topic Re: VPH S/3 Pretty In Plaid Trees in Home

VPH S/3 Pretty In Plaid Trees

BornToShop — Fri, 26 Sep 2014 17:00:57 GMT

I received my trees yesterday; I ordered both the silver & the multi. I couldn't decide which color & I also wanted to make sure if one set was damaged, I would have at least one good set. I must be getting smarter in my old age; my strategy of getting at least one good set proved me right. It's never a good sign when you pick up the box & you hear "rattling" before I even got it opened. Both sets are stunning. The multi is going back. The blue plaid tree was broken; pieces of blue glass & the battery compartment was completely loose & hanging on by one wire while the other wires were detached. The silver set is perfect except the battery cover is completely missing on one tree, I'll just take the cover off one of the multi trees. I might call CS to give me an adjustment on the multi set. I also have the silver finials that without question will be beautiful with the silver plaid trees. I'm testing the timer function now so I'll report back if there any issues. I hope any of you who got these trees have good luck. They are amazing when lit!

Re: VPH S/3 Pretty In Plaid Trees

Just Plain Crazy — Fri, 26 Sep 2014 17:14:46 GMT

Hi BTS,

Sorry to hear that you received a damage set of the plaid trees but glad that the gold and silver are wonderful. That would have been my choice had I ordered but couldn't figure out a place I would put them. I thought they were beautiful when lit during the presentation.

Hope the battery life is good for you.

JPC

Re: VPH S/3 Pretty In Plaid Trees

Tissyanne — Fri, 26 Sep 2014 17:19:09 GMT

It is sad and pitiful when multiple sets are ordered to make a good set. I am glad that you are happy with your purchase. Valerie and QVC should be ashamed though in my opinion,

Re: VPH S/3 Pretty In Plaid Trees

Marsha2003 — Fri, 26 Sep 2014 17:25:10 GMT

What is with all of the breakage? It's not just QVC. Lately, almost everything I've purchased from eBay has arrived broken and they've been shipped by the post office, by UPS and by Fed Ex, so it's not just one carrier either. Weird.

I'm glad your silver and gold set was nice at least and that you were able to scavenge a battery cover from the broken set.

Re: VPH S/3 Pretty In Plaid Trees

Susan Louise — Fri, 26 Sep 2014 19:04:07 GMT

Thanks for the info...so glad I canceled my order before it shipped. I would be interested in knowing how long the batteries last since they stay on constant (even on a timer mode...in other words, they don't have a flicker/fade mode, so the battery life is much shorter than say the mercury spheres).

Re: VPH S/3 Pretty In Plaid Trees

BornToShop — Fri, 26 Sep 2014 19:22:08 GMT

Tissyanne, I'm sure the bashers will be posting soon on the " getting smarter in my old age" comment because I did order 2 sets; it ain't my first rodeo. However, I love VPH & when she gets it right, it is worth it to me. You are 100% correct about the quality control. Marsha, I could not agree with you more; the 2 tree boxes were inside this gargantuous box with no filler to keep the boxes from banging around in that huge box. I too have had shipping issues with other vendors as well. JPC & SL, I' ll report back when I get a track rcord. I think you are on to something about the battery life being affected staying on constant as opposed to action.

Re: VPH S/3 Pretty In Plaid Trees

cali-girl — Fri, 26 Sep 2014 19:35:35 GMT

Wanted to say upfront that I wish I'd thought to order several of the tree sets just to combine to get one hopefully perfect set --you ladies are way smarter than I am!

Just opened my packages of the 3 trees and the 3 packages.

Trees: The silver/gold trees are especially beautiful, whether lit or unlit, but the largest was broken at its base in the package. And sold out, so I can't replace. Just now noticed that the smallest tree has about 1/2 the lights as the other two, so is not as bright and sparkly. The middle one's lights blink every time I set it down, so wondering if the lights will be a potential problem, and just eventually not light up at all. Ironically the broken one still has a working battery/lights pack, tho shattered in 4-5 pieces at the base. Bottom line: a different problem with all three trees!

Not hard to guess why it was broken--too close to the edge of the Styrofoam packaging, and too close to the outer brown carton, which seems much too flimsy to me to really protect mercury glass.This is not the first time that inferior packaging has ruined a VPH product.

Packages:The silver/gold packages are a little cheap looking unlit, but lovely when illuminated. They compliment the trees perfectly.

