topic Re: Cracked dishes in Kitchen

Cracked dishes

Dana633 — Tue, 03 Mar 2015 23:01:45 GMT

I have an older set that doesn't sell anymore and the lid it cracked in half and the dish has a crack but not completely through. Are these warranted? If so, what do I need to do? Thank you! Dana

Re: Cracked dishes

terrier3 — Wed, 04 Mar 2015 00:03:34 GMT

Thank you for ANOTHER TT thread of defective items.

Tara, are you listening?????

I just pulled a sheet cake out of the oven and I'm putting in a meatloaf...both in my Lydia cookware from years ago...I use these pieces every week with great results.

QVC, are you listening? Please bring back Lydia!

Re: Cracked dishes

chickenbutt — Wed, 04 Mar 2015 00:16:28 GMT

Honestly - I don't think they're listening because I don't think they care. I believe that they fancy that their targeted market is of the 'price above quality' notion and they will sell as much inferior quality products as they can before that bubble bursts.

It's all about volume and if they speak most successfully to consumers who put price above quality, then they will go with that plan until it wanes. It's a shame, as they lost a lot of us who put quality above price but it seems that we are the minority now.

Anyway, Dana, from what I understand here you can get replacement pieces but you have to pay $10 per piece from the manufacturer to get a replacement piece. Otherwise, the only warranty is the '30 day return' policy that QVC has.

Re: Cracked dishes

sunshine45 — Wed, 04 Mar 2015 00:20:57 GMT

the new warranty is now 3 years on temptations website, but you do have to pay for shipping the item to you. otherwise, if an item is defective then you can get a new piece free of charge within the 30 day period.

chickenbutt, i like a good price AND good quality and in the years i have been buying temptations i have received both. i have never needed to return any piece nor have i needed to use the warranty. i dont find the products inferior at all.

Re: Cracked dishes

adoreqvc — Thu, 05 Mar 2015 07:13:08 GMT

Defective TT is nothing new.....All the issues we are aware of will continue to post endlessly with each new TT product defect reported by new TT consumers.

It will continue to be a mass produced cheap import with a high profitability margin, with to date still no manufacturer's integrity or respect for acknowledgement of numerous reported dangerous defects and accidents which have occurred with TT consumer usage.

It seems the only concern from the manufacturer/owner has and will continue to only be for the high profitability derived from manufacturing this cheap dangerous defectively produced TT imported product line.

Bottom line is consumer safety is not even on their priority list, as they continue to remain mute, so evidently in view of all of the above, the Temptations line has become a mass produced cheap import better referred to as a "Use at your own risk product".

My dangerous experience was my large Temptations casserole bake ware cracked in 1/2 in my hands when I was removing it from the oven.

Good that I am quick on my feet and dropped it and jumped back. It crashed on the kitchen floor exploding into many dangeorus pieces, including many of the tiniest sharp ceramic shards imaginable. The cooked hot food splashed everywhere on my kitchen walls, floor, and surrounding kitchen area.

It could have really burned or cut me, and cleaning that mess up also entailed having the large kitchen appliances on custom legs moved to clean underneath.

Now I learned my lesson no more not so pretty cheap imports of any type of ceramic bakeware which is mass produced.

I am now using all of my made in the U.S.A. bakeware items like my Corningware, Pyrex, and Fiesta-ware.

I also have and use my two Belleek Irish Porcelain imported covered casseroles from QVC, and they work fabulously for hot and cold items.

I also now have many ovenproof non lead and paint safe items manufactured in Greece, and not only are they gorgeous to look at, but they are very well manufactured using current safe manufacturing guidelines. They were a but expensive but so worth the cost.

There are so many safer bake ware/server ware alternatives to use, other than taking risks to your well being and the well being of your family and guests by using the defectively manufactured and not consumer friendly Temptations mass produced cheap imports.

I hope others who also experienced their Temptations Products negative dangerous defects accidents, and posted them to alert us, as I also did, have found other safer bake ware/server ware alternatives to safely utilize as I have.

Re: Cracked dishes

KarenQVC — Thu, 05 Mar 2015 07:28:21 GMT

From my experience, the stuff is dangerous. Just thank goodness you weren't hurt when it broke.

Re: Cracked dishes

adoreqvc — Thu, 05 Mar 2015 20:41:38 GMT

On 3/3/2015 chickenbutt said:
Honestly - I don't think they're listening because I don't think they care. I believe that they fancy that their targeted market is of the 'price above quality' notion and they will sell as much inferior quality products as they can before that bubble bursts.

