topic Re: Dyson return in Home

Dyson return

school girl 9 — Tue, 24 Mar 2015 03:31:18 GMT

I sent back a defective dyson and it is now being shipped back to me. I spent 369.00 and customer service Service could care less. They are quick to take your money but will not make their customers happy. Any thoughts out there? I'm so angry!

Re: Dyson return

NC Bandwagon — Tue, 24 Mar 2015 03:34:47 GMT

Hello, school girl 9 and welcome.

Wow, that's really weird that they did that. Try calling QVC again and telling them what happened. I know, I know, customer service didn't help the first time. Sometimes it helps to call back and explain it to a different person.

Re: Dyson return

Buck-i-Nana — Tue, 24 Mar 2015 03:36:05 GMT

Who did you send it back to, QVC or Dyson?

Two people in my family have had to contact Dyson regarding problems developing in their Dyson's after a couple of years. My dil's Dyson was able to be repaired. Dyson paid shipping costs both ways and the repair was fully covered. My son's Dyson couldn't be repaired and they had him take it back to Best Buy who issued him a full store credit for the current purchase price of an equivalent model.

Re: Dyson return

school girl 9 — Tue, 24 Mar 2015 03:37:41 GMT

I did and they told me to contact dyson. Thanks for your quick response!

Re: Dyson return

Buck-i-Nana — Tue, 24 Mar 2015 03:47:09 GMT

On 3/23/2015 school girl 9 said: I did and they told me to contact dyson. Thanks for your quick response!

Hope you have as good an experience with Dyson as my family members have had.

Re: Dyson return

KYToby — Tue, 24 Mar 2015 03:58:26 GMT

Unless you returned it within 30 days, you have to contact the manufacturer. Was your return within the 30 days?

Re: Dyson return

stevieb — Tue, 24 Mar 2015 05:31:44 GMT

Not to worry, Dyson will be on YET again this weekend... Maybe you could order another, or better yet, one for every room...

On a serious note, call Dyson directly. It might have been unique, but I had a pretty good experience with their Customer Service. Granted, this was a number of years back, but they took all the time needed to walk me through a very minor routine maintenance item for my machine. It's been a workhorse.

As for the whole thirty day thing, if it's defective, it's defective and even if QVC won't stand behind it, I'd bet Dyson will. Of course, if we're talking about a machine bought months ago, then yes, relying on the manufacturer warranty is the way to go in the first place.

Re: Dyson return

ID2 — Tue, 24 Mar 2015 10:27:46 GMT

Wow, too bad you didn't call Dyson customer service. I have several Dysons and the issues we had with ours we gave their reps a call and they are phenomenal at problem solving over the phone! I am a very happy Dyson customer!