topic Re: I'm so dissappointed... in Home

I'm so dissappointed...

151949 — Sat, 22 Feb 2014 04:50:16 GMT

We had ordered marble caps for our half walls in our living room and kitchen at the stoneyard. We have wanted them for a long while but they were too pricey until my housekeeper told me to just go to the stoneyard and chose from the scrap pieces. They give you the material for free because someone else already paid for it and these are the left over pieces. All you have to pay for is the labor to cut them and install them.So we chose a really beautiful piece of carerra marble. It was beautifully veined, and we were looking forward to getting them. Well, we paid 3/4 down and we haven't heard from them for 4 weeks so DH called them. They scratched the piece we ordered when they were cutting it and were not able to polish the deep scratches out so they threw it away. NO ONE CALLED US AT ALL. So we had to go back to the stoneyard and choose another piece. They did not have any marble that was thick enough for this job so we had to take a piece of granite. I am NOT a fan of granite at all but this piece is acceptable i guess. Beggers can't be choosy as the saying goes but it is such a dissapointment since the first piece of marble was so beautiful. So for the same money we get something that will be functional but no where near as beautiful and elegant.

Re: I'm so dissappointed...

pattypeep — Sat, 22 Feb 2014 05:24:47 GMT

That's a darn shame. Personally, I would be furious that they did not call. No excuse for that in my book. I hope the granite is to your liking once it's in place.

Re: I'm so dissappointed...

151949 — Sat, 22 Feb 2014 06:16:19 GMT

I know it really burned us up that they demanded $300 deposit then when they made the error they couldn't even call and tell us we had to pick another piece. When there was no marble available DH asked them if we could get a refund and they said no , because they already had a lot of time involved in this job so far because they were trying to get the scratches out. They made it sound like it was somehow our fault they scratched the marble.According to them this particular piece was part of a project in a multimillion dollar condo and this material was specially imported , so we would never find another piece so beautiful. I imagine that Bathroom is awesome.

Re: I'm so dissappointed...

lovesrecess — Sat, 22 Feb 2014 06:20:14 GMT

one of the hazards of not working with a contractor unfortunately

Re: I'm so dissappointed...

AuntG — Sat, 22 Feb 2014 17:22:06 GMT

Twopeas, all of lacey1's comments to this poster are uncalled for and they never add anything to the actual conversation. HH, I too agree they should have called you. However, since you were funding the project on a budget, I still think the granite will be nice.

Re: I'm so dissappointed...

brii — Sat, 22 Feb 2014 17:29:10 GMT

I would be upset that they didn't call.

I'm just curious why you don't like granite though.

Re: I'm so dissappointed...

vera11 — Sat, 22 Feb 2014 19:37:33 GMT

On 2/22/2014 brii said:
I would be upset that they didn't call.

I'm just curious why you don't like granite though.

i dont like it either, its just too busy ..marble, quartz etc better choices..

new to this forum..enjoy watching some of the kitty fights!

Re: I'm so dissappointed...

151949 — Sat, 22 Feb 2014 20:05:32 GMT

Vera - that is what i don't like - it is just too busy. and too industrial looking. I wanted beautiful and elegant and instead I'm getting industrial and durable (which , of course, my DH loves).

Re: I'm so dissappointed...

151949 — Sat, 22 Feb 2014 20:20:03 GMT

My DH did ask for a refund but they refused saying they had invested a lot of time into trying to polish the scratches out of the marble and they needed to finish this job to be paid the remainder. So DH caved and said we would pick another piece - believe me i would have argued with them and gotten my money back but my DH is a softie for the working guy. and, yes, I doubt there are many places around here doing this kind of work. The marble for this particular project was thicker and the marble they usually get is only 3/8in thick to be used for windowsills. they said they would not have any more like this piece for a long time as it was specially brought in for a custom project. So waiting for another piece like it could be a long time.

Re: I'm so dissappointed...

rondell — Sat, 22 Feb 2014 23:00:58 GMT

I would be so torked if this happened to us. There is no way I would've continued to do business with these people. They would give me my money back or we would go to small claims court. This is unacceptable!

I'm sorry you have to settle for less, happy. It doesn't seem fair at all.

Re: I'm so dissappointed...

skuggles — Sat, 22 Feb 2014 23:04:42 GMT

I'd be furious too. But that wouldn't help so I'd have to move on like you. But I'm wondering along with stevieb if you could wait until you find what you really love again?

