topic Re: Returns Math in Home

Returns Math

BornToShop — Fri, 21 Jul 2017 16:21:39 GMT

I emailed CS regarding a $.47 refund on an item I returned on Easy Pay. I ordered three sets in one order (return shipping label was for all 3) and returned only one set. I am struggling to compute their math and explanation. I am off work today and I admit my brain is "off" as well.

I do apologize on any confusion on the return of order 4988649822 the LOGO
by Lori Goldstein 400TC Wrinkle Defense 10 0% Cotton Sheet. The amount we
billed was $16.91 however $5.49 deducted from refund amount for original
S/H and $10.95 deducted from refund amount for Q return label used making
the refund $0.47. If anything was wrong with the sheets please let us know
so we can fix this refund for you.

It has been a pleasure assisting you. Thank you for shopping with QVC!

Re: Returns Math

GCR18 — Fri, 21 Jul 2017 16:45:10 GMT

The $5.50 for shipping to you is right. The $10.50 for returning is for all 3 sets. It should have been $6.95. You are owed $3.55, maybe tax too? Call customer service and tell them you use d the return label for three items, but only returned one.

Does that make sense?

Re: Returns Math

I am appleblossom — Fri, 21 Jul 2017 16:46:18 GMT

I learned that when I return something I am charged for the shipping for the return and the original shipping cost to deliver the item to me. That is why your credit may bew so small.

Re: Returns Math

PinkyPetunia — Fri, 21 Jul 2017 16:48:30 GMT

Why not give customer service a call and ask them to explain? Sometimes It's hard to explain things in detail in an email.

Re: Returns Math

BornToShop — Fri, 21 Jul 2017 16:55:30 GMT

I almost posted this in Customer Care; I wanted to make sure I wasn't overlooking something as I hardly return anything. I will now call CS, not trying to be petty since it is not a lot of money, but being double dunned for shipping to return one item out of 3 is not right. Thank you to all & will report back.

Re: Returns Math

PINKdogWOOD — Fri, 21 Jul 2017 17:19:33 GMT

@I am appleblossom I believe you are charged for the orig s/h from them to you when you initially pay for the item. When you return and use their label $6.95 is deducted from your credit of item however much that is. I hope you're not being charged again for your initial s/h.

Re: Returns Math

homedecor1 — Fri, 21 Jul 2017 17:27:27 GMT

All I know is I did my 1st return to Evine. Bought item on 6 value pays original charge was $24.27 (s/h, tax, 1st install) I used the return label fee (7.95) my refund was $.21!!!!!

I called, argued & will never buy from this company again!!! I still can't comprehend why I had to pay original s/h charge again when I already did! I was so frustrated 😤😤😤I rudely said thanks & hung up on the CS person who was just as frustrated with me!!

Re: Returns Math

Lipstickdiva — Fri, 21 Jul 2017 18:17:36 GMT

@homedecor1 wrote:
All I know is I did my 1st return to Evine. Bought item on 6 value pays original charge was $24.27 (s/h, tax, 1st install) I used the return label fee (7.95) my refund was $.21!!!!!

I called, argued & will never buy from this company again!!! I still can't comprehend why I had to pay original s/h charge again when I already did! I was so frustrated 😤😤😤I rudely said thanks & hung up on the CS person who was just as frustrated with me!!

Evine does not refund the original s/h charge, just like QVC doesn't.

So if you paid say $5.99 to have the item shipped to you, that amount is not refunded. How much was the original s/h though because your refund doesn't seem right? You said the amount of $24.27 was just the first valuepay right?

Re: Returns Math

Lipstickdiva — Fri, 21 Jul 2017 18:19:11 GMT

@PINKdogWOOD wrote:
@I am appleblossom I believe you are charged for the orig s/h from them to you when you initially pay for the item. When you return and use their label $6.95 is deducted from your credit of item however much that is. I hope you're not being charged again for your initial s/h.

Q's return label fee starts at $6.95 then goes to $8.95 then $10.95 depending on the weight of the package.

Re: Returns Math

BornToShop — Fri, 21 Jul 2017 18:40:39 GMT

My other issue is that return label was for 3 sets of sheets, hence the weight charge, but I only returned 1 set. I will be calling CS soon; cking back here for more feedback from this thread before I do.

Re: Returns Math

RespectLife — Fri, 21 Jul 2017 19:37:46 GMT

@BornToShop

The return label is preprinted and the amount is based on what you ordered. That was 3 sets. The $10.95 is based on the total weight/cost of the return.

When the returns dept. receives it and scans that return label into the system, the computer doesn't 'know' that there was actually was only one set returned. The returns clerk would not care. They just do procedures and the computer calculates by the bar code.

Definitely call C/S and ask for a courtesy credit on the shipping.

I would not use the preprinted label if I was returning a partial order.

You are going to lose the cost to return it either way, pay for it yourself when you return.

Re: Returns Math

BornToShop — Fri, 21 Jul 2017 20:03:55 GMT

@RespectLife wrote:
@BornToShop

The return label is preprinted and the amount is based on what you ordered. That was 3 sets. The $10.95 is based on the total weight/cost of the return.

When the returns dept. receives it and scans that return label into the system, the computer doesn't 'know' that there was actually was only one set returned. The returns clerk would not care. They just do procedures and the computer calculates by the bar code.

Definitely call C/S and ask for a courtesy credit on the shipping.

I would not use the preprinted label if I was returning a partial order.

You are going to lose the cost to return it either way, pay for it yourself when you return.

@RespectLife, thanks for your insight as well. The take-home message for me is to never order multiple items in one order. I will be calling CS shortly.

Re: Returns Math

SHOPR — Fri, 21 Jul 2017 21:18:29 GMT

@BornToShopThat stinks. I agree that your are owed a bit more, the difference between the $10.95 return label fee you used and the $6.95 label fee you should've paid, had you been in possession of a return label for just one sheet set. Very frustrating. In this case it would've been cheaper to go to post office and pay for returning it yourself, but what a pain!

Re: Returns Math

homedecor1 — Fri, 21 Jul 2017 23:06:40 GMT

@Lipstickdiva

my original shipping charge was $7.99. Sadly, by mistake I threw away the packing stuff (ugh!) after I put the label on return (pile of stuff I was tossing). I got a email with my refunded amount. I went on Evine site it doesn't show how return was calculated just the balance on VP is .00.

The CS person kept reminding me I had $7.99 s/h fee that was not refundable! That's what I was arguing the total refunded amount was not right! After my math I think it should have been at least $1.50!!! Lol

Im annoyed & chalk it up to "impulse buying" & stupidity of buying in the first place!!!🙃