topic Re: tracfone customer service OY in Electronics

tracfone customer service OY

151949 — Tue, 02 Sep 2014 20:04:14 GMT

I want to buy some data time only - no airtime - which is supposed to be an option if you have an android tracfone. However, they keep insisting I give them my airtime card PIN # which, of course, I don't have because I have not purchased an airtime card. the online system just won't let me move to checkout without that PIN. So - i decide to try to just do it over the phone.Well, that went fairly smoothly - except - they are supposed to triple any time I purchase and they did not - they simply added the 300 I purchased without tripling it so now I am again awaiting a call back from them. This is such typical tracfone service - and it is mega aggravating. between the time I was oi the internet and the time now I have been dealing with this for over 2 hours and I am still not done.

Re: tracfone customer service OY

151949 — Tue, 02 Sep 2014 20:47:50 GMT

Wow, my reply did not post - anyway it took many calls and 2 1/2 hours but I was finally able to do this transaction.

Re: tracfone customer service OY

hckynut — Tue, 02 Sep 2014 21:10:32 GMT

Been with TracFone for at least 9 years now and while I have run into a representative that left a bit to be desired! Most of my communications with them have been efficient and done correctly and was done in a matter of minutes to my satisfaction.

There are questionable representatives in every service industry job, but I am of the opinion they are in a small minority, more specifically with Tracfone.

Re: tracfone customer service OY

HappyAndIKnowIt From NY — Tue, 02 Sep 2014 22:12:27 GMT

I signed up with them via QVC a year ago this month. According to their map, I should have excellent reception in my area. Wrong. I cannot dial out from within my home. If I stand in the back or front yard I have to walk until I finally connect a call. People call this phone and never get through.

It's a good thing this phone was to be used for emergencies only. I received 1500 minutes for the year. I have about 1339 minutes left. This service was useless. I am done with them.

Re: tracfone customer service OY

Nuttmeg — Tue, 02 Sep 2014 22:40:31 GMT

On 9/2/2014 HappyAndIKnowIt From NY said:
I signed up with them via QVC a year ago this month. According to their map, I should have excellent reception in my area. Wrong. I cannot dial out from within my home. If I stand in the back or front yard I have to walk until I finally connect a call. People call this phone and never get through.

It's a good thing this phone was to be used for emergencies only. I received 1500 minutes for the year. I have about 1339 minutes left. This service was useless. I am done with them.

I do hope you can go back to your previous wireless company.

Re: tracfone customer service OY

151949 — Tue, 02 Sep 2014 23:02:58 GMT

On 9/2/2014 nutmeg3 said:
On 9/2/2014 HappyAndIKnowIt From NY said:
I signed up with them via QVC a year ago this month. According to their map, I should have excellent reception in my area. Wrong. I cannot dial out from within my home. If I stand in the back or front yard I have to walk until I finally connect a call. People call this phone and never get through.

It's a good thing this phone was to be used for emergencies only. I received 1500 minutes for the year. I have about 1339 minutes left. This service was useless. I am done with them.

I do hope you can go back to your previous wireless company.

I have been with tracfone for years and years now - but this is my first attempt to add data time as it is my first smartphone. If i needed to add min and days I know I need to go buy an airtime card. But this was new to me - apparently , it is also new to them.

the reason I needed to buy data time was because on saturday, while I was sitting in my house - where there is wifi - and not even using my phone 500 min of data disappeared. I called CS and they said they would restore those min but it never happened and try as I may I could not get them to fix it.So I was frustrated going into this .

Re: tracfone customer service OY

betteb — Tue, 02 Sep 2014 23:33:07 GMT

On 9/2/2014 happy housewife said:
On 9/2/2014 nutmeg3 said:
On 9/2/2014 HappyAndIKnowIt From NY said:
I signed up with them via QVC a year ago this month. According to their map, I should have excellent reception in my area. Wrong. I cannot dial out from within my home. If I stand in the back or front yard I have to walk until I finally connect a call. People call this phone and never get through.

It's a good thing this phone was to be used for emergencies only. I received 1500 minutes for the year. I have about 1339 minutes left. This service was useless. I am done with them.

I do hope you can go back to your previous wireless company.

