topic WARNING....DURAFLAME SMALL PORTALBE HEATER...STOP USING..... in Home

WARNING....DURAFLAME SMALL PORTALBE HEATER...STOP USING.....

Aresnz — Sat, 01 Feb 2014 18:02:07 GMT

I just received a call from QVC Customer service (recorded msg) saying there have been complaints about over heating and possible fires. We're to stop using this immediately and they'll be sending out further instructions. I purchased two of these and it's funny, I have noticed a little order when I click on 1500 heat but assumed it was due to it not being used at that temp for a while. Thank God nothing ever happened. Always kept them unplugged when not in use. I just tied up both cords and will wait to see what they want us to do. Luckily I do have the Duraflame boxes they came in.

I definitely just want a refund and am not interested in a new one. So please stop using...

Re: WARNING....DURAFLAME SMALL PORTALBE HEATER...STOP USING.....

sciencegeek_1 — Sat, 01 Feb 2014 18:04:54 GMT

Someone else just started a thread on this. Please be safe and don't use them.

Re: WARNING....DURAFLAME SMALL PORTALBE HEATER...STOP USING.....

Aresnz — Sat, 01 Feb 2014 19:32:50 GMT

I didn't know there was another thread on this. Thank you.

Re: WARNING....DURAFLAME SMALL PORTALBE HEATER...STOP USING.....

Feral — Sat, 01 Feb 2014 19:37:41 GMT

Which small heater. Can you give me item number or post a picture please. I purchased a ""small"" heater but not sure it is one you are speaking about. Thanks.

Re: WARNING....DURAFLAME SMALL PORTALBE HEATER...STOP USING.....

pinbug — Sat, 01 Feb 2014 19:39:39 GMT

I also just received the phone message to stop using the heater. I had it on at the time. When I unplugged it the plug-in was hot which surprised me. I disconnected it and will wait for the instructions. I appreciate getting a call.

Re: WARNING....DURAFLAME SMALL PORTALBE HEATER...STOP USING.....

Aresnz — Sat, 01 Feb 2014 19:41:16 GMT

On 2/1/2014 Feral said:
Which small heater. Can you give me item number or post a picture please. I purchased a ""small"" heater but not sure it is one you are speaking about. Thanks.

Of course...I tried to edit original post but a reply was already listed. Here's the item number: V32316. There's a prior thread already started on this as well.

http://community.qvc.com/forums/for-the-home-talk/topic/430643/postid/8819014/re-duraflame-fires.aspx#8819014

Apparently Customer Service wasn't too responsive about there being a refund. I purchased two of these in the black and I sure don't want a replacement. A refund is the way to go.

Re: WARNING....DURAFLAME SMALL PORTALBE HEATER...STOP USING.....

Aresnz — Sat, 01 Feb 2014 19:44:09 GMT

On 2/1/2014 pinbug said:
I also just received the phone message to stop using the heater. I had it on at the time. When I unplugged it the plug-in was hot which surprised me. I disconnected it and will wait for the instructions. I appreciate getting a call.

I was very happy about the call as well. I noticed that the plug did seem a little warm but I always unplugged when not in use. Still...we're all very fortunate nothing happened.

Re: WARNING....DURAFLAME SMALL PORTALBE HEATER...STOP USING.....

bluejeansluvr — Sat, 01 Feb 2014 19:55:24 GMT

There is a picture of the heater on the other thread, someone posted so people can see which one it is.

Re: WARNING....DURAFLAME SMALL PORTALBE HEATER...STOP USING.....

mallemo — Sat, 01 Feb 2014 19:57:54 GMT

Re: WARNING....DURAFLAME SMALL PORTALBE HEATER...STOP USING.....

Aresnz — Sat, 01 Feb 2014 20:43:56 GMT

On 2/1/2014 mallemo said:

Thank you for posting the picture of the now infamous item.

Re: WARNING....DURAFLAME SMALL PORTALBE HEATER...STOP USING.....

mallemo — Sat, 01 Feb 2014 21:02:28 GMT

On 2/1/2014 Aresnz said:
On 2/1/2014 mallemo said:

Thank you for posting the picture of the now infamous item.

You are welcome! I'm sorry to those who have this. I know the news must be disappointing. I have two Duraflame heaters but not this one. We do love ours and would probably be lost without them.

Re: WARNING....DURAFLAME SMALL PORTALBE HEATER...STOP USING.....

Susan Louise — Sat, 01 Feb 2014 22:07:27 GMT

On 2/1/2014 mallemo said:
On 2/1/2014 Aresnz said:
On 2/1/2014 mallemo said:

Thank you for posting the picture of the now infamous item.

You are welcome! I'm sorry to those who have this. I know the news must be disappointing. I have two Duraflame heaters but not this one. We do love ours and would probably be lost without them.

I got the phone call too...

Phooey! This was my FAVE heater of Duraflame...we have 3 different models. I loved it because as I was purging in the basement, I was able to bring it around with me very easily. DH enjoyed having it out with him in the garage when he changed the oil/fluids on our vehicles.

I will definitely be getting a replacement!

I don't know what I am going to do about repacking it when it gets picked up...I threw out the box it came in

Re: WARNING....DURAFLAME SMALL PORTALBE HEATER...STOP USING.....

