topic WHY ask customers to complete return instructions.... in Home

WHY ask customers to complete return instructions....

Tinkerbell3 — Thu, 09 Oct 2014 06:29:45 GMT

when you don't follow them anyway???? It's so frustrating and utterly ridiculous that this continues to happen. Is it that difficult to read the return slip (and isn't this someone's job?)??? I have sent several things back for an exchange (size, color, scent) and EVERY time, I am given a refund instead (and, YES the product is available). When I have specifically requested refunds or credits in the past, that gets messed up also. They tend to do the opposite. My merchandise credits have also been messed up. One day they will be one amount and then the next a different. On several occasions, I have had to spend a significant amount of time on the phone and ended up receiving additional credits due to mistakes on their end. It's truly amazing! CHECK everything-I really believe that QVC doesn't give a s*** anymore. There are so many valid complaints on these boards. They have an enormous following and probably could care less as long as they continue making money! It's all about the mighty buck-

Re: WHY ask customers to complete return instructions....

151949 — Thu, 09 Oct 2014 07:58:27 GMT

I have never had this happen.

Re: WHY ask customers to complete return instructions....

divine — Thu, 09 Oct 2014 08:15:16 GMT

Only once did they actually send me an exchange! I was quite surprised. Every other time they just gave me a refund. That's why I always just return and then place a new re-order in the correct size or color. Also, it gets the item to you faster, and helps you get an item before it might sell out.

Re: WHY ask customers to complete return instructions....

luvingit — Thu, 09 Oct 2014 08:41:34 GMT

I have had this happen. Asked for an exchange, and they have me a refund. I went with it and took the money and never reordered. Ha!

Re: WHY ask customers to complete return instructions....

Nuttmeg — Thu, 09 Oct 2014 08:44:08 GMT

I send items back and get a refund of the original payment method. If I want the same item I just reorder.

Re: WHY ask customers to complete return instructions....

Mom2Dogs — Thu, 09 Oct 2014 12:08:33 GMT

I recently sent back pants that were sent wrong..they sent the wrong item number, but did send the correct color, I returned and indicated NOT to send me the correct item...well a few days later the pants shipped. I did contact c.s. to let them know and I sent the item back, I will watch my bill closely to make sure I am credited the entire amount. This is the first time that has happened for me.

Re: WHY ask customers to complete return instructions....

colliegirls — Thu, 09 Oct 2014 12:11:10 GMT

On 10/9/2014 nutmeg3 said:
I send items back and get a refund of the original payment method. If I want the same item I just reorder.

I do the same. Its less complicated and you get the item much faster.

Re: WHY ask customers to complete return instructions....

Magny — Thu, 09 Oct 2014 12:58:52 GMT

If you return an item your own way, be sure you are not charged for using Q's label. Occasionally this has happened to me. Now I leave the return label on the part of slip that gets returned, and scribble over it.

Re: WHY ask customers to complete return instructions....

CardinalGirl — Thu, 09 Oct 2014 13:08:47 GMT

I always check the box that says I want confirmation of the return....but I NEVER get that confirmation. Grrrrr.

Re: WHY ask customers to complete return instructions....

Nuttmeg — Thu, 09 Oct 2014 21:14:49 GMT

On 10/9/2014 NYCMarian said: If you return an item your own way, be sure you are not charged for using Q's label. Occasionally this has happened to me. Now I leave the return label on the part of slip that gets returned, and scribble over it.

I print out my own return label. I keep a copy as a draft in Outlook. I print when needed. I remove the return label.

Re: WHY ask customers to complete return instructions....

Ibby114 — Thu, 09 Oct 2014 21:19:57 GMT

I recently exchanged an 'as is' pair of shoes- there was a grease mark on one shoe. I wrote exchange on the return label and figured if they didn't read my instructions the shoes weren't meant to be. This had been my 2nd attempt to get the shoe order okay (they sent the wrong color 1st time!)! More often than not they just return the item- this time I got the exchange and am pleased with the shoes finally! I really didn't expect the exchange to happen, it's a shame you automatically assume it'll be a mess up.

Re: WHY ask customers to complete return instructions....

GCR18 — Thu, 09 Oct 2014 23:10:33 GMT

I don't select exchange anymore. I don't know that I ever got a replacement, it was always returned. Now I just send the item back and place an order for a new one.

Re: WHY ask customers to complete return instructions....

RainyDayGal — Thu, 09 Oct 2014 23:15:52 GMT

I write EXCHANGE on the outside of the package now because that has happened to me before. I recently exchanged something and got email notification right away that it was done and on it's way to me.

Re: WHY ask customers to complete return instructions....

Marsha2003 — Fri, 10 Oct 2014 01:17:25 GMT

I've never asked for an exchange, but I always get a confirmation e-mail when a return item is processed. If an item was defective, QVC has always given me full credit including all shipping charges. I do check each time to ensure that the credit has been handled correctly, but I've never had a problem.

Re: WHY ask customers to complete return instructions....

gazelle77 — Fri, 10 Oct 2014 01:38:34 GMT

Over 20 years of exchanges and refunds...never an issue....but, never say never I guess.

Re: WHY ask customers to complete return instructions....

LArruda — Fri, 10 Oct 2014 01:47:11 GMT

I too, have had problems returning items. I print the larger return postage form and completely fill out the request of a return, merchandise credit, even exchange, etc.. I'm frustrated as I've asked for an even exchange twice and have instead received a refund. I'm then having to re-buy the same item sometimes at a higher price than originally paid. I too, have lost out on the easy pay options. To those who have had no problems with your returns, consider yourself lucky.

Re: WHY ask customers to complete return instructions....

dsky — Fri, 10 Oct 2014 01:54:28 GMT

I so agree, the same thing happened to me on the other shopping channel, HSN, I ordered the TS Diane Gilman leggings and instructed them to ship me a different size. I saw that they were available on wait list but never received them, so I called and they said they weren't available at the time I sent my original purchase back (yeah right). I thought what bad service, they know full well that the TS price is what I was hoping to still get. Needless to say I did not reorder since I didn't want to pay full price, just wasn't fair.

Re: WHY ask customers to complete return instructions....

Remee — Fri, 10 Oct 2014 02:01:06 GMT

In 27 years of returns I have never had a single problem. Always get handled as I request.

Re: WHY ask customers to complete return instructions....

Clover29 — Fri, 10 Oct 2014 22:21:46 GMT

If I ask for confirmation, they always send it (I usually get a letter and an emall). I stopped asking, and just follow the return tracking online to make sure it gets there.

The only time I wanted an exchange, was a ring that I needed in a larger size. They sent me the same (wrong) size again. I learned from that, to re-order and not trust the QVC returns people to get an exchange right.