don't call Dell when I have a problem because I use the Premier Tech Support provided by QVC. I can't speak for Dell support.

Re: Dell Premier Tech Support

hckynut — Sun, 07 Sep 2014 20:12:37 GMT

Another question from someone as their ""1st post"". Ain't wasting time until I see a reply from them