topic Re: Luminara Candle Issue in Home

Luminara Candle Issue

BornToShop — Sun, 05 Apr 2020 23:24:49 GMT

Unless one of my Luminara candles has caught the Coronavirus, I don't understand a "clicking clacking" noise. This is a new candle, wondering if there is a way to fix this or if I should send it back. I have several Luminaras & have never had this happen before, thanks!

Re: Luminara Candle Issue

ahoymate — Sun, 05 Apr 2020 23:27:53 GMT

I would send it back. These are relatively expensive. Send it back and ask for a replacement. Mine doesn't click or clack.

Re: Luminara Candle Issue

CAcableGirl2 — Sun, 05 Apr 2020 23:42:32 GMT

@BornToShop I would try a fresh set of batteries, and if it doesn't fix the issue, return it, they are way too expensive to get a defective one.

Re: Luminara Candle Issue

GCR18 — Sun, 05 Apr 2020 23:50:48 GMT

I think the wick isn't sitting on the wire correctly. Do you have another you could look closely around the wick and see if this one looks different. You can pull on the wire.

Re: Luminara Candle Issue

BornToShop — Mon, 06 Apr 2020 00:15:50 GMT

@GCR18 wrote:
I think the wick isn't sitting on the wire correctly. Do you have another you could look closely around the wick and see if this one looks different. You can pull on the wire.

@GCR18, I will try that. I have had Luminaras for years & have never had this happen. I will end up sending it back as the other posters have advised if your suggestions don't work. Thank you!

Re: Luminara Candle Issue

GCR18 — Mon, 06 Apr 2020 00:29:33 GMT

@BornToShop Even if it works, keep an eye on it. You still have the 90 return period.