Re: I'm so dissappointed...

tdog — Sun, 23 Feb 2014 00:36:32 GMT

Who knows if they were even telling you the truth about what happened? Maybe they sold it to someone or one of the employees took it home!! That would REALLY tick me off. And please ignore the nasty poster who made it sound like you were a 1%er who shouldn't dare to voice a complaint about getting burned by someone.

Re: I'm so dissappointed...

memyselfandI — Sun, 23 Feb 2014 14:47:35 GMT

On 2/22/2014 happy housewife said: My DH did ask for a refund but they refused saying they had invested a lot of time into trying to polish the scratches out of the marble and they needed to finish this job to be paid the remainder. So DH caved and said we would pick another piece - believe me i would have argued with them and gotten my money back but my DH is a softie for the working guy. and, yes, I doubt there are many places around here doing this kind of work. The marble for this particular project was thicker and the marble they usually get is only 3/8in thick to be used for windowsills. they said they would not have any more like this piece for a long time as it was specially brought in for a custom project. So waiting for another piece like it could be a long time.

no, no, no. Being soft is one thing. If they gave you a price for one item and are now giving you another item that is NOT up to the original item and they won't refund it is time to get a lawyer. They are wrong and it might even be illegal. Time to take action!

Re: I'm so dissappointed...

151949 — Sun, 23 Feb 2014 18:11:31 GMT

On 2/23/2014 memyselfandI said:
On 2/22/2014 happy housewife said: My DH did ask for a refund but they refused saying they had invested a lot of time into trying to polish the scratches out of the marble and they needed to finish this job to be paid the remainder. So DH caved and said we would pick another piece - believe me i would have argued with them and gotten my money back but my DH is a softie for the working guy. and, yes, I doubt there are many places around here doing this kind of work. The marble for this particular project was thicker and the marble they usually get is only 3/8in thick to be used for windowsills. they said they would not have any more like this piece for a long time as it was specially brought in for a custom project. So waiting for another piece like it could be a long time.

no, no, no. Being soft is one thing. If they gave you a price for one item and are now giving you another item that is NOT up to the original item and they won't refund it is time to get a lawyer. They are wrong and it might even be illegal. Time to take action!

I am buying from the scrap pile so all the material is FREE - someone else already paid for it - all we are paying for is the cutting, polishing and installing of the material. read the OP.

Re: I'm so dissappointed...

brii — Sun, 23 Feb 2014 18:27:08 GMT

Did you price out new marble? It might not be much more and you would get something you love.

Re: I'm so dissappointed...

stevieb — Sun, 23 Feb 2014 18:39:44 GMT

On 2/22/2014 skuggles said:
I'd be furious too. But that wouldn't help so I'd have to move on like you. But I'm wondering along with stevieb if you could wait until you find what you really love again?

Speaking of which, I'm sort of wondering why my comments appear to have disappeared... Jeez, I surely didn't feel I'd said anything forbidden by the powers that be... But will reiterate simply that I'd probably be inclined to wait it out a bit and see if the material I turly wanted again became available...

It annoys me to no end what comments seem to remain and what disappears around here...

Re: I'm so dissappointed...

chickenbutt — Sun, 23 Feb 2014 19:24:52 GMT

I could be wrong, but I'm getting the vibe that they actually ended up selling the piece to somebody else for more money and then they made up the story about scratching and tossing it.

Re: I'm so dissappointed...

Lacey1 — Sun, 23 Feb 2014 19:27:26 GMT

On 2/23/2014 stevieb said:
On 2/22/2014 skuggles said:
I'd be furious too. But that wouldn't help so I'd have to move on like you. But I'm wondering along with stevieb if you could wait until you find what you really love again?

Speaking of which, I'm sort of wondering why my comments appear to have disappeared... Jeez, I surely didn't feel I'd said anything forbidden by the powers that be... But will reiterate simply that I'd probably be inclined to wait it out a bit and see if the material I turly wanted again became available...

It annoys me to no end what comments seem to remain and what disappears around here...

HH has a habit of reporting ANY opposing opinions, don't get annoyed-just expect it.

Re: I'm so dissappointed...

brii — Sun, 23 Feb 2014 19:34:54 GMT

Lacey, your obsession with the OP is weird.

Re: I'm so dissappointed...

Lacey1 — Sun, 23 Feb 2014 19:54:32 GMT

I just don't like 'holier than thou' hypocrites. Never have, never will. I like and frequent this forum, so I will call them out.