https://community.qvc.com/t5/Home/Help-Trouble-with-Santa-s-Best-artificial-tree/m-p/380039#M8256 I just received my tree today. It's beautiful, easy set up, and I couldn't be happier. As I'm sitting here using the remote to change the colors, it worked flawlessly over and over. I accidentally hi the button on the remote when I had it in Steady white mode. The tree turned off. After that I cannot get it to go to multi color or changing colors. I also didn't get the storage bag either. Didn't they come with it when they were on TSV in September? That's when I ordered it. I need help! Wed, 13 Nov 2013 07:12:35 GMT Kjobatt9 2013-11-13T07:12:35Z https://community.qvc.com/t5/Home/Help-Trouble-with-Santa-s-Best-artificial-tree/m-p/380039#M8256 I just received my tree today. It's beautiful, easy set up, and I couldn't be happier. As I'm sitting here using the remote to change the colors, it worked flawlessly over and over. I accidentally hi the button on the remote when I had it in Steady white mode. The tree turned off. After that I cannot get it to go to multi color or changing colors. I also didn't get the storage bag either. Didn't they come with it when they were on TSV in September? That's when I ordered it. I need help! Wed, 13 Nov 2013 07:12:35 GMT https://community.qvc.com/t5/Home/Help-Trouble-with-Santa-s-Best-artificial-tree/m-p/380039#M8256 Kjobatt9 2013-11-13T07:12:35Z