I have been with tracfone for years and years now - but this is my first attempt to add data time as it is my first smartphone. If i needed to add min and days I know I need to go buy an airtime card. But this was new to me - apparently , it is also new to them.

the reason I needed to buy data time was because on saturday, while I was sitting in my house - where there is wifi - and not even using my phone 500 min of data disappeared. I called CS and they said they would restore those min but it never happened and try as I may I could not get them to fix it.So I was frustrated going into this .

HH Turn the WiFi off in your phone settings when you are not using it, so it does not automatically connect.

Re: tracfone customer service OY

151949 — Tue, 02 Sep 2014 23:39:46 GMT

On 9/2/2014 betteb said:
On 9/2/2014 happy housewife said:
On 9/2/2014 nutmeg3 said:
On 9/2/2014 HappyAndIKnowIt From NY said:
I signed up with them via QVC a year ago this month. According to their map, I should have excellent reception in my area. Wrong. I cannot dial out from within my home. If I stand in the back or front yard I have to walk until I finally connect a call. People call this phone and never get through.

It's a good thing this phone was to be used for emergencies only. I received 1500 minutes for the year. I have about 1339 minutes left. This service was useless. I am done with them.

I do hope you can go back to your previous wireless company.

I have been with tracfone for years and years now - but this is my first attempt to add data time as it is my first smartphone. If i needed to add min and days I know I need to go buy an airtime card. But this was new to me - apparently , it is also new to them.

the reason I needed to buy data time was because on saturday, while I was sitting in my house - where there is wifi - and not even using my phone 500 min of data disappeared. I called CS and they said they would restore those min but it never happened and try as I may I could not get them to fix it.So I was frustrated going into this .

HH Turn the WiFi off in your phone settings when you are not using it, so it does not automatically connect.

No No No - when it is on wifi supposedly the internet connection is NOT supposed to use up data time. That is why they were supposed to give me back the 500 min. obviously, none of what was supposed to happen did.

Re: tracfone customer service OY

HappyAndIKnowIt From NY — Tue, 02 Sep 2014 23:46:24 GMT

On 9/2/2014 nutmeg3 said:
On 9/2/2014 HappyAndIKnowIt From NY said:
I signed up with them via QVC a year ago this month. According to their map, I should have excellent reception in my area. Wrong. I cannot dial out from within my home. If I stand in the back or front yard I have to walk until I finally connect a call. People call this phone and never get through.

It's a good thing this phone was to be used for emergencies only. I received 1500 minutes for the year. I have about 1339 minutes left. This service was useless. I am done with them.

I do hope you can go back to your previous wireless company.

Re: tracfone customer service OY

dobiesrule — Wed, 03 Sep 2014 02:28:56 GMT

I don't like to call CS because it can be difficult understanding the rep. However, I really like having a Tracfone and you just can't beat the price. I recently called Europe twice and the call went through with no problems and the voice quality was excellent. That is a sweet deal.

Re: tracfone customer service OY

151949 — Wed, 03 Sep 2014 04:10:23 GMT

Fortunately, the reps , at least, spoke english fairly well. However, they did not seem to be very adept at doing their jobs. All I was wanting to do was buy the product they are selling. It seems they would be trained to do that in a flash.

I love my tracfone too as long as I don't need to call customer service. I've never had a good experience with them.

Re: tracfone customer service OY

Stargazer77 — Thu, 04 Sep 2014 01:25:05 GMT

I've had good luck with live chat. I'd rather do that than call.

Re: tracfone customer service OY

kittykendra — Thu, 04 Sep 2014 02:52:39 GMT

I don't think the data only cards triple.

Re: tracfone customer service OY

151949 — Thu, 04 Sep 2014 03:37:24 GMT

On 9/3/2014 kittykendra said:
I don't think the data only cards triple.

Oh yes they do - when I called back after it was not tripled to find out why the rep said that absolutely it should be triple - that all the android phones triple everything. She was excellent and did fix the issue within about 30 min which was the best service I had all day long.

Re: tracfone customer service OY

151949 — Thu, 04 Sep 2014 03:40:59 GMT

On 9/3/2014 Stargazer77 said:
I've had good luck with live chat. I'd rather do that than call.