Aresnz — Sat, 01 Feb 2014 23:06:43 GMT

On 2/1/2014 Susan Louise said:
On 2/1/2014 mallemo said:
On 2/1/2014 Aresnz said:
On 2/1/2014 mallemo said:

Thank you for posting the picture of the now infamous item.

You are welcome! I'm sorry to those who have this. I know the news must be disappointing. I have two Duraflame heaters but not this one. We do love ours and would probably be lost without them.

I got the phone call too...

Phooey! This was my FAVE heater of Duraflame...we have 3 different models. I loved it because as I was purging in the basement, I was able to bring it around with me very easily. DH enjoyed having it out with him in the garage when he changed the oil/fluids on our vehicles.

I will definitely be getting a replacement!

I don't know what I am going to do about repacking it when it gets picked up...I threw out the box it came in

You could always take the Duraflame to UPS and let them do the packing for you. If all else fails that is.

Re: WARNING....DURAFLAME SMALL PORTALBE HEATER...STOP USING.....

voyager1980 — Sat, 01 Feb 2014 23:12:11 GMT

I Googled and found this, wonder if it's the same one?

http://www.kirotv.com/news/news/heater-explodes-ball-fire/ncT6q/

Posted: 8:31 a.m. Thursday, Dec. 26, 2013

Heater explodes into ball of fire

ARLINGTON, Wash. —

A resident’s heater at a senior living center in Arlington could have caused a massive fire.

A woman who lives at Rose Creek Senior Living said her Duraflame heater started to smoke and a burning smell filled her room Christmas morning.

She turned the heater off, took it outside and laid it on the lawn.

Within 30 seconds, the heater exploded into a ball of fire.

It took the entire contents of a fire extinguisher to put it out.

No one was hurt.

Re: WARNING....DURAFLAME SMALL PORTALBE HEATER...STOP USING.....

Susan Louise — Sat, 01 Feb 2014 23:22:15 GMT

On 2/1/2014 Aresnz said:
On 2/1/2014 Susan Louise said:
On 2/1/2014 mallemo said:
On 2/1/2014 Aresnz said:
On 2/1/2014 mallemo said:

Thank you for posting the picture of the now infamous item.

You are welcome! I'm sorry to those who have this. I know the news must be disappointing. I have two Duraflame heaters but not this one. We do love ours and would probably be lost without them.

I got the phone call too...

Phooey! This was my FAVE heater of Duraflame...we have 3 different models. I loved it because as I was purging in the basement, I was able to bring it around with me very easily. DH enjoyed having it out with him in the garage when he changed the oil/fluids on our vehicles.

I will definitely be getting a replacement!

I don't know what I am going to do about repacking it when it gets picked up...I threw out the box it came in

You could always take the Duraflame to UPS and let them do the packing for you. If all else fails that is.

Thanks for the suggestion!

Voyager1980 - YIKES! If it is a Duraflame heater, I don't recognize it in the pic...must be one they don't sell on the q. I would love to know that model #. The one this thread is about has a different framework...even under the plastic frame.

Re: WARNING....DURAFLAME SMALL PORTALBE HEATER...STOP USING.....

Kachina624 — Sat, 01 Feb 2014 23:27:50 GMT

HSN had a similar small heater that was really cute. It had a wood case and was maybe a little larger but not much. The problem was the price...something like $130 as I recall. It was one of those supposedly made by the Amish. I guess you get what you pay for.

Re: WARNING....DURAFLAME SMALL PORTALBE HEATER...STOP USING.....

holiday62 — Sun, 02 Feb 2014 00:23:15 GMT

I really hope we get a refund. I am still paying my off, cause I used my "easy pay" for it!

And what do you know? They decide to call us on "feb 1" and wait till the jan 31 date to go away and now we cant send them back! Seems like they planned it like that??

I didn't have any problems, but now I wouldn't turn it on if you paid me. That really stinks, cause it was a cute little heater. I don't have the box either.

Re: WARNING....DURAFLAME SMALL PORTALBE HEATER...STOP USING.....

Susan Louise — Sun, 02 Feb 2014 00:30:51 GMT

On 2/1/2014 holiday62 said:
I really hope we get a refund. I am still paying my off, cause I used my "easy pay" for it!

And what do you know? They decide to call us on "feb 1" and wait till the jan 31 date to go away and now we cant send them back! Seems like they planned it like that??

I didn't have any problems, but now I wouldn't turn it on if you paid me. That really stinks, cause it was a cute little heater. I don't have the box either.

Whoa...you no doubt are probably spot on...good point! Shame on you QVC!!!

Re: WARNING....DURAFLAME SMALL PORTALBE HEATER...STOP USING.....

Krimpette — Sun, 02 Feb 2014 00:33:10 GMT

I have a heater that looks exactly like that one, but mine says Dimplex brand, not Duraflame. Bought mine at Plow & Hearth a couple of years ago. I just checked for Dimplex recalls, but didn't see anything of my cute little heater….which I use almost every morning to warm my bedroom on these frigid winter days. Hope mine doesn't get recalled.

Re: WARNING....DURAFLAME SMALL PORTALBE HEATER...STOP USING.....

MomCat — Sun, 02 Feb 2014 00:36:35 GMT

I got a warning on a heater I purchased a couple of years ago, not Duraflame. In my case, they sent me a new heater. To get it, they had me cut off the cord and send it to them in a pre-paid postage box. They made it very easy. Hang in there.