topic Sleep Number Bed in Home

Sleep Number Bed

shopperqvc — Sat, 29 Apr 2017 03:30:00 GMT

Ten years ago I bought a Deluxe Pillowtop full size Sleep Number Bed. It was expensive, but it had a 20 year warranty. After I got it, it wasn't difficult to put together, but it took me 2 afternoons because the box with the mattress didn't come with the rest of the bed. That came the next day. I like my Sleep Number bed, but I've run into a couple of problems. About 2 years ago the display on the remote quit working. You couldn't read the numbers on it at all. I called the number that QVC gave me, and they said they would ship out a new pump. I asked why I needed a pump and they said my bed had a wired remote and they now longer used that. I would have to replace the pump because my remote was wired to it. They sent me a new pump and remote. It cost me $100.00. Now the memory foam that goes between the air bladder and the pillowtop has gone bad. I called them again and they will ship me a new memory foam. That will cost me $50.00. My question is what does the warranty cover? I have had to pay for the replacement parts, yet I'm still covered by the warranty. Or at least that's what they tell me. It just doesn't pay for anything.

Re: Sleep Number Bed

Havarti — Sat, 29 Apr 2017 03:42:29 GMT

I have a Sleep Number bed that I bought in 2003 for $1.500 and I love it. It has the same kind of remote you are describing. I think you are paying a fraction of the actual cost for your items – sort of like a nominal co-pay at the doctor’s office. I wanted to replace the mattress pad cover and it now costs nearly what I paid for the entire bed back when I bought it in 2003. Even though you are paying something for these items, the fact that you have the warranty is saving you the majority of the replacement cost for each item.

Re: Sleep Number Bed

Mz iMac — Sat, 29 Apr 2017 03:42:46 GMT

If you did not get any warranty paperwork w/your bed, your question should be addressed directly to QVC and/or directly w/the manufacturer. Have them mail you a copy while you're at it.

It's not clear from your posting if you have 2 warrranties. One from Q & one from the manufacturer.

Re: Sleep Number Bed

shopperqvc — Sat, 29 Apr 2017 03:49:50 GMT

The warranty is from Sleep Number. QVC only had the 30 day return policy. Sleep Number has the 20 year warranty. I did check to see what it would cost to replace the pillowtop as somehow it has gotten torn on the underside. How that could happen I'm not sure. It's not torn on the outside. The cover would cost an additional $350.00. I decided not to get that. They claim when they show the beds on QVC that they beds they tested looked brand new after 20 years. I don't see how that is possible. The number I called is the number that QVC gave me for Sleep Number. It's a special number for people that buy the Sleep Number bed from the Q.

Re: Sleep Number Bed

LonestarBabs — Sat, 29 Apr 2017 12:23:17 GMT

My elderly mother has a Sleep Number bed on the adjustable base. OMG we'll never have another! We've replaced all the interior foam borderwalls - even under warranty (and it's pro-rated) we had to pay about $130. Then, I've had to submit measurements to the SN folks to determine whether the cover has stretched -- a mysterious divot keeps appearing but the measurements indicate the cover hasn't stretched. If we were to replace the cover it would be $750! She has her firmness set at 95 and it's still as squishy as can be. Pretty expensive air mattress -- I think a basic AeroBed is more comfortable!!!!

Re: Sleep Number Bed

shopperqvc — Sat, 29 Apr 2017 14:46:15 GMT

When they sell the beds on QVC, they say what a wonderful warranty it has. They never once say the warranty is pro-rated. It's never mentioned until after you are ordering a replacement part.

Re: Sleep Number Bed

adamlambert — Sat, 29 Apr 2017 16:58:28 GMT

I guess I'm lucky. We've had 2 in 20 years. The only problem I've had was the black mold. Ick. I didn't buy mine from QVC. I'm always suspicious of the quality of the made for QVC items. And the store gives a big discount if you are in the medical field!

Re: Sleep Number Bed

Havarti — Sat, 29 Apr 2017 18:54:15 GMT

@LonestarBabs Thanks so much for providing the correct terminology “pro-prated”.