It's all about volume and if they speak most successfully to consumers who put price above quality, then they will go with that plan until it wanes. It's a shame, as they lost a lot of us who put quality above price but it seems that we are the minority now.

Anyway, Dana, from what I understand here you can get replacement pieces but you have to pay $10 per piece from the manufacturer to get a replacement piece. Otherwise, the only warranty is the '30 day return' policy that QVC has.

ITA chickenbutt, and I also put consumer safety as a top priority which evidently Temptations does not. They do not even seem to care that it is not consumer dependable or consumer safe to use.

Their main objective is obvious which is to mass produce cheap TT Products overseas, and import it into the USA, and sell it at a very affordable lower price in order to highly profit, with no consumer safety whatsoever in mind.

That is what is really sad.

There is no integrity or honesty left in spite of all the televised promises made to the general public by the Temptations televised segments.

They continue to profit since this Temptations product line continues to remain mute, even though they have been made aware of all the dangerous accidents many QVC members already experienced, which could have really hurt/cut/burned and their time and effort to thoroughly clean their Temptations defect product kitchen oven disasters which could have also maimed them, their families, and guests.

Yet all they still care about is their high profits!!!

Perhaps Lydia chose not to return for her own reasons, but I know she too brought high quality items.

Many of the good dependable and consumer safe to use bakeware and serverware products we loved are now gone from QVC, and the TT cheap imported junk remains to be shown time and again, and again, and again.

Re: Cracked dishes

jeanaa — Thu, 05 Mar 2015 20:48:31 GMT

I'm just surprised she has not had a lawsuit yet, someone is seriously going to get injured eventually and she will. I will not listen to their sales pitch any longer, they have lost me as a customer. It amazes me how Q and Tara just ignore all of these instances. Good luck everybody.

Re: Cracked dishes

dooBdoo — Thu, 05 Mar 2015 21:05:59 GMT

On 3/5/2015 jeanaa said:
I'm just surprised she has not had a lawsuit yet, someone is seriously going to get injured eventually and she will. I will not listen to their sales pitch any longer, they have lost me as a customer. It amazes me how Q and Tara just ignore all of these instances. Good luck everybody.

This surprises me, too, jeanaa. After all the reports of problems I've seen on the internet (not just here in the Q's forums), even if they don't wish to file a lawsuit it seems to me it's time for customers to start filing reports with consumer protection groups. From that starting point, perhaps a class action suit might be appropriate and more beneficial.

Re: Cracked dishes

Perkup — Thu, 05 Mar 2015 21:16:07 GMT

I have a few seasonal (holiday) pieces, but do not cook in them - just use them for serving in the winter months. I also have some red polka dots that were a gift, but again I don't cook in them at all.

I have Corning Ware and Pyrex, both of which I use for cooking. I've never had even the slightest problem with either one. They cook and clean up beautifully. Recently I picked up a large set of Corning Ware for a Granddaughter for only $19.95.

Re: Cracked dishes

ValuSkr — Fri, 06 Mar 2015 02:35:37 GMT

How did your dishes crack? Had you used them in the oven?

Re: Cracked dishes

RoanokeHoo — Fri, 06 Mar 2015 02:57:10 GMT

Well it happened to me tonight too. Re-heated a casserole at 300 degrees and noticed when washing the 13 x 9 dish, that there is a crack that extends from the side all the way underneath the bottom of the dish. So disappointed. Wish I had just used this dish for serving or cold dessert dishes. I have read that Temptations will replace your dish but charge you shipping. I feel I shouldn't have to pay a dime for replacing a defective piece of bakeware. I feel cheated.

Re: Cracked dishes

adoreqvc — Fri, 06 Mar 2015 03:30:15 GMT

On 3/5/2015 RoanokeHoo said:
Well it happened to me tonight too. Re-heated a casserole at 300 degrees and noticed when washing the 13 x 9 dish, that there is a crack that extends from the side all the way underneath the bottom of the dish. So disappointed. Wish I had just used this dish for serving or cold dessert dishes. I have read that Temptations will replace your dish but charge you shipping. I feel I shouldn't have to pay a dime for replacing a defective piece of bakeware. I feel cheated.

So sorry that happened RoanokeHoo, but I am relieved yours was not retrieved from the oven filled with hot food which cracked in half in your hands just as you took it out of the oven, and watched it then fall and explode causing a hot dangerous splattered food an ceramic broken mess, everywhere in the kitchen including the floors and walls.

