topic Re: Nested Cake Pan Sets pulled off/defective? in Kitchen

Nested Cake Pan Sets pulled off/defective?

jeanaa — Tue, 03 Mar 2015 01:20:09 GMT

Went looking for info on my new cake pan set and noticed OW and FL have been pulled. I have been reading for so long about breakage and cracking and have never had a problem until now. My new 10" cracked in oven yesterday, so now I join the club.

When I called Temp.com they just said pay $9.98 for shipping and handling and they will send replacement. No,"I'm so sorry" or any apology or anything, BAD BUSINESS!

Who knows if I will ever see replacement, I'm afraid to use the other sizes in the oven now. What good is oven stoneware if you are afraid to use it.

I do not call replacement FREE, since the set sold for $34.62 and 5.00 SH, and now they want another 9.98 for SH? They are knowingly selling defective pieces and not replacing them as a courtesy and making money on top of that. WOW!

Re: Nested Cake Pan Sets pulled off/defective?

sunshine45 — Tue, 03 Mar 2015 02:54:15 GMT

when and where did you buy them from......qvc or temptations?

if you have a defective set then return them to qvc for a full refund within 30 days.

if you bought them directly from temptations then you have the same time frame of 30 days to return them with no cost to you if they are defective.

Re: Nested Cake Pan Sets pulled off/defective?

ROMARY — Tue, 03 Mar 2015 04:14:01 GMT

In general: Be careful, folks. With various glass and other items, especially if you have an upper oven. I'd probably wear eye goggles if I had to use an upper oven. Just to be safe.

Re: Nested Cake Pan Sets pulled off/defective?

denisemb — Tue, 03 Mar 2015 05:13:01 GMT

Jeanna - was that the set of 4 nested/fluted cake pans (K41443)?

Almost ordered those, now I'm glad I didn't. I see several reports of items being chipped on receipt. Doesn't seem right that the customer pay return shipping for defective items. Sorry you had these issues.

Re: Nested Cake Pan Sets pulled off/defective?

jeanaa — Tue, 03 Mar 2015 18:37:41 GMT

Thanks for your concern-I purchased Springfetti set of nested cake pans from Q #K41439 just three weeks ago. The 10" pan that cracked is the only one I have used so far. The rep at Q sent me to Temp.com, Tara's site to call for replacement. They are supposed to send me replacement 10" if I pay $9.98 for S&H. I only paid $5.00 for the 4 piece set in the first place. I can't send the whole set back to Q because they have taken it off, you can not find it, why they did is questionable. I wondering if they had too many complaints about the sets. Oh well, you get what you pay for.

Interesting, I just checked this morning 3/3/15 and all of a sudden the FL set is back up for purchase. I searched everywhere yesterday and could not find the set.

Re: Nested Cake Pan Sets pulled off/defective?

suzyQ3 — Tue, 03 Mar 2015 18:44:33 GMT

On 3/3/2015 jeanaa said:
Thanks for your concern-I purchased Springfetti set of nested cake pans from Q #K41439 just three weeks ago. The 10" pan that cracked is the only one I have used so far. The rep at Q sent me to Temp.com, Tara's site to call for replacement. They are supposed to send me replacement 10" if I pay $9.98 for S&H. I only paid $5.00 for the 4 piece set in the first place. I can't send the whole set back to Q because they have taken it off, you can not find it, why they did is questionable. I wondering if they had too many complaints about the sets. Oh well, you get what you pay for.

Unless you're determined to get a replacement, you could return it to QVC free of charge since it's defective.

Re: Nested Cake Pan Sets pulled off/defective?

cyan — Tue, 03 Mar 2015 19:20:12 GMT

Wow....so sorry to hear that your new pan cracked and also that you are not getting satisfaction in returning it.

I had placed my order for them in the early email that came out telling us about them. I went back however and canceled it before it shipped, since I already have so many Temptations and just couldn't justify the purchase. Now I am so thrilled that I did cancel it. So far, knock on wood, I have not had any cracks, but I worry about it every single time I put one in the oven. I always put a cookie sheet under it just in case. I think I am done buying any new Temptation items, unless they are gadgets and not for cooking. : )

I have to admit that I am very disappointed in Tara, she comes across so caring and worried about what consumers think. But, this shows that maybe that is not the case. She might not be personally handling the calls, but she is the bottom line when it comes to customer satisfaction and it seems like so many people are being let down by her company.

Re: Nested Cake Pan Sets pulled off/defective?

KYToby — Tue, 03 Mar 2015 19:26:54 GMT

Send it back to QVC for a full refund. I do not know why you even want a replacement anyway if you feel it is such poor quality.

Besides, ceramic is a poor choice for baking cakes. It takes too long to heat up, allowing too much of the gases produced by the leavening to escape before the structure sets, and because it takes so long to cool completely, any cake baked until done in the oven will end up overcooking due t the carryover cooking. There is a reason professional bakers do not use ceramic pans to produce cakes in bakeries.

Re: Nested Cake Pan Sets pulled off/defective?

sunshine45 — Tue, 03 Mar 2015 20:34:10 GMT

On 3/3/2015 jeanaa said:
Thanks for your concern-I purchased Springfetti set of nested cake pans from Q #K41439 just three weeks ago. The 10" pan that cracked is the only one I have used so far. The rep at Q sent me to Temp.com, Tara's site to call for replacement. They are supposed to send me replacement 10" if I pay $9.98 for S&H. I only paid $5.00 for the 4 piece set in the first place. I can't send the whole set back to Q because they have taken it off, you can not find it, why they did is questionable. I wondering if they had too many complaints about the sets. Oh well, you get what you pay for.