I am at that stage in life where I know what I mean but I just can’t always find the right word in my brain any longer. I can talk all around it, but the exact word remains elusive. I had one of those moments in my previous post…I just could not come up with the correct wording.

After I thought about it, I think it makes sense that a company cannot replace the parts for no cost for a period of twenty years. If that were true, many people would just start claiming a problem with various parts in years 15 and later. By the time the warranty ran out, they could potentially have a whole new bed totally free. No company can do that! And this item is comprised totally of just parts – there is no one large main piece – it is all just components – that is why it goes together easily and that is why parts can be replaced easily (although not inexpensively).

Here is the complete information on how the Sleep Number Bed warranty is calculated: https://www.sleepnumber.com/sn/en/warranty

Re: Sleep Number Bed

LonestarBabs — Sat, 29 Apr 2017 22:04:38 GMT

@Havarti Mom's bed is only about 5-6 years old so even with a pro-rated warranty it's irritating to start replacing parts with out-of-pocket costs. We've been having problems with the bed for a few years now. Thus, never again. It's a glorified air mattress in a foam box. Lots of hype.

Re: Sleep Number Bed

shopperqvc — Sat, 29 Apr 2017 22:30:39 GMT

I've listened to the sales pitch many times over the years. They went from saying the warranty was for 20 years to 25 years, but not once did the vendor or the host say it was pro-rated. I'll go back to my aero bed the next time I need parts. Those beds aren't worth the high cost if the warranty is pro-rated.

Re: Sleep Number Bed

shopperqvc — Sat, 13 May 2017 15:09:34 GMT

I just recieved a call from a guy at sleep number. His excuse was it's QVC's fault that the fact that the warranty is pro-rated has been left out of the programs, and that they should take care of the situation. I asked who's fault it was that the product didn't last as long as the warranty. It's an expensive investment, and it doesn't live up to the hype both Sleep Number and QVC give it. The "fix" the lady from their parts department gave me, and I paid for when I ordered it didn't work. A few hundred dollars more and the problem might be fixed. It's a waste of time and money to buy these beds.

Re: Sleep Number Bed

ccassaday — Sat, 13 May 2017 15:13:26 GMT

I am leaning more towards a temperpedic bed then a sleep number when I get A new bed. There are just to many parts to a sleep number and to. Any things that can go wrong.

Re: Sleep Number Bed

NickNack — Sun, 14 May 2017 13:12:05 GMT

I would never have a Sleep Number bed. I know someone who bought one and seemed to like it. Not too many years later she replaced it with another brand of a regular mattress. It shouldn't have needed replacing so soon.

Re: Sleep Number Bed

mistriTsquirrel — Sun, 14 May 2017 21:54:02 GMT

@shopperqvc and other posters: Thanks for the info on this. I was thinking about getting one of these.

Re: Sleep Number Bed

shopperqvc — Mon, 15 May 2017 01:37:28 GMT

I know QVC has people that watch these boards. They should tell the legal department to tell the sleep number bed and serta bed venders to stipulate that the warranties are pro-rated. It makes a big difference to the customer. The first guy from Select Comfort I spoke on the phone with was named Drew and he basically laid the whole problem on QVC's lap. He blamed them for the problem, and said I should take it up with them. The second man I spoke with was a supervisor and he was much more understanding and I think we might have the problem resolved. But the fact that they said that the bed had a 20 year warranty was the deciding factor when I bought it. Whether or not I would have bought such an expensive item with a pro-rated warranty, I'm not sure. But I should have had that information. They now sell beds with a 25 year warranty, and from what I was told it is also pro-rated, but I have never heard that mentioned in any of the shows I've watched. If it's not a full warranty then the customer should know that.

Re: Sleep Number Bed

MidNight — Mon, 15 May 2017 02:22:39 GMT

Pretty shady and disgusting....They should be turned in for misleading info..On evine channel the guys who sell goat soap lie all the time and evine lets them get away with that.