topic Re: As Is Christmas lights in Home

As Is Christmas lights

Shiloh09 — Sun, 27 Sep 2015 01:11:11 GMT

There are a couple of sets of pre-lit---possibly battery operated (having a senior moment) garlands that are "as is". In the world of Christmas lights, do you suppose this means the lights don't work? I think they are by Bethlehem Lights. Any experience with these, as is garlands?

Re: As Is Christmas lights

GCR18 — Sun, 27 Sep 2015 01:23:05 GMT

I wouldn't hesitate buying as is. I mostly buy home decor from the as is section. Once and a while something doesn't work, but you still have the option of returning it as defective.

Re: As Is Christmas lights

Beth-QVC — Sun, 27 Sep 2015 02:27:02 GMT

@Shiloh09

Here is the official explanation of 'As is' items:

As is items may be a customer return, vendor sample, or an on- air display and is not in its originally manufactured condition.It may not be new and it may have been repackaged by QVC. The manufacturer may not honor any original warranty. However, QVC's standard return policy applies (30 days).

Hope that helps!

Beth

Customer Care

Re: As Is Christmas lights

Mominohio — Sun, 27 Sep 2015 02:35:57 GMT

@Beth-QVC wrote:
@Shiloh09

Here is the official explanation of 'As is' items:
As is items may be a customer return, vendor sample, or an on- air display and is not in its originally manufactured condition.It may not be new and it may have been repackaged by QVC. The manufacturer may not honor any original warranty. However, QVC's standard return policy applies (30 days).

Hope that helps!
Beth
Customer Care

Beth

@Beth-QVC

Thanks for posting this, and it is out there in many other places, but in reality, I wish Q would explain to their CS reps and operators that according to this description, we should expect to get an item that is complete (not just 5 pieces of a 7 piece set) it should be unbroken ( not glass or ceramic items that arrive shattered, cracked or crazed), and if it has a function (like lighted, or a toy that moves or has voice etc.) it should work.

I have called to return 'as is' items that were broken or the sets incomplete or not working, and been told that is why it is 'as is', and I should not expect to get my shipping charges refunded if I choose to return.

That is not keeping in line with the policy that you posted here. As is, according to the posted policy is just not new or returned or out of it's regular packaging, but is not defective, broken, or incomplete.

Re: As Is Christmas lights

Beth-QVC — Sun, 27 Sep 2015 02:40:21 GMT

@Mominohio

As is items can be missing items or contain non working pieces ie lights etc. When you return an as is item for those reasons it is defective and the customer should mark it that way. According to our return policy defective items receive a full refund. But it is important to mark the return as defective.

Beth

Customer Care

Re: As Is Christmas lights

Mominohio — Sun, 27 Sep 2015 02:44:17 GMT

@Beth-QVC wrote:
@Mominohio

As is items can be missing items or contain non working pieces ie lights etc. When you return an as is item for those reasons it is defective and the customer should mark it that way. According to our return policy defective items receive a full refund. But it is important to mark the return as defective.

Beth
Customer Care

@Beth-QVC

Thanks Beth, I know this, but I have delt with CS and order operators who don't know this, and don't want to give proper credit for shipping charges. Just suggesting that there is a lack in training in a few cases in this area, and that those that handle training may want to make sure they focus on that/remind reps of that policy.

Re: As Is Christmas lights

Beth-QVC — Sun, 27 Sep 2015 02:46:56 GMT

@Mominohio

I take your point! And as we gear up for our holiday schedule, it is never remiss to remind all our representatives of how this works. Thank you for the reminder and I will certainly be sure to remind our staff of the correct policy.

Beth

Customer Care