topic Re: Virus Removal - Please Help! Need Website Recommendations For Removal in Electronics

Virus Removal - Please Help! Need Website Recommendations For Removal

CaliKat — Sun, 07 Sep 2014 14:51:10 GMT

I was googling for a site that streamed live east coast feeds of television shows. One of the places I clicked gave my laptop a virus.

I did a system restore hoping it would eliminate the virus, but no luck.

I checked Norton.com. They have a virus removal program for $19.99 a month, plus a one-time set up fee of $69.99. It gives you unlimited virus removal, but it doesn't say for how long you have to stay in the program. Then in another area it says Spyware and Virus Removal Service for $99.99, which is a one-time service. I can't find a phone number, or online help to answer any of my questions. I'm also afraid to click on some things, because the virus re-directs me to other places.

Dell.com will also remove viruses for a fee.

I don't know any other legitimate sites to call for an estimate.

Can anyone recommend a website that does virus removal "remotely"? I'd prefer to not have to take it any place.

Thank You

Re: Virus Removal - Please Help! Need Website Recommendations For Removal

rudy — Sun, 07 Sep 2014 14:54:12 GMT

Norton is the best of the best; we pay an annual fee.

Re: Virus Removal - Please Help! Need Website Recommendations For Removal

Mustang Shar — Sun, 07 Sep 2014 14:56:43 GMT

Avast is free download. Get some malware stuff too, malwarebytes. Run every week.

Re: Virus Removal - Please Help! Need Website Recommendations For Removal

deb5555 — Sun, 07 Sep 2014 14:58:41 GMT

malwarebytes anti malware is great!

Re: Virus Removal - Please Help! Need Website Recommendations For Removal

apple1964 — Sun, 07 Sep 2014 15:02:06 GMT

Another vote for Norton... and Microsoft essentials.

Re: Virus Removal - Please Help! Need Website Recommendations For Removal

CaliKat — Sun, 07 Sep 2014 15:23:16 GMT

Thank you all for your suggestions, they are appreciated.

I have malwarebytes. It's been fine for quite awhile, but it didn't prevent me from getting this virus.

I was thinking I would purchase the Norton 360 for protection, but I first need to get the virus removed.

Do either of you Norton users have a customer service phone number for them?

Re: Virus Removal - Please Help! Need Website Recommendations For Removal

GCR18 — Sun, 07 Sep 2014 15:26:48 GMT

With my last computer, I went to office max and bought a disc there. It was around $100 and it was guaranteed to work or your money back. It didn't work on my computer, so back it went. I took it to best buy and the geek squad fixed it fit for around the same price.

Re: Virus Removal - Please Help! Need Website Recommendations For Removal

rudy — Sun, 07 Sep 2014 15:52:01 GMT

On 9/7/2014 CaliKat said:
Thank you all for your suggestions, they are appreciated.

I have malwarebytes. It's been fine for quite awhile, but it didn't prevent me from getting this virus.

I was thinking I would purchase the Norton 360 for protection, but I first need to get the virus removed.

Do either of you Norton users have a customer service phone number for them?

We have Norton 360. Looks like on their site, under Support, you have to fill in a form to obtain a phone number to call an agent.

Re: Virus Removal - Please Help! Need Website Recommendations For Removal

Caffeina — Sun, 07 Sep 2014 16:27:23 GMT

On 9/7/2014 CaliKat said:
Thank you all for your suggestions, they are appreciated.

I have malwarebytes. It's been fine for quite awhile, but it didn't prevent me from getting this virus.

I was thinking I would purchase the Norton 360 for protection, but I first need to get the virus removed.

Do either of you Norton users have a customer service phone number for them?

If you have the free Malwarebytes, it doesn't prevent viruses. Try running it, but make sure it's updated first.

Re: Virus Removal - Please Help! Need Website Recommendations For Removal

Nuttmeg — Sun, 07 Sep 2014 16:32:13 GMT

On 9/7/2014 CaliKat said:
Thank you all for your suggestions, they are appreciated.

I have malwarebytes. It's been fine for quite awhile, but it didn't prevent me from getting this virus.

I was thinking I would purchase the Norton 360 for protection, but I first need to get the virus removed.

Do either of you Norton users have a customer service phone number for them?

I was googling for a site that streamed live east coast feeds of television shows. One of the places I clicked gave my laptop a virus.

I have a feeling you have some malware. Try using Hitman Pro , Malwarebytes, and Superantispyware . If you are still having a problem, find a local tech in your area.

I am using free Avast and Hitman pro. I think you should be fine with real time Malwarebytes and Avast.

Re: Virus Removal - Please Help! Need Website Recommendations For Removal

glb613 — Sun, 07 Sep 2014 16:43:09 GMT

Why not update and run the security software you have installed on your computer? What's the point of having security software if you need to pay extra for virus removal? Something doesn't make sense to me.

Re: Virus Removal - Please Help! Need Website Recommendations For Removal

CaliKat — Sun, 07 Sep 2014 16:56:16 GMT

Thanks for all your comments and tips, I'll give some of them a try.

Rudy, Thanks for telling me about the form I have to fill out to get a phone number for Norton.

glb613, I ran the software I have, but it didn't eliminate the problem. This is a stubborn little devil.

Re: Virus Removal - Please Help! Need Website Recommendations For Removal

glb613 — Sun, 07 Sep 2014 17:05:40 GMT

If you posted what it is, we can probably find the solution for you. without the name of the malware, it's going to be just general information.

Re: Virus Removal - Please Help! Need Website Recommendations For Removal

Another new name Sue — Sun, 07 Sep 2014 17:07:42 GMT

You can go to landzdown where people will help you and lead you through the steps to clear your computer. I've gotten help 2-3 times. There is nothing to fear there. It's a legitimate site, you do have to register though. They do not send you emails or share your information.