topic Re: Dyson recall update in Home

Dyson recall update

Abrowneyegirl — Fri, 18 Apr 2014 02:00:38 GMT

For those who's Dyson heater was part of the recall......have you heard anything from Dyson?

We sent ours back about 6 weeks ago and we have heard NOTHING! No emails, no contact, not a peep!

Has anyone else had an update?

I was starting to wonder if we ever going to see our Dyson again?!?

Re: Dyson recall update

Kachina624 — Fri, 18 Apr 2014 03:56:04 GMT

I imagine they are inundated. I'm not sending mine back until the rush is over. I use it every day.

Re: Dyson recall update

Abrowneyegirl — Fri, 18 Apr 2014 19:34:02 GMT

On 4/17/2014 kachina624 said: I imagine they are inundated. I'm not sending mine back until the rush is over. I use it every day.

Since it was such a hazard we sent it back immediately. We figured since it could not be used safely we might as well send it back. I have to say Dyson handled the shipping process seamlessly. It could not have been easier or handled better. They really do a great job!

I am a little surprised that we have not received any updates.

Re: Dyson recall update

Kachina624 — Fri, 18 Apr 2014 23:17:44 GMT

My fan has performed flawlessly and I'm always just a few feet from it when it's running so I'm not too worried.

Re: Dyson recall update

DDA — Thu, 10 Jul 2014 03:53:54 GMT

I am getting very concerned myself. My husband thinks it is a scam, maybe? Can QVC please ask Dyson for us as to why, after over 12 weeks, our unit is not back yet?

Re: Dyson recall update

Kachina624 — Thu, 10 Jul 2014 03:55:21 GMT

Somebody posted here that they got theirs back.

Re: Dyson recall update

midnightrose — Sun, 10 Aug 2014 16:09:18 GMT

From the time I registered mine (May 6th) to the time I got one returned (not the one I sent in) it was just over three months. I received it on August 8th. This also took 5 phone calls from me. Mine was not ""re-pairable"" - but I was not told that - a model just showed up. Their customer service is aweful and I have now requested a refund - which will take 5 to 7 more weeks!

Re: Dyson recall update

Wahoogaz — Sun, 10 Aug 2014 23:26:52 GMT

We sent 3 hot+cool fans back around 2.5 months ago. We got one back repaired and one was replaced with a brand new one (white, yuk!). Still waiting on the 3rd one.