topic Re: NEW MATTRESS @The Dump Store in Home

NEW MATTRESS @The Dump Store

Mustang Shar — Sat, 11 Feb 2017 13:00:01 GMT

There are some new furniture stores popping up called The Dump.

They are only open on the weekends and have low prices. I have been to our store a few times, just looking. They other week, they were advertising GREAT pricing on their beds, handmade by a high end manufacturer....

ok , yes I picked one out. I have NEVER had a new mattress shimmy side to side! I'm claiming it's defective. But....I look back on the 3 page receipt, much of which in small print..no refunds, no exchanges, no returns PERIOD! My sales rep didn't mention it, I would NEVER have purchased a mattress from such a store. It's in my guest room, stuck for a while.

i just was ignorant, not thinking this happens at a furniture store let alone with a mattress. I tried emailing, I tried a Customer Service. I don't even think it feels like the one in the store, but has the correct numbers on the tag.

I just want to put a warning out there. If you're going to shop there, please check the Yelp reviews and be informed. Be smart, clearly I wasn't.

Re: NEW MATTRESS @The Dump Store

Bhvbum — Sat, 11 Feb 2017 13:09:14 GMT

The Dump stores have been around for years, almost 15 years in our area. You can find some really good bargains.

The BIG problem these days are mattresses that are just one-sided. The mattress manufacturers came up with the idea that they could convince their customers they were saving them time not having to turn their mattresses, while cutting their OWN cost by about one half. ( they eliminated one whole mattress side which includes all the labor and materials.). But of course the mattress price was not reduce by half, and it wears out twice as fast since you can't turn it.

Re: NEW MATTRESS @The Dump Store

dex — Sat, 11 Feb 2017 13:23:46 GMT

@Mustang Shar Go into the store and ask for the manager and be loud about your concerns.Maybe they won't like you scaring the other customers and be willing to do something to make you satisfied.maybe they do play a game of bait and switch so try to research it online and see what others are saying .We have news stories like that in our area so see if you can get someone interested in your story...usually whoever is reported on resolves the issue right away.

Re: NEW MATTRESS @The Dump Store

pommom — Tue, 14 Feb 2017 01:36:40 GMT

@Mustang Shar

Thanks so much for posting your experience. I've been considering buying a new mattress at The Dump. I will admit I've heard a few comments by friends who have purchased there. One friend of mine bought a beautiful 10 ft. studded white leather couch and paid for delivery. When it arrived it had a deep scratch on the bottom end. The drivers just shrugged their shoulders. It was securely wrapped when delivered. My friend didn't have any luck replacing or recovering any money for it either.

My cousin bought a dining room set. One of the legs on a chair was scraped. Same thing - no luck when she called to speak to the department manager.

I think I'll stick to Macy's annual mattress sale. Another friend of mine bought her mattress set there and loves it. (I think I've missed that window of time this year.)

Re: NEW MATTRESS @The Dump Store

conlt — Sat, 11 Feb 2017 14:00:39 GMT

I think the name of the store says it all. I am sorry you got a bad deal. I would never buy a cut rate mattress though. Sleeping is to important to me.

Re: NEW MATTRESS @The Dump Store

CelticCrafter — Sat, 11 Feb 2017 14:14:09 GMT

From what I'm reading here, it sounds like they are buying seconds or "scratch & dent".

Re: NEW MATTRESS @The Dump Store

riley1 — Sat, 11 Feb 2017 14:18:51 GMT

I've never heard of this store, but I agree it does sound like seconds. My question is this and I have no idea at all, but, isn't returning a mattress once its sold and shipped against health codes?

Re: NEW MATTRESS @The Dump Store

dex — Sat, 11 Feb 2017 14:24:05 GMT

@riley1 A lot of places give you a number of nights to try but you must purchase the special waterproof protector from them.

Re: NEW MATTRESS @The Dump Store

CelticCrafter — Sat, 11 Feb 2017 15:21:28 GMT

@dex wrote:
A lot of places give you a number of nights to try but you must purchase the special waterproof protector from them.

It also used to be, I don't know if it's true anymore or allowable, that if they were going to resell them they had to remove the original tag and replace it with a different colored tag that stated it was used or refurbished.

I would never buy a mattress from any store that lets you try them for a certain number of nights.