That was a type of encounter of the worst kind I experienced, so now I feel it really is cheap mass produced imports, which have turned into "use at your own risk, and beware of Temptations Products".

Re: Cracked dishes

lovesrecess — Fri, 06 Mar 2015 03:49:23 GMT

I have 6 pieces of Lydia's bakeware and love using it; never a problem and it cleans up beautifully. I would love to see more of her line offered on QVC

I bought a very small set of Temptations for a gift when it was introduced....hope it hasn't cracked!

Re: Cracked dishes

lovesrecess — Fri, 06 Mar 2015 03:58:59 GMT

Re: Cracked dishes

gkelly — Fri, 06 Mar 2015 14:38:37 GMT

On 3/3/2015 sunshine45 said:
the new warranty is now 3 years on temptations website, but you do have to pay for shipping the item to you. otherwise, if an item is defective then you can get a new piece free of charge within the 30 day period.

chickenbutt, i like a good price AND good quality and in the years i have been buying temptations i have received both. i have never needed to return any piece nor have i needed to use the warranty. i dont find the products inferior at all.

Thanks for the info on the new warranty...so glad to see Tara standing behind her products!! Am sure the OP will be glad to hear this info since that is what her question is about to start with!!

I, too, am just one of millions of satisfied customers of Temp-tations! I did return one set of TT years ago but have regretted doing that ever since! I also do not find the product inferior at all & very happy about all my purchases!

Re: Cracked dishes

adoreqvc — Sat, 07 Mar 2015 01:55:48 GMT

Everyone including a new QVC TT usage member should also be made very aware of all the truths and negativity already posted about this defective TT brand.

It is our duty to keep them informed since that is not one of your strong points.

Consumer safety should always take priority over profits, and that is the bottom line of what is sorely lacking with Tara and her defective TT product line.

A new warranty does not mean Tara is standing behind her products. It only means she now has a new warranty in place. (BTW long overdue too).

Standing behind her products includes publicly acknowledging, addressing, and resolving all the complaints posted here on the QVC forums, as well as on other internet web sites, and address and resolve all consumer concerns, product defects and other various TT product issues reported via telephone and also emailed to her company and their customer service reps.

Tara and many others are well aware of all the above I stated above and many other QVC members still to date have informed us of their new defects and product negative experiences....., and yet nothing is resolved or publicly acknowledged to date by Tara regarding any of this......so.......the truth remains that...

NO TARA IS DEFINITELY NOT STANDING BEHIND HER PRODUCTS AS FAR AS MANY CAN CLEARLY SEE.......AND YOU DO NOT NEED TO TRY AND MAKE UNTRUE EXCUSES FOR TARA EITHER BECAUSE THEY ARE TIRESOME, TOO REPETITIVE WITH UNTRUTHS, AND QUITE TRANSPARENT.

Re: Cracked dishes

RoanokeHoo — Tue, 10 Mar 2015 16:38:36 GMT

So I followed QVC's instructions to call Customer Service at Temptations. Total waste of time. My piece was purchased from an outlet which is 7 hours away from me. Temptations will not replace outlet purchases and suggested I just return it -- 7 hours away. Bottom line -- I received no help from either place. The rep did say she could suggest how to use the bakeware -- too late for that. Wish I'd never purchased it to begin with. Now it sits on the back of the toilet with soap and tissue in it.

Re: Cracked dishes

kittymomNC — Wed, 11 Mar 2015 01:22:00 GMT

On 3/10/2015 RoanokeHoo said:
So I followed QVC's instructions to call Customer Service at Temptations. Total waste of time. My piece was purchased from an outlet which is 7 hours away from me. Temptations will not replace outlet purchases and suggested I just return it -- 7 hours away. Bottom line -- I received no help from either place. The rep did say she could suggest how to use the bakeware -- too late for that. Wish I'd never purchased it to begin with. Now it sits on the back of the toilet with soap and tissue in it.

I've had my own issues with several pieces of Temptations, and I'm really sorry you had problems with yours. I'm not at all making light of the situation, but I think you have it right where it belongs! I hope you suggested to the rep how it could be used!

Re: Cracked dishes

Roni — Wed, 11 Mar 2015 02:03:34 GMT

It's hard to believe that ANYONE still buys ANYTHING TT....it is junk made in China...and repeatedly cracks /fails.. Q doesn't care...