topic Re: Duraflame fires? in Home

Duraflame fires?

Westie Mom — Sat, 01 Feb 2014 17:37:27 GMT

Did anyone else receive a robo-call from QVC about the Duraflame heaters? I wasn't here and my husband answered the phone. By the time he realized it wasn't a marketing call he missed half the information. It was something about not using the heaters because customers had reported fires. We have three of them so we are concerned. Any information would be helpful!

Re: Duraflame fires?

sciencegeek_1 — Sat, 01 Feb 2014 18:02:35 GMT

Looking around the QVC site, several Duraflames are still available for purchase, so if there was a problem, it must just be a particular model. But I googled and couldn't find anything--and a recall for fire hazard would be up front and center.

I'd say call Customer Service, they'd know what the call was about.

Re: Duraflame fires?

sciencegeek_1 — Sat, 01 Feb 2014 18:07:18 GMT

Someone else just posted with details of the robo call. All I can say is YIKES. Please be safe and stop using them!

Here's the other thread: http://community.qvc.com/forums/for-the-home-talk/topic/430649/warningduraflame-small-portalbe-heaterstop-using.aspx

Re: Duraflame fires?

lolakimono — Sat, 01 Feb 2014 18:07:56 GMT

What item number do you have? I have two, from a TSV a while back, and I didn't get a message.

Re: Duraflame fires?

Happy Elizabeth — Sat, 01 Feb 2014 18:18:45 GMT

Eek! I have 3 from a TSV a few years ago. I'm wondering if that's the one with the problem, because it is no longer on the QVC site and it was there a few days ago.

Re: Duraflame fires?

mallemo — Sat, 01 Feb 2014 18:20:11 GMT

I have two and no message either.

Re: Duraflame fires?

javala — Sat, 01 Feb 2014 18:41:33 GMT

What else would we expect Products made in China?

This isn't the first time they try to tell us they did not love us?

Re: Duraflame fires?

Westie Mom — Sat, 01 Feb 2014 18:51:52 GMT

Okay-I called customer service. They said the model is V32316. It is the small, portable heater with realistic flame. This was the new one they had this past Christmas season. They are sending out letters to everyone who purchased them. I asked if they were issuing refunds and they said not at this time. The rep said when I receive the letter it will explain what to do.

Re: Duraflame fires?

mallemo — Sat, 01 Feb 2014 18:54:09 GMT

On 2/1/2014 Westie Mom said:
Okay-I called customer service. They said the model is V32316. It is the small, portable heater with realistic flame. This was the new one they had this past Christmas season. They are sending out letters to everyone who purchased them. I asked if they were issuing refunds and they said not at this time. The rep said when I receive the letter it will explain what to do.

Thank you for checking!

Re: Duraflame fires?

bells4me — Sat, 01 Feb 2014 19:07:48 GMT

They were just selling them on clearance Thursday for $79. Hope that isn't the one.

Re: Duraflame fires?

lolakimono — Sat, 01 Feb 2014 19:18:01 GMT

Hmm, I just checked and it's definitely off the site. I would like to see a picture to check it against mine.

Re: Duraflame fires?

mallemo — Sat, 01 Feb 2014 19:18:44 GMT

On 2/1/2014 PinkSugar said:
They were just selling them on clearance Thursday for $79. Hope that isn't the one.

Hey PinkSugar! I think it is this one...

Re: Duraflame fires?

sciencegeek_1 — Sat, 01 Feb 2014 19:21:54 GMT

Not issuing refunds at this time?!! Please tell me they don't think it's acceptable to have them repaired!

Re: Duraflame fires?

Aresnz — Sat, 01 Feb 2014 19:38:28 GMT

I started a thread today not knowing this was already here. I just received the call today. I'll be very angry if we're not issued a refund. I purchased two of the black ones and there's no way I want a replacement. I agree...not acceptable to try and have them repaired. I want to return mine and get a refund. Again...item number is V32316.

Re: Duraflame fires?

bluejeansluvr — Sat, 01 Feb 2014 19:53:36 GMT

I got the call too. I am not happy about this, I have been using my heater since I bought it a few months ago, and LOVE it. I have not noticed any wonky odors or overheating.

This is bull hockey if they don't give us a refund! What would they replace it with anyway, since they are recalling them all?

Too freaking unbelievable.

Re: Duraflame fires?

Kachina624 — Sun, 02 Feb 2014 01:07:13 GMT

On 2/1/2014 lolakimono said:
What item number do you have? I have two, from a TSV a while back, and I didn't get a message.

It wasn't the TSV heater; it was the small cube heater. The robocall said more information will be sent. In the meantime, don't use the heater.

Re: Duraflame fires?

TrailBlazer05 — Sun, 02 Feb 2014 01:10:53 GMT

Is QVC expecting every single customer who purchased these heaters to ship them back in order for us to get a refund?? What if we gave these as gifts like I did. Two of them nonetheless!! A refund should be issued immediately no matter if we ship them back or not!! How's that going to look to ask the recipient for their gift back because now WE have to take the time to ship these things back. How does this because our problem??

Re: Duraflame fires?

FrancescaTn — Sun, 02 Feb 2014 03:24:39 GMT

I purchased a larger Duraflame heater around October and my friend liked it so much he purchase 3 of those small ones , one for him and the other were holiday gifts. He got the call today. I sure hope they do good by this as I referred him to Qvc to purchase them.

Re: Duraflame fires?

ROMARY — Sun, 02 Feb 2014 03:41:05 GMT

That's why it's a good idea to always fill out and send in those Warranty cards and include all of your phone numbers. Also, never leave your heaters on while sleeping and/or overnight.

Re: Duraflame fires?

Montana — Sun, 02 Feb 2014 03:42:40 GMT

They will probably ask you to cut and return the cord only and issue refunds when they get the cord. I think it would be too expensive for QVC receive and then have to dispose of so many defective units. Cheaper to leave disposal to customers.