topic Re: Tracfone from TSV last year in Electronics

Tracfone from TSV last year

mercedes2 — Fri, 01 Aug 2014 21:20:30 GMT

OMGosh, tried three times today to get my triple minutes added to the tracfone. What a hassle. I finally did get them after over an hour on the phone. Others out there just be aware.

Re: Tracfone from TSV last year

Iambeezer — Fri, 01 Aug 2014 21:48:20 GMT

Re: Tracfone from TSV last year

hckynut — Sat, 02 Aug 2014 03:11:38 GMT

I've had them for years and even though my Samsung Centura was the first phone that TracFone did that was with "Text/Data and Talk", it only took a few minutes to do what was necessary to transfer everything to my old phone. It took about 15 hours before it was activated, that is what it said anyways, and I didn't spend any of that time on the phone.

I've done this many times and all of the TracFone's I've purchased have been from hsn, so they made it very easy, even for this first "true smart phone" that TracFone offered Text and Data.

Re: Tracfone from TSV last year

BigOrangeKitty — Tue, 12 Aug 2014 23:54:49 GMT

Mercedes, I'm hearing this complaint more and more. Did you buy a minutes card in a store or from Trac Fone? Did you do this over the phone? I'm glad you got it resolved but it sounds like it's a hassle every time someone tries doing it.

Re: Tracfone from TSV last year

WVopr — Wed, 13 Aug 2014 00:36:48 GMT

I've had many Tracfones over the years. I no longer do things over the phone when it comes to Tracfone. Have had communication issues in the past over the phone. I rarely even try and go online and add minutes or to activate them myself. The best place, I think, for support is on Tracfone's Facebook page. I click support and then "live chat". With QVC's TSV LG 306G phone the live chat person transferred my 4700+ minutes without any issues and then activated my new phone. Now, it did take almost 10 hours for it to activate but they say it can take anywhere from a couple of minutes to 48 hours. Even if I just have a question to ask regarding your Tracfone definitely try their live chat support.

Re: Tracfone from TSV last year

BichonEmma — Wed, 13 Aug 2014 00:54:33 GMT

I didn't add the minutes to another phone just the one that came with the last TSV and it went fine no problems at you. The directions are very clear

Re: Tracfone from TSV last year

BigOrangeKitty — Wed, 13 Aug 2014 01:05:00 GMT

WV, thank you muchly for that info. I just spoke to a rep on live chat and he said I could use the minutes card with the new phone for my phone from last year. I will go back to that live chat and see if I can do that. I've heard so many horror stories from people who have spent hours on the phone trying to add minutes, etc. Thanks again!

Re: Tracfone from TSV last year

WVopr — Wed, 13 Aug 2014 01:47:33 GMT

BigOKitty, I'll send you the bill for that aggravation saving tip.

Re: Tracfone from TSV last year

betteb — Wed, 13 Aug 2014 01:50:59 GMT

I've done it several times, online, in a matter of minutes. That's the key, don't call, do it online. Activation in less than 30 minutes.

Re: Tracfone from TSV last year

BigOrangeKitty — Wed, 13 Aug 2014 02:49:07 GMT

Re: Tracfone from TSV last year

151949 — Wed, 13 Aug 2014 03:32:30 GMT

My first tracfone had double min and I had a heck of a time getting them.Since then I have always bought a new phone each year so I didn't renew since when I buy a phone I always buy a year of min and service. Next July I will be buying for my smartphone.

Re: Tracfone from TSV last year

straykatz — Wed, 13 Aug 2014 22:21:33 GMT

I bought the centura last year when it was the TSV and it was a nightmare getting minutes transferred and the phone working....even voice mail was a nightmare to set up....I was told that since it was their 1st time doing this type of phone plan that many of their reps were not trained nor prepared to handle the calls related to it....I was so angry and frustrated with the whole experience....and now that I have the phone working it's not all I tohught it would be...I haven't even downloaded an app to it yet...so I went through all that frustration switching out my phone to this one for services/features I do not use and probably never will.....I'm thinking to go back to a regular phone next time around and pray transferring my minutes from this phone won't be a hassle like it was getting the minutes onto it in the 1st place.

Re: Tracfone from TSV last year

robomo — Wed, 13 Aug 2014 23:07:29 GMT

I've never had a problem with any of the Tracfones I've had. It's always instant when I do it on line. I would never call them again because most of them don't speak English and it's hard to communicate about a technical issue when you can't understand the tech. I've been happy with every other method of communicating with them though.