topic Re: Buyer Beware!! in Kitchen

Buyer Beware!!

CherryHugs — Sat, 21 Mar 2015 14:48:16 GMT

SOOOO I had to return a Nutri Bullet from HSN. It was $99 and Free Shipping. WELL no one tells you that IF you dare to return it-it wont be cheap!!!

Just got back from the Post Office where I had to pay $34 including the insurance to send this thing back!! I was very mad but didn't say anything there.

The other choice was Priority Mail for $102!!!

I called HSN and asked if they will refund the Shipping but they said Sorry but No.

THEY Said that SOME COMPANIES are not in the EZ returns OTHER WISE it would have only cost $9.95!!!

Of course when you order stuff you have no clue what you might have to pay if you dare return it!!

I am about done with ordering anything from Shopping Channels except what I know about!!!

Thanks for letting me vent!

Re: Buyer Beware!!

Bhvbum — Sat, 21 Mar 2015 14:54:37 GMT

So agree, the big alert is the "sizing feedback" for each item. What that really means is, we,QVC, don't have a clue how this item is sized because we can't control the variations from our vendors even in the same item, so we'll leave it up to the customers to let each other know. I'm done returning shoes that are a different size than the same pair I bought before!

Re: Buyer Beware!!

CherryHugs — Sat, 21 Mar 2015 14:59:28 GMT

That is crazy too and I am pretty well done with ordering any thing on a shopping channel!! Unless it is something I know about. The quality control is not good on anything, anywhere anymore!

Re: Buyer Beware!!

BORN AGAIN — Sat, 21 Mar 2015 15:03:46 GMT

Oh no that's awful!

Re: Buyer Beware!!

Ladybug724 — Sat, 21 Mar 2015 15:08:09 GMT

If you were returning it because it was defective it should be on their dime. Will they reimburse you?

Re: Buyer Beware!!

KYToby — Sat, 21 Mar 2015 15:51:23 GMT

Was this in an oversized package? I cannot imagine shipping being so much otherwise.

Re: Buyer Beware!!

GSPgirl — Sat, 21 Mar 2015 15:53:25 GMT

Why didnt you use their return label? How much would that have been?

Re: Buyer Beware!!

chickenbutt — Sat, 21 Mar 2015 16:06:40 GMT

How much did this thing weigh? It sounds like it must be the size and weight of a large microwave oven to cost that much for shipping - or, you got ripped off.

Doesn't hsn have those return labels? I thought they had them before QVC did and the cost was reasonable, especially if it's something that huge and heavy.

Word to the wise - next time, before shipping something, go online and get rates from whichever carriers you are likely to use (i.e. USPS, UPS, etc). Last time I shipped something that cost that much it was oversized and going to Singapore.

Re: Buyer Beware!!

Wackers3 — Sat, 21 Mar 2015 16:24:04 GMT

There are certain items that they refer to as "drop ships" and for those products, they are shipped directly from the manufacturers and if returned, must be shipped back to them. If the item is rather hefty then the shipping fees will add up.

To find out about any item that you would want to know that info for sure up front, just call CS and ask them if it is a "drop ship" as you need to know in the event of a return. I bought a Honeywell Air Purifier and did call HSN's CS and they were able to look up whether it came with a return label to HSN or it was a "drop ship." In that case, it did come with a label so I didn't worry about returning if needed. As it turned out, it works great so wouldn't have returned anyway.

If an item is defective, even if you have to front shipping, they will reimburse you. Or you could request a pre-paid label to the manufacturers.

I have only noticed "drop ships" with multiple part kitchen type items (like NutriBullet) but am sure there might be occasionally others. And they are likely to be heavier products. I know now though to call ahead of time and clarify where an item I am considering ships from and where it ships back to. CS has no problem researching that info for you. If someone just says they don't have that info, call back and get another CS rep who will do their job and look it up. It's not hard for them to find it but in my case, the Rep did need to read through all the product info to locate that information.

I have read in reviews that some customers made such a fuss that they also were refunded the shipping fees but don't know how easy or hard that is to accomplish.

I do find HSN CS Reps extremely willing to go above and beyond - I called to cancel an order the day after ordering and it had already shipped out but the CS Rep offered to give me a credit for the return since I did try to cancel the order. Have not had other electronic retailers ever offer that.

If in doubt and you are concerned about it, call before ordering and find out.

Re: Buyer Beware!!

suzyQ3 — Sat, 21 Mar 2015 17:31:13 GMT

I don't understand the problem. Either you're returning it because it's defective, in which case you will not be charged for shipping; or you're returning it because you don't want it, in which case you should use their return label.

Re: Buyer Beware!!

Penellope — Sat, 21 Mar 2015 17:35:51 GMT

HSN doesn't provide affordable return shipping for this item, just an address label. You have to pay to ship. The box is heavy and large. Why do you think she's so upset?? Read, people!!!!

Re: Buyer Beware!!

suzyQ3 — Sat, 21 Mar 2015 19:08:32 GMT

On 3/21/2015 Penellope said:
HSN doesn't provide affordable return shipping for this item, just an address label. You have to pay to ship. The box is heavy and large. Why do you think she's so upset?? Read, people!!!!