I would never take a chance and send any of these items directly to a friend--I feel I must do my own "cali-girl quality control" on them first , and then repackage more securely. So added shipping costs if sending as a gift.

Don't know if I'll keep the trees---so wish they were perfect! I would have propped up the broken one somehow, but wisely decided to test the other 2 . Could keep them unlighted, but the whole point is to have them be illuminated!!!!

So disappointed...

Re: VPH S/3 Pretty In Plaid Trees

Meeras — Fri, 26 Sep 2014 19:49:28 GMT

thanks for the info

Re: VPH S/3 Pretty In Plaid Trees

lucymo — Fri, 26 Sep 2014 19:52:02 GMT

When I first saw these trees on Valerie's FB page I just had to have the Silver & Gold ones. But, I kept looking and decided that I really have too many trees already so didn't order. I'm glad that I didn't now, but they are beautiful. I can see how the MG items would break in transit as they are very delicate. BTS, enjoy the set that you have.

Re: VPH S/3 Pretty In Plaid Trees

spot555 — Fri, 26 Sep 2014 22:20:56 GMT

Mine are scheduled to arrive tonight. I've had really bad luck with Q holiday items, so I'm crossing my fingers. One problem is that I'm on the West Coast- by the time my items arrive UPS has demolished them.

The other problem is just plain poor quality control- over & over.

Re: VPH S/3 Pretty In Plaid Trees

Susan Louise — Fri, 26 Sep 2014 22:40:28 GMT

On 9/26/2014 BornToShop said: Tissyanne, I'm sure the bashers will be posting soon on the " getting smarter in my old age" comment because I did order 2 sets; it ain't my first rodeo. However, I love VPH & when she gets it right, it is worth it to me. You are 100% correct about the quality control. Marsha, I could not agree with you more; the 2 tree boxes were inside this gargantuous box with no filler to keep the boxes from banging around in that huge box. I too have had shipping issues with other vendors as well. JPC & SL, I' ll report back when I get a track rcord. I think you are on to something about the battery life being affected staying on constant as opposed to action.

TY! I canceled my order for a couple of reasons...

I went in our basement and took a look at all the trees we have that I have ordered over the past couple of years. I really needed the reminder of HOW many and the variety we have. Additionally, I need to stay away from anymore B/O 'stuff'...it's just getting silly. I don't need everything to light up...lol.

At least 50% of B/O decor I'll be using I won't even be putting batteries in since they look beautiful without being lit. With a few of them, they just eat up the batteries like crazy and others look fine unlit.

Lastly, I am trying to avoid products that will have a higher risk of my having to return them due to poor quality. So instead, I bought 2 of VPH fruit wreaths and her red hurricane (H200922) instead

Re: VPH S/3 Pretty In Plaid Trees

BabyYoda — Sat, 27 Sep 2014 00:12:20 GMT

I am so glad I didn't order these after reading these reviews. I put out my valerie MG pedestals and 3 of them are blinking which tells me the bulbs are going ( I put new batteries in them). I bought a few sets of these last year and if I knew they would only last one season lit, I would have never had ordered them. No more Mercury Glass lit items for me anymore.

Re: VPH S/3 Pretty In Plaid Trees

Susan Louise — Sat, 27 Sep 2014 00:16:37 GMT

On 9/26/2014 StyleIcon said: I am so glad I didn't order these after reading these reviews. I put out my valerie MG pedestals and 3 of them are blinking which tells me the bulbs are going ( I put new batteries in them). I bought a few sets of these last year and if I knew they would only last one season lit, I would have never had ordered them. No more Mercury Glass lit items for me anymore.

I've never lit my silver set...they look wonderful unlit and I have used them since I bought them in various vignettes

As for the lack of quality of several of VPH items, I can relate...

Re: VPH S/3 Pretty In Plaid Trees

spot555 — Sat, 27 Sep 2014 01:04:08 GMT

SHEESH....ONCE AGAIN!

I think QVC should just remove the "Q" (stands for quality) from it's name.

I've only opened the trees, so far. None of them are broken, & they all sit evenly. On to the battery compartments....

You know how there is a spring on one end of the battery compartment, & the other side is plain? Well, one of the sections has TWO springs- one on both ends. Then one of the other sections has NO spring at all, so the battery just falls out. That's a new one...haven't experienced that before.

The next tree was fine. I lit it & absolutely love it...color is beautiful in the multi, & it looks very warm.

I turned over the third tree, & the entire round part of the battery section on the bottom fell out. It wasn't glued properly.

