topic Re: QVC Videos in Electronics

QVC Videos

MaggieToo — Tue, 19 Aug 2014 13:10:52 GMT

For the longest time, I couldn't view them. Then a couple of months ago, I could without any problems. Now, I can't AGAIN. I don't understand this!!! Why can't I see the videos? The Adobe box is in the middle and when I click on either of the selections, nothing happens.

Re: QVC Videos

dooBdoo — Tue, 19 Aug 2014 17:05:21 GMT

Hi, MaggieToo! Sorry you're having problems. I know it's frustrating.

I just tried on my iMac and my iPad, and the videos look ok.

Did you try more than one browser? Is all your software up-to-date?

(Here's my software info: OS X (Mavericks): v. 10.9.4
Safari: v. 7.0.6
Firefox: v. 31.0
Chrome: v. 36.0.1985.143
Adobe Flash: v. 14.0.0.146
iPad: iOS v. 7.1.2
iPhone: iOS v. 7.1.2)

(If everything's current, try deleting cookies and cache, then quit the browser and relaunch.)

Re: QVC Videos

ChynnaBlue — Tue, 19 Aug 2014 18:01:59 GMT

We need more information about what you're using to view it. Tell us what kind of Computer, Operating System and browser you're using and we might be more helpful.

When that happened to me, it was a Chrome issue and I had to adjust my Flash settings.

Re: QVC Videos

Mz iMac — Tue, 19 Aug 2014 18:18:04 GMT

On 8/19/2014 MaggieToo said:
The Adobe box is in the middle and when I click on either of the selections, nothing happens.

Until you provide us w/your system info, update Adobe Flash Player and restart your computer in the meantime. This may be all you have to do.

Re: QVC Videos

Black Cat Back — Tue, 19 Aug 2014 18:39:11 GMT

When using my old XP I couldn't view them either. Now with my new computer, all is fine. I suggest as the other replies... check your Adobe Flash, restart and check to make sure to check any settings to make sure you don't have any blocks, etc.

Re: QVC Videos

dooBdoo — Tue, 19 Aug 2014 18:51:07 GMT

We've all said essentially the same thing.

This sort of problem usually requires the same basic trouble-shooting steps, and it normally turns out to be outdated software or the need to delete cookies, cache, and relaunch the browser.

This website, in particular, has a hard time working properly no matter what we do, though.

Re: QVC Videos

MaggieToo — Tue, 19 Aug 2014 18:58:43 GMT

I've deleted all the cookies, caches and history.

I am running an older version of Safari. 10.6.8 (Snow Leopard)

My Adobe flash is 13.00.214 which was installed last May.

I do have Chrome installed. 36.0.1985.143, and Firefox 31.0

I am just used to using Safari.....

The problem with the videos just happened this past week.

Re: QVC Videos

dooBdoo — Tue, 19 Aug 2014 19:02:50 GMT

On 8/19/2014 MaggieToo said:
I've deleted all the cookies, caches and history.

I am running an older version of Safari. 10.6.8 (Snow Leopard)

My Adobe flash is 13.00.214 which was installed last May.

I do have Chrome installed. 36.0.1985.143, and Firefox 31.0

I am just used to using Safari.....

The problem with the videos just happened this past week.

Hi, MaggieToo! Unfortunately, at some point any website will stop offering compatibility with older software.

I believe Snow Leopard was last updated over 3 years ago, and using the older version of Safari will be a problem.

An outdated version of Adobe Flash is a problem with any videos. Try updating it to see if that helps.

Re: QVC Videos

MaggieToo — Tue, 19 Aug 2014 19:26:00 GMT

On 8/19/2014 dooBdoo said:
On 8/19/2014 MaggieToo said:
I've deleted all the cookies, caches and history.

I am running an older version of Safari. 10.6.8 (Snow Leopard)

My Adobe flash is 13.00.214 which was installed last May.

I do have Chrome installed. 36.0.1985.143, and Firefox 31.0

I am just used to using Safari.....

The problem with the videos just happened this past week.

Hi, MaggieToo! Unfortunately, at some point any website will stop offering compatibility with older software.

I believe Snow Leopard was last updated over 3 years ago, and using the older version of Safari will be a problem.

An outdated version of Adobe Flash is a problem with any videos. Try updating it to see if that helps.

"An outdated version of Adobe Flash is a problem with any videos. Try updating it to see if that helps."

I'll try this first. Thanks.

Re: QVC Videos

dooBdoo — Tue, 19 Aug 2014 19:29:53 GMT

On 8/19/2014 MaggieToo said:
On 8/19/2014 dooBdoo said:
On 8/19/2014 MaggieToo said:
I've deleted all the cookies, caches and history.

I am running an older version of Safari. 10.6.8 (Snow Leopard)

My Adobe flash is 13.00.214 which was installed last May.

I do have Chrome installed. 36.0.1985.143, and Firefox 31.0

I am just used to using Safari.....

The problem with the videos just happened this past week.

Hi, MaggieToo! Unfortunately, at some point any website will stop offering compatibility with older software.

I believe Snow Leopard was last updated over 3 years ago, and using the older version of Safari will be a problem.

An outdated version of Adobe Flash is a problem with any videos. Try updating it to see if that helps.

"An outdated version of Adobe Flash is a problem with any videos. Try updating it to see if that helps."

I'll try this first. Thanks.

Cool! I hope it does the trick for you, MaggieToo! Keeping my fingers crossed.

Re: QVC Videos

Mz iMac — Tue, 19 Aug 2014 19:46:52 GMT

On 8/19/2014 MaggieToo said:On 8/19/2014

I'll try this first. Thanks.

After you install the flash player, you must repair permissions prior to restarting your computer.

Go to Applications>Utilities>Disk Utility and select your volume and then select Repair Permissions.

Same directions are also in the OS Mac Help Menu.

Re: QVC Videos

dooBdoo — Tue, 19 Aug 2014 20:05:06 GMT

On 8/19/2014 Mz iMac said:
On 8/19/2014 MaggieToo said:On 8/19/2014

I'll try this first. Thanks.

After you install the flash player, you must repair permissions prior to restarting your computer.

Go to Applications>Utilities>Disk Utility and select your volume and then select Repair Permissions.

Same directions are also in the OS Mac Help Menu.

It's not necessary to repair permissions or restart the computer. It won't hurt anything, but it's an unnecessary step.