N/M

Re: Buyer Beware!!

suzyQ3 — Sat, 21 Mar 2015 19:18:53 GMT

I double-checked with HSN myself, and the OP is correct. It's a drop-ship item, and there is no prepaid return label available.

Re: Buyer Beware!!

CherryHugs — Sat, 21 Mar 2015 20:30:43 GMT

It is awful and I feel very ripped off. I posted this also on Beauty area. If I had chosen the Priority it would have cost $102!!!!! lmbo. No way.

Re: Buyer Beware!!

CherryHugs — Sat, 21 Mar 2015 20:32:22 GMT

Im back!

The reason I returned the Nutri Bullet is: once you get it home and unpacked and start

reading the booklet--there is a Big Bold Red box telling you-Warning. If you are taking Medication check with your Doctor before using any drink or recipe.

Well my husband is on meds that were on the list. His doctor said it might be better not to use it and drink those drinks.

So I didn't want to keep it just for me. I have to watch my intake of fruit anyhow due to

Hypoglycemia.

The label that they did send with it from HSN was just a plain old label. I thought well that strange. Then it also said be sure to insure!

Well I had no clue that once I got to the Post Office I would be told

that to Ship it Priority it would cost $102!!!!! Due to the weight!!!

This was a box that was heavy due to that heavy molded packing crate that you fit the parts in..plus a heavy recipe book, plus extra blades and cups

SOOOOOOO then she said you can send it for $34 including the Insurance and it will take a week. Of course I chose that option. She measured and weight the stupid box.

I was so mad but didn't say anything to her about it. I called from my Car though to HSN customer service. The man said that Some Vendors are not in the EZ ship Plan. That means that you do not have a pre paid label and you cannot get one!!!!! YOU DO however get the simple plain mailing label with the address and your own return address.

I said well this is not right and told him I was mad and he was very nice and kind but could do nothing about it. Its like -- sorry about your luck!

I know that I could have kept it and given it as a gift etc but I didn't want to do that. I just wanted to ship it back.

Sooo anyway I have learned something and that is STOP ordering from Shopping Channels LOL.

I will order my Skinn and things I know how you return.

OH and you do not know which vendors this can happen with!! You have to take your chances cuz they do not tell you. Yeah free SH to get but sorry about your luck if you return.

I also sent a message to David Wolfe and to Nutri Bullet both on Facebook. Not that anyone will do anything but just to express my being upset!!

Re: Buyer Beware!!

chickenbutt — Sat, 21 Mar 2015 20:38:08 GMT

On 3/21/2015 suzyQ3 said:
I double-checked with HSN myself, and the OP is correct. It's a drop-ship item, and there is no prepaid return label available.

Oh wow, I didn't know that. Thanks for the info, S!

That doesn't really seem right to me.

Re: Buyer Beware!!

suzyQ3 — Sat, 21 Mar 2015 21:44:44 GMT

On 3/21/2015 chickenbutt said:
On 3/21/2015 suzyQ3 said:
I double-checked with HSN myself, and the OP is correct. It's a drop-ship item, and there is no prepaid return label available.

Oh wow, I didn't know that. Thanks for the info, S!

That doesn't really seem right to me.

And interestingly, I had two different order reps tell me that you could use a label. I asked the second one if she was absolutely sure, and it was only then that she placed me on hold and then came back and said words to the effect of, "Wow, I'm glad I looked. It appears you cannot use a prepaid label for this item."

Re: Buyer Beware!!

CHEX — Sun, 22 Mar 2015 00:15:03 GMT

Most people really have no idea about the real cost of shipping today, thinking everything should be free. Shipping can be so expensive. In this case it probably would have beens significantly less expensive to go to a UPS store to ship. For packages less than 5lbs, the post office is mostly less expensive but once it gets heavier you get a better rate from UPS or FEDEX (unless the box is huge...because they measure that space it takes up and figure that in the mix as well). Everything keeps changing and it is buy beware!

Re: Buyer Beware!!

CherryHugs — Tue, 24 Mar 2015 12:06:22 GMT

This is what they wrote me when I wrote HSN. No help at all LOL. Im over it now.

Our goal is your complete satisfaction every time you shop with us. I'm sorry for your concern

about the return shipping charge for the Nutribullet and I sincerely apologize for the inconvenience and disappointment this has caused.

The customer always pays the return shipping on any item that is not damaged or defective. You are right that Nutribullet was shipped directly from our vendor/partner's warehouse and that is why there was not an EZ return label included. I am sorry this was not clear when you paced the order.

We take the feedback of our customers very seriously and we appreciate your bringing this to our attention. I have forwarded your message to our Management Team who monitors the concerns of our customers. Please be assured your voice will be heard.

Re: Buyer Beware!!

Nickname1 — Tue, 24 Mar 2015 12:51:19 GMT

Sent an item back to HSN using their prepaid shipping label where you get billed(or should I say they deduct the amount from your refund) according to the weight. Well they tried charging me the higher of the two amounts it could be. I called and got a hard time, had to ask how could the item gain weight from what was stated on my receipt when they shipped it to me. Used the same box and packaging.