Sad part is that I would keep these in a heartbeat. I guess I'd have to order 3 sets of everything, hoping for one "normal" set. When they come back in stock, they'll probably be all the sad sets that everyone had to return. The Q's "quality" control won't check them & they'll resend them.

Valerie, your name is on the line here, & I would think you'd be concerned. Almost every Christmas item I've received has been defective.

Re: VPH S/3 Pretty In Plaid Trees

spot555 — Sat, 27 Sep 2014 01:07:28 GMT

Next is the box with the presents...wonder what all will be wrong with them...

Re: VPH S/3 Pretty In Plaid Trees

Susan Louise — Sat, 27 Sep 2014 01:12:33 GMT

On 9/26/2014 goldenretriever said:
SHEESH....ONCE AGAIN!

I think QVC should just remove the "Q" (stands for quality) from it's name.

I've only opened the trees, so far. None of them are broken, & they all sit evenly. On to the battery compartments....

You know how there is a spring on one end of the battery compartment, & the other side is plain? Well, one of the sections has TWO springs- one on both ends. Then one of the other sections has NO spring at all, so the battery just falls out. That's a new one...haven't experienced that before.

The next tree was fine. I lit it & absolutely love it...color is beautiful in the multi, & it looks very warm.

I turned over the third tree, & the entire round part of the battery section on the bottom fell out. It wasn't glued properly.

Sad part is that I would keep these in a heartbeat. I guess I'd have to order 3 sets of everything, hoping for one "normal" set. When they come back in stock, they'll probably be all the sad sets that everyone had to return. The Q's "quality" control won't check them & they'll resend them.

Valerie, your name is on the line here, & I would think you'd be concerned. Almost every Christmas item I've received has been defective.

Hi goldenretriever,

So sorry you got bad quality trees! May I suggest posting your experience on VPH's FB page? I truly believe if more folks who receive poor quality items, the more this issue will be taken seriously...kinda like the 'tipping point' of change...hopefully for the better.

It's a shame you were disappointed again. As you know, oh, how I can relate!!!

Re: VPH S/3 Pretty In Plaid Trees

spot555 — Sat, 27 Sep 2014 01:22:26 GMT

Hi Susan

I've never been a Facebook member (don't want to be). Otherwise, I would.

Re: VPH S/3 Pretty In Plaid Trees

spot555 — Sat, 27 Sep 2014 01:33:37 GMT

Okay- the presents.

First of all, if you like items that are done perfectly, & properly, these may drive you crazy.

The glitter "ribbon" that wraps around the packages is pretty much off in every way. It's REALLY crooked in spots, there are big globs of glue, there are spots that are bald, etc.

The largest box is red in color, & lit up it's bright & very pretty. The middle box is green- not as bright, but still okay. The smallest blue present is just plain dark. I can barely tell that it's lit at all.

I'm going to leave them on my hearth tonight so I can see what they look like when it's dark.

The sad part is the concept of both the trees & presents is great. But the execution is extremely poor. They're just being slapped together. The factory must give the people a 2 minute time frame to complete each item from start to finish. And they make them work in the dark.

Re: VPH S/3 Pretty In Plaid Trees

BabyYoda — Sat, 27 Sep 2014 04:16:01 GMT

Bummer goldenretriever about the trees and presents. I don't know why the quality has been going down on Valerie's items as it must be there is no QA being done on these items from the China factory to the shipping docks and so the workmanship suffers probably due to meeting order deadlines. QVC really needs to do something about this as does Valerie.

Re: VPH S/3 Pretty In Plaid Trees

BabyYoda — Sat, 27 Sep 2014 04:18:59 GMT

On 9/26/2014 Susan Louise said:
On 9/26/2014 StyleIcon said: I am so glad I didn't order these after reading these reviews. I put out my valerie MG pedestals and 3 of them are blinking which tells me the bulbs are going ( I put new batteries in them). I bought a few sets of these last year and if I knew they would only last one season lit, I would have never had ordered them. No more Mercury Glass lit items for me anymore.

I've never lit my silver set...they look wonderful unlit and I have used them since I bought them in various vignettes

As for the lack of quality of several of VPH items, I can relate...

I have 2 sets in the gold. They look pretty in the daylight I do agree and I will keep them out. I really like the way they look at night all light up. One of the pedestals that was blinking finally died, it doesn't work anymore. My DH said I should put the micro lights I recently received in to the pedestal. I laughed so hard but he has a point.