Re: NEW MATTRESS @The Dump Store

IamMrsG — Sat, 11 Feb 2017 15:28:40 GMT

@conlt wrote:
I think the name of the store says it all. I am sorry you got a bad deal. I would never buy a cut rate mattress though. Sleeping is to important to me.

When people tell you who they are, believe them.

Re: NEW MATTRESS @The Dump Store

lolakimono — Sat, 11 Feb 2017 15:35:49 GMT

@Mustang Shar

https://www.bbb.org/chicago/business-reviews/furniture-retail/the-dump-in-lombard-il-88603762

Re: NEW MATTRESS @The Dump Store

bonnie f — Sat, 11 Feb 2017 16:15:59 GMT

when i moved int my apt. i got 2 real nice dressers from them for cheap.. delivery was 80.00 though.. expensive... but the dressers were worth it.. i wouldnt buy a mattress from them though.. i went with my aunt to raymore & flanigan and they have nice ones, and if you hit it when there's a sale, they have good deals...

Re: NEW MATTRESS @The Dump Store

NickNack — Sat, 11 Feb 2017 16:34:30 GMT

@CelticCrafter wrote:
@dex wrote:
A lot of places give you a number of nights to try but you must purchase the special waterproof protector from them.
It also used to be, I don't know if it's true anymore or allowable, that if they were going to resell them they had to remove the original tag and replace it with a different colored tag that stated it was used or refurbished.

I would never buy a mattress from any store that lets you try them for a certain number of nights.

@CelticCrafter I bought a new Serta mattress last year, and every store I went to let you try the mattress for at least 30 days. I don't think they resell the used mattresses though. If they did they would have to state it up front, and no store I went in had used mattresses for sale. I shopped around quite a bit before I bought the mattress.

Re: NEW MATTRESS @The Dump Store

FastDogWalker2 — Sat, 11 Feb 2017 16:36:22 GMT

We have this store in our city and we avoid it just for the reason you explained. I have never hear of anyone having a good experience - only problems. So sorry to hear you are stuck with a lemon.

Re: NEW MATTRESS @The Dump Store

Mominohio — Sat, 11 Feb 2017 16:51:50 GMT

Thanks OP for posting as I've never heard of this place before, and I will avoid it.

I think some people are on a constant search for a 'bargain' and it is never a bargain when there are problems with the purchase that the retailer won't resolve.

I have chosen to go to higher end furniture stores, that have great service (knowledgeable sales staff, great delivery people and for free) and warranty as well as service departments for when things go wrong. I pay more up front, but have never been disappointed in the quality or the service after the sale.

Re: NEW MATTRESS @The Dump Store

Bri21 — Sat, 11 Feb 2017 17:09:06 GMT

@lolakimono wrote:
@Mustang Shar

https://www.bbb.org/chicago/business-reviews/furniture-retail/the-dump-in-lombard-il-88603762

This store is about 15 minutes from our house. When they first opened, we were excited to go and see what they had.

We barely made one pass and couldn't wait to get out of there.

It certainly lives up to its name.

Re: NEW MATTRESS @The Dump Store

JeanLouiseFinch — Sat, 11 Feb 2017 19:14:16 GMT

I've seen tv ads for the one in Chicago, but have no reason to go there. Sorry about your experience @Mustang Shar and thanks for alerting everyone. We are delighted with the mattress we bought from Wayfair. Never in a million years did I think I'd ever order something so important online without laying it first, but we did and it turned out to be a great find for us. For under $500, for a king, it's better than the over $2000 mattress & boxspring we had prior.

Re: NEW MATTRESS @The Dump Store

Catty2 — Sat, 11 Feb 2017 20:54:30 GMT

There has been A Dump in my area for many years, but I've never been there. Their commercials show some very nice looking items.

Re: NEW MATTRESS @The Dump Store

Kachina624 — Sat, 11 Feb 2017 22:56:40 GMT

@Mustang Shar I had a foam topper that moved around on the bed and came up with this solution which solved the problem. I got one of the white carpet-to-carpet felt-like rug pads which seem to be available everywhere. They are slightly sticky but nothing transfers to whatever they're on, and they're reposition able. Put one between the mattress and springs and I bet you'll see no more movement.

Re: NEW MATTRESS @The Dump Store

Winkk — Sun, 12 Feb 2017 01:18:06 GMT

I have been to The Dump and that's exactly what it is. I would never buy a mattress from them. I don't know how they stay in business.