topic Re: Defective Luminaras in Home

Defective Luminaras

1208 — Sun, 19 Oct 2014 00:36:12 GMT

I am so disappointed in the last 2 Luminara candles that I have bought. One from the Q and one from a country shop. Both stopped working a couple of months after I bought them and it is not from the batteries, that was a hundred dollars wasted. I will never feel comfortable buying them again

Re: Defective Luminaras

ahoymate — Sun, 19 Oct 2014 00:40:05 GMT

If U R talking about Luminara flameless candles I had same problem. I contacted the company directly and spoke with someone in customer service, & explained how disappointed I was. They replaced mine. Google for details on phone number. Good luck.

Re: Defective Luminaras

1208 — Sun, 19 Oct 2014 01:40:47 GMT

The Luminara Company now only addresses problems with their candles if purchased directly through them, their website, so I am out of luck and will not purchase these again....

Re: Defective Luminaras

GCR18 — Sun, 19 Oct 2014 04:32:06 GMT

The luminara website is not operated by the luminara company. There is mention of it in one of the luminara threads. Ask Susan Mathews for contact info on her facebook page.

Re: Defective Luminaras

ahoymate — Sun, 19 Oct 2014 16:07:14 GMT

On 10/18/2014 1208 said:
The Luminara Company now only addresses problems with their candles if purchased directly through them, their website, so I am out of luck and will not purchase these again....

This spring I spoke with Luminara directly and had no problem with getting replacements.

I did purchase mine from QVC, a couple years ago!!!

Good luck

Re: Defective Luminaras

ValuSkr — Sun, 19 Oct 2014 16:23:46 GMT

Return them to China for repair.

Re: Defective Luminaras

Mominohio — Sun, 19 Oct 2014 23:40:26 GMT

I had my last one (purchased this April) quit as well. It was the only one in all the many I have purchased, but it really bothered me because they are so expensive. I don't have the receipt, but did purchase it from Q so could track it that way to report it to the company.

Skylands, did they make you pay to ship the defective one back or exactly how did you have to handle it? And thanks for the info.

Re: Defective Luminaras

LTT1 — Sun, 19 Oct 2014 23:42:57 GMT

The lantern is working beautifully. Too bad the Luminaras are not being produced properly. All good things....

Re: Defective Luminaras

ahoymate — Sun, 19 Oct 2014 23:49:43 GMT

On 10/19/2014 mominohio said:
I had my last one (purchased this April) quit as well. It was the only one in all the many I have purchased, but it really bothered me because they are so expensive. I don't have the receipt, but did purchase it from Q so could track it that way to report it to the company.

Skylands, did they make you pay to ship the defective one back or exactly how did you have to handle it? And thanks for the info.

No payment for S&H. Didn't have to return the defective candles. They were so nice and easy to deal with. I didn't have to beg, cry etc. Just voiced my disappointment. Call the Luminara candle store, customer service.

Mine quit working after a year. I decided this spring to call and see if they would replace. I told them I got it at QVC and showed them the order ( your history in QVC). They didn't request it.

In fact, they sent out a replacement with fragrance, which I HATE. So I called again and explained, and they took it back and sent out another that had no fragrance. I did speak to someone else at Luminary, Spencer, about this issue. He was very nice

Good luck

Re: Defective Luminaras

Barbie47 — Fri, 07 Nov 2014 01:47:16 GMT

I also purchased 3 of these red, ivory and green and none of them work.. They stay on for 5 min then shut off. Not worth the $$$

Re: Defective Luminaras

SrFitness — Sun, 30 Nov 2014 10:56:40 GMT

I'm confused, I searched on line for the Luminara website and the one I found said that they only handle concerns about products purchased from their website... So please tell mw what the website or phone number is for the group that has helped you all.

I am so disappointed that both my Flameless Candles and Luminara ones won't work now so close to the Holidays. Thank you.

Re: Defective Luminaras

peggy9cats — Mon, 01 Dec 2014 06:56:35 GMT

luminara poorly made-i thought the solare were nicer and worked better, of course qvc stopped selling them!