That is where I started out when i lost the 500min. They said they would restore the min I lost but did not do it. I went back there again to find out why and they said they could not do it and I had to call the CS #. CS never got me back those 500 min but I was able to buy 900 for $10 so I am leaving it at that.

Re: tracfone customer service OY

kittykendra — Thu, 04 Sep 2014 06:15:01 GMT

On 9/3/2014 happy housewife said:
On 9/3/2014 kittykendra said:
I don't think the data only cards triple.

Oh yes they do - when I called back after it was not tripled to find out why the rep said that absolutely it should be triple - that all the android phones triple everything. She was excellent and did fix the issue within about 30 min which was the best service I had all day long.

Wow, that's great because the service guides I've seen say they don't. I'm expecting my first talk/text/data phone to be delivered next week and I can envision needing to only add data at some point.

Re: tracfone customer service OY

Ainhisg — Thu, 04 Sep 2014 13:16:44 GMT

On 9/3/2014 happy housewife said:
On 9/3/2014 kittykendra said:
I don't think the data only cards triple.

Oh yes they do - when I called back after it was not tripled to find out why the rep said that absolutely it should be triple - that all the android phones triple everything. She was excellent and did fix the issue within about 30 min which was the best service I had all day long.

Happy Housewife, what phone number are you using to call TF? And if you get an automated system, what option are you choosing to speak to a live person? My TF is scheduled for delivery on Saturday, but I will not activate it until Monday as I am waiting for my Straight Talk monthly plan to be a little closer to running out. TIA!

Re: tracfone customer service OY

Ainhisg — Thu, 04 Sep 2014 13:24:59 GMT

BTW...here is a link (if the Q's linking system will let me do so) to the TF Android info page, and it does state that data cards do not triple.

"Please note that these cards are only available for TracFone Android™ and DO NOT triple or add service days."

http://tracfoneandroids.com/

Re: tracfone customer service OY

151949 — Thu, 04 Sep 2014 13:25:29 GMT

On 9/4/2014 Tgbtg said:
On 9/3/2014 happy housewife said:
On 9/3/2014 kittykendra said:
I don't think the data only cards triple.

Oh yes they do - when I called back after it was not tripled to find out why the rep said that absolutely it should be triple - that all the android phones triple everything. She was excellent and did fix the issue within about 30 min which was the best service I had all day long.

Happy Housewife, what phone number are you using to call TF? And if you get an automated system, what option are you choosing to speak to a live person? My TF is scheduled for delivery on Saturday, but I will not activate it until Monday as I am waiting for my Straight Talk monthly plan to be a little closer to running out. TIA!

If you go to tracfone's facebook page they have a way there for you to chat with a service tech. if they can't resolve it there they give you a 800 number to call and a PIN # to use on that call for it to be resolved over the phone.

Re: tracfone customer service OY

Ainhisg — Thu, 04 Sep 2014 13:30:18 GMT

On 9/4/2014 happy housewife said:
On 9/4/2014 Tgbtg said:
On 9/3/2014 happy housewife said:
On 9/3/2014 kittykendra said:
I don't think the data only cards triple.

Oh yes they do - when I called back after it was not tripled to find out why the rep said that absolutely it should be triple - that all the android phones triple everything. She was excellent and did fix the issue within about 30 min which was the best service I had all day long.

Happy Housewife, what phone number are you using to call TF? And if you get an automated system, what option are you choosing to speak to a live person? My TF is scheduled for delivery on Saturday, but I will not activate it until Monday as I am waiting for my Straight Talk monthly plan to be a little closer to running out. TIA!

If you go to tracfone's facebook page they have a way there for you to chat with a service tech. if they can't resolve it there they give you a 800 number to call and a PIN # to use on that call for it to be resolved over the phone.

Okay...thank you! I have several TF numbers I've got "saved"...lol...and wondered which one you had used. I had trouble activating my husband's TF a couple of years ago on the website and had to call and also experienced the same thing when I activated my latest Straight Talk phone, so I am calling to activate this time, since I've had to call the last two times anyway. Was just wondering if there is a number that connects to a live person who knows what they're doing. lol Thanks for all of you help!