Interesting, I just checked this morning 3/3/15 and all of a sudden the FL set is back up for purchase. I searched everywhere yesterday and could not find the set.

not sure why you would contact temptations.....you can return it to qvc for a full refund and order another set if you really want them......or not if you dont want to take a chance.

Re: Nested Cake Pan Sets pulled off/defective?

suzyQ3 — Tue, 03 Mar 2015 22:34:20 GMT

On 3/3/2015 sunshine45 said:
On 3/3/2015 jeanaa said:
Thanks for your concern-I purchased Springfetti set of nested cake pans from Q #K41439 just three weeks ago. The 10" pan that cracked is the only one I have used so far. The rep at Q sent me to Temp.com, Tara's site to call for replacement. They are supposed to send me replacement 10" if I pay $9.98 for S&H. I only paid $5.00 for the 4 piece set in the first place. I can't send the whole set back to Q because they have taken it off, you can not find it, why they did is questionable. I wondering if they had too many complaints about the sets. Oh well, you get what you pay for.

Interesting, I just checked this morning 3/3/15 and all of a sudden the FL set is back up for purchase. I searched everywhere yesterday and could not find the set.

not sure why you would contact temptations.....you can return it to qvc for a full refund and order another set if you really want them......or not if you dont want to take a chance.

She would get a refund, but she wouldn't be able to order another set, since they not available anymore. Personally, I'd just settle for the refund.

Re: Nested Cake Pan Sets pulled off/defective?

sunshine45 — Wed, 04 Mar 2015 00:16:45 GMT

if she wants another set she could order them when they came back to qvc OR place an order on temp-tations website when they are available again. the best thing to do is to get a full refund now.

Re: Nested Cake Pan Sets pulled off/defective?

Sweetbay magnolia — Wed, 04 Mar 2015 02:38:46 GMT

Is it possible they sold out and that is why they are not currently available? I don't dispute the nature of your dispute. You probably just want your money back now (less S&H) but I wonder if TT direct could answer whether they will be back.

Re: Nested Cake Pan Sets pulled off/defective?

Daysdee — Wed, 04 Mar 2015 02:44:31 GMT

On 3/3/2015 suzyQ3 said:
On 3/3/2015 sunshine45 said:
On 3/3/2015 jeanaa said:
Thanks for your concern-I purchased Springfetti set of nested cake pans from Q #K41439 just three weeks ago. The 10" pan that cracked is the only one I have used so far. The rep at Q sent me to Temp.com, Tara's site to call for replacement. They are supposed to send me replacement 10" if I pay $9.98 for S&H. I only paid $5.00 for the 4 piece set in the first place. I can't send the whole set back to Q because they have taken it off, you can not find it, why they did is questionable. I wondering if they had too many complaints about the sets. Oh well, you get what you pay for.

Interesting, I just checked this morning 3/3/15 and all of a sudden the FL set is back up for purchase. I searched everywhere yesterday and could not find the set.

not sure why you would contact temptations.....you can return it to qvc for a full refund and order another set if you really want them......or not if you dont want to take a chance.

She would get a refund, but she wouldn't be able to order another set, since they not available anymore. Personally, I'd just settle for the refund.

If you have only had the set 3 weeks, you can return it to QVC. (returns within 30 days) Even if they no longer are selling it, you can return it. If you don't have your paperwork, you can go to your "order status" and print a return label, etc.

Re: Nested Cake Pan Sets pulled off/defective?

Mskali — Wed, 04 Mar 2015 06:49:10 GMT

I purchased the fl red and a set in springfetti. They are so beautiful, decided to pick up another set. When I didn't see them online this morning, except one color in Floral lace, I called QVC. They are sold out. Nothing was pulled. There was a limited supply initially and they sold like hot cakes. Supposedly more will be available in the future. I'm sorry that your cake pan broke. It's good that you can get a full refund since it was recent.

Re: Nested Cake Pan Sets pulled off/defective?

jeanaa — Wed, 04 Mar 2015 20:57:26 GMT

I know that ceramic/stoneware is not the best for baking, I am going to use the cake pans for other things and they are pretty. But it is the ATTITUDE both Q and Tara's company takes, nobody wants to take responsibility. They just don't seem to CARE that all these pieces have been breaking. I've read the numerous posts on the forum about this, but it is going on deaf ears. They will not be getting anymore of my money.

Re: Nested Cake Pan Sets pulled off/defective?

terrier3 — Wed, 04 Mar 2015 21:02:55 GMT

On 3/4/2015 jeanaa said:
I know that ceramic/stoneware is not the best for baking, I am going to use the cake pans for other things and they are pretty. But it is the ATTITUDE both Q and Tara's company takes, nobody wants to take responsibility. They just don't seem to CARE that all these pieces have been breaking. I've read the numerous posts on the forum about this, but it is going on deaf ears. They will not be getting anymore of my money.

My Fiesta and my Lydia stoneware both bake beautifully.

I have had my Fiesta 9 in. square pan for over 20 years and it's like new.

Re: Nested Cake Pan Sets pulled off/defective?

gkelly — Fri, 06 Mar 2015 14:46:46 GMT

On 3/3/2015 Mskali said: I purchased the fl red and a set in springfetti. They are so beautiful, decided to pick up another set. When I didn't see them online this morning, except one color in Floral lace, I called QVC. They are sold out. Nothing was pulled. There was a limited supply initially and they sold like hot cakes. Supposedly more will be available in the future. I'm sorry that your cake pan broke. It's good that you can get a full refund since it was recent.

Thanks for this info...so many "rumors" that a few like to spread around to bash TT. Yes, these were/are very popular and flew "out the door"! Tara is a smart business woman and having only a certain number of sets made at first is smart business practice!