topic Re: help with luminara candles in Home

help with luminara candles

willomenia — Sun, 30 Nov 2014 06:19:25 GMT

I just received my luminara candle set, but only one is dancing. Both are lighting, and they did work 2 hr's before when I received them, any suggestions as to why? Thanks

Re: help with luminara candles

PeterDM — Sun, 30 Nov 2014 06:31:20 GMT

Is the candle on an even, level surface? If the candle is tilted, the flame won't dance. Try picking it up and tilting it around to see if that works.

Re: help with luminara candles

1208 — Sun, 30 Nov 2014 06:35:04 GMT

The same thing happened to me, no matter what I tried only one would dance and the other is a steady flame, so frustrating.........

Re: help with luminara candles

willomenia — Sun, 30 Nov 2014 07:37:40 GMT

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Re: help with luminara candles

willomenia — Sun, 30 Nov 2014 07:40:05 GMT

Sorry, just wanted to say, thanks peterdm, seemed to work, hopefully will stay that way!

Re: help with luminara candles

PeterDM — Sun, 30 Nov 2014 07:41:16 GMT

Yay! Glad it worked out.

Re: help with luminara candles

echoscream — Sun, 30 Nov 2014 09:24:40 GMT

I ordered 2 sets (of 2 each) of the red tall with glitter wrap-around design - and one of them would NOT flicker. Because these were ALL Christmas gifts - I needed 4 that worked. I played with the non flicker one and noticed the flame moves back and forth on a thin wire. I tried positioning the flame at all points along the wire. It would flicker for maybe 15 seconds - then stop and remain fixed and not moving.

I returned the bad set with a note marking the bad candle - and ordered another red set. Those arrived and both work fine. If the flame doesn't move - it doesn't appear real.

Re: help with luminara candles

POlady — Sun, 30 Nov 2014 16:26:10 GMT

I had an issue once with a ""clicking"" sound - has anyone had that happen to them?

Re: help with luminara candles

KJPA — Sun, 30 Nov 2014 17:54:16 GMT

All of mine make a slight clicking sound and I own 8. I think it's normal.

I had trouble one time with the flame not flickering and just gently wiggled it to ""free"" it. I think it was stuck in some way. Best way is to use a small item such as a spoon or something so you don't apply too much pressure. Just a light touch was needed. That was over a year ago and it hasn't happened again although these are on timers and run every evening 365 days a year. Love them!

Re: help with luminara candles

GCR18 — Sun, 30 Nov 2014 18:17:50 GMT

I had the same thing happen. I changed batteries and fiddled with the wick until it started going. It worked that day, then the next day it wouldn't. This went on for days, then I sent it back. This happened right as they were being pulled from inventory in early Sept. I got the replacement a couple weeks ago and the wick was bent under the packaging. It didn't straighten out when I took the plastic off, so it went back. Expecting that replacement this week. I'd keep any eye on it to make sure all is okay.

Re: help with luminara candles

Marsha2003 — Sun, 30 Nov 2014 21:56:43 GMT

The clicking sound usually happens when the candle is not perfectly level. In all the Luminara I've ordered, I only had one that wouldn't flicker. I sent it back as defective and QVC replaced it.

Re: help with luminara candles

POlady — Mon, 01 Dec 2014 00:26:22 GMT

On 11/30/2014 Marsha2003 said:
The clicking sound usually happens when the candle is not perfectly level. In all the Luminara I've ordered, I only had one that wouldn't flicker. I sent it back as defective and QVC replaced it.

Thanks for explaining - I ended up moving the small wire up gently and it stopped "clicking" for now - also moved it some so that might have also fixed it liked you said about being level.

Re: help with luminara candles

willomenia — Mon, 01 Dec 2014 01:49:24 GMT

I tried leveling again, thought it worked, not so! Guess I'll have to return, will wait till after Xmas, as I'm all decorated. So aggravating!!!