topic Re: Very Disappointed, shipping reduced today on item ordered a week ago and no credit to my account in Kitchen

Very Disappointed, shipping reduced today on item ordered a week ago and no credit to my account

nyorker — Wed, 04 Feb 2015 05:58:55 GMT

Very disappointed with QVC.

I ordered the Instant Counter Tempered Glass Burner Cover about a week ago (K40793). The shipping and handling was $8.22, today the price for the item is the same as I paid, but the shipping is now $5.

Spoke to Customer Service and they will not refund the difference, unlike most merchant that would give a credit if there is any price drop in less than 30 days. Customer Service at it's worse!

Re: Very Disappointed, shipping reduced today on item ordered a week ago and no credit to my account

betteb — Wed, 04 Feb 2015 06:06:31 GMT

Reducing the shipping is not a price drop. For each item, you have a price and then you have a cost to ship it. QVC does refund the difference if the price drops within 30 days of purchase. Shipping is not included in the price of the item.

Re: Very Disappointed, shipping reduced today on item ordered a week ago and no credit to my account

millieshops — Wed, 04 Feb 2015 06:08:02 GMT

Lots of merchants say in their ads that new prices apply only to new sales. Just a week ago, people were here complaining Amazon refused to give people who had just paid $99 for Prime a reduction to $72 on the sale day. Macys frequently included a line in their sale brochures that no adjustments on previous sales will be made.

I think QVC should just stick to their guns. This is a new policy and they shouldn't go back even an hour!

Re: Very Disappointed, shipping reduced today on item ordered a week ago and no credit to my account

Tissyanne — Wed, 04 Feb 2015 06:10:51 GMT

On 2/3/2015 betteb said:
Reducing the shipping is not a price drop. For each item, you have a price and then you have a cost to ship it. QVC does refund the difference if the price drops within 30 days of purchase. Shipping is not included in the price of the item.

Well said.

Re: Very Disappointed, shipping reduced today on item ordered