topic Re: Update/outcome with Samsung Fridge in Home

Update/outcome with Samsung Fridge

homedecor1 — Sun, 08 Mar 2015 04:59:46 GMT

I called the manager today for Famous Tate where the fridge was purchased as they did not return my call at the store level. Thanks to modern technology (iPhone) I leaned my phone up against fridge & recorded 10 minutes of these horrible noises, humming & vibrations. I played over the phone for him -- he sounded surprised it was so noisy! Here's what he offered: 1) I could come in and select a GE model or better than Samsung (according to him they have major problems & his opinion he would have not suggested this brand). BUT it would be another $600-700 more than I paid..... 2) they could have there serviceman contact me to assure there is a problem at MY expense as I didn't purchase the additional warranty at the store level! Needless to say, I cannot type what my answers to him were except " are u kidding me!" He left the decision up to me -- so tomorrow I'm going into the store and speak face to face with him & I called my cc company to file a dispute -- I think there is a more appropriate answer to be had.

Re: Update/outcome with Samsung Fridge

Ibby114 — Sun, 08 Mar 2015 05:23:37 GMT

Go to their facebook site and post the problems- and the managers 'solution'! The higher ups in the company will not want negative customer service on their public profile, I've resolved so many problems this way the last few years.

Re: Update/outcome with Samsung Fridge

Shelbelle — Sun, 08 Mar 2015 14:56:23 GMT

I would not buy Samsung appliances, my friend had a washer that had issues, her repairman would not even touch it.

Re: Update/outcome with Samsung Fridge

ccassaday — Sun, 08 Mar 2015 15:06:03 GMT

That is unacceptable. I would keep contacting Samsung and never purchase from this place again. Samsung is supposed to have one of the best warranties and customer service.

Re: Update/outcome with Samsung Fridge

Jeannie29 — Sun, 08 Mar 2015 15:13:48 GMT

We've been talking about a new fridge, thanks for helping to cross Samsung off the list.

Re: Update/outcome with Samsung Fridge

Gayle2 — Sun, 08 Mar 2015 15:30:23 GMT

We have an extended warranty on a Sears Kenmore fridge. The icemaker needed work and we had it serviced. This fridge, we have had for 10 years. We asked the service guy, who works on all brands, what brand we might consider with a future purchase. He paused, and told us, well I definitely wouldn't get a Samsung, those things break down all the time.

Re: Update/outcome with Samsung Fridge

author — Sun, 08 Mar 2015 15:52:27 GMT

We have a GE Profile French door fridge that is now 7 years old. Last year a part went out on it that controlled the compressor, not expensive, had it replaced, and at that time I asked the repairman about new brands. Same response, forget about Samsung. He also said no to the new GE's, and recommended Kitchen Aid. Our GE is still working perfectly but it is good to hear what others are experiencing.

Good luck with your problem, let us know how it is resolved. Love how you recorded the sounds, something to keep in mind for the future for all sorts of issues!

Re: Update/outcome with Samsung Fridge

ccassaday — Sun, 08 Mar 2015 15:54:37 GMT

On 3/8/2015 Jeannie29 said: We've been talking about a new fridge, thanks for helping to cross Samsung off the list.

This sounds like a problem with the place she bought it not Samsung. To tell you the truth famous Tate's does not sound like a reputable place.

Re: Update/outcome with Samsung Fridge

dionline — Sun, 08 Mar 2015 16:49:36 GMT

Consumer Reports lists Samsung as one of the top appliance makers. They raved over a 4-door model that I've seen advertised before. I know it's top dollar but they said that the lower-priced models are almost as good. This sounds like a problem with the refrigerator (obviously) but the dealer isn't helping you, either.

I'd go to Famous Tate's FB page as previously mentioned then try Samsung's. Still no luck, contact Consumer Reports. They have a column dedicated to problems like this.

Good luck. I had problems about 15 yrs ago with a Kenmore refrigerator. To this day I refuse to even walk into a Sears store due to the underhanded way my repairs (yes, plural) were handled. They will never, never get another penny from me.

I hope your outcome is wonderful and you're not soured on Samsung!

Re: Update/outcome with Samsung Fridge

conlt — Sun, 08 Mar 2015 17:07:46 GMT

Have you tried calling Samsung Customer Service directly? I have a Samsung Side by Side now for at least 3 Years and it works perfectly, and is as quiet as a mouse. I called Samsung to ask questions about the Ice Maker Functions and they were very helpful.

Re: Update/outcome with Samsung Fridge

conlt — Sun, 08 Mar 2015 17:11:33 GMT

I have the Consumer Reports 2015 buying Guide right in front of me and for a 3 door French door bottom freezer Samsung is #1, then GE, Then LG. (I had an LG and the Ice Maker broke in a year). I sold that thing, I hated it. I love my Samsung, call Samsung Customer Service.

Re: Update/outcome with Samsung Fridge

qualitygal — Sun, 08 Mar 2015 17:12:41 GMT

On 3/8/2015 Jeannie29 said: We've been talking about a new fridge, thanks for helping to cross Samsung off the list.

I was just going to say for my own personal use, my fridge is Samsung and we love it. No problems. Sorry for your troubles.

Re: Update/outcome with Samsung Fridge

homedecor1 — Sun, 08 Mar 2015 17:14:21 GMT

I dont think its Samsung as they just referred me back to store as it was just delivered. I did recieve a call this am from store Monday they are having the ""Samsung"" technician the use in our area contact me for an appointment. Watch this dumb thing not act up when he comes!!! Glad I have the recording. I love this fridge concept just not the hum! Thanks everyone & I sometimes think it's ""new things & me"" !!!

Re: Update/outcome with Samsung Fridge

Snowpuppy — Sun, 08 Mar 2015 17:23:37 GMT

GE has exited the appliance business, that division has been sold to Electrolux. No idea what the quality of this brand will be going forward.

http://www.dailyfinance.com/2014/09/08/electrolux-buys-ge-appliances/

Re: Update/outcome with Samsung Fridge

stevieb — Sun, 08 Mar 2015 17:26:53 GMT

GE appliances aren't what they used to be...

As for the 'manager' the other option should have been a flat return! Then you could go elsewhere and purchase something else.

I do wonder though, as most newer refrigerators are noisy more noisy than most of us are used to.

Re: Update/outcome with Samsung Fridge

2cockers1cat — Sun, 08 Mar 2015 17:36:14 GMT

Does a local TV station have a consumer advocacy reporter? A segment producer might give your problem local profile.

Re: Update/outcome with Samsung Fridge

depglass — Sun, 08 Mar 2015 18:24:41 GMT

If this is new, what does the lack of an extended warranty have to do with it? I'd go above this guy's head.

I had a Maytag that was making all kinds of noises, but it was 7 years old. The dealer said the compressor was going. I figured I'd catch it when it went, missed by 12 hours overnight, and had to throw out a bunch of food. I actually bought the same model over again, because I liked the configuration. Frankly, I don't have much faith in any appliance brand anymore.

Re: Update/outcome with Samsung Fridge

BabyYoda — Sun, 08 Mar 2015 18:45:32 GMT

You did the right thing to call your CC company, they will start an investigation and help you. Stick to your rights as a consumer. The frig should not be making those noises. Seems like a defect. They need to replace it for you for free.

Re: Update/outcome with Samsung Fridge

whitelinen — Sun, 08 Mar 2015 19:15:06 GMT

Thanks homedecor for sharing your experience. I will be looking for a new fridge soon so I'm reading this with a lot of interest.

So sorry for your troubles with this machine. I'm hoping Samsung will step up and give you a new one!

Re: Update/outcome with Samsung Fridge

Mama Mia — Sun, 08 Mar 2015 19:33:05 GMT

Sorry, but I never would have gone to a place named Famous Tate's in the first place. Never heard of it. But hang in there, I'd be fighting for it too!