https://community.qvc.com/t5/Electronics/Customer-service-Dell-vs-HP/m-p/6220#M156 <P>I've been hearing some negative things about Dell's customer service. The one thing that stands out is a claim someone made on another forum (not QVC) that Dell will scr*w you over if you bought your Dell from a vendor other than Dell themselves. For instance, if you need a laptop replaced while it's still under warranty, Dell will do everything possible not to replace it and will instead keep attempting to repair it until the warranty runs out.</P> <P>What has everyone's experience been here with Dell's customer service? Is it really as bad as I've heard? Is HP's customer service any better? Please share. Thanks! <IMG src="https://community.qvc.com/DesktopModules/ExactTarget/Controls/TextEditor/jscripts/tiny_mce/plugins/emotions/img/biggrin.gif" alt="{#emotions_dlg.biggrin}" /></P> Tue, 21 Dec 2010 00:05:00 GMT elycelynne 2010-12-21T00:05:00Z https://community.qvc.com/t5/Electronics/Customer-service-Dell-vs-HP/m-p/6220#M156 <P>I've been hearing some negative things about Dell's customer service. The one thing that stands out is a claim someone made on another forum (not QVC) that Dell will scr*w you over if you bought your Dell from a vendor other than Dell themselves. For instance, if you need a laptop replaced while it's still under warranty, Dell will do everything possible not to replace it and will instead keep attempting to repair it until the warranty runs out.</P> <P>What has everyone's experience been here with Dell's customer service? Is it really as bad as I've heard? Is HP's customer service any better? Please share. Thanks! <IMG src="https://community.qvc.com/DesktopModules/ExactTarget/Controls/TextEditor/jscripts/tiny_mce/plugins/emotions/img/biggrin.gif" alt="{#emotions_dlg.biggrin}" /></P> Tue, 21 Dec 2010 00:05:00 GMT https://community.qvc.com/t5/Electronics/Customer-service-Dell-vs-HP/m-p/6220#M156 elycelynne 2010-12-21T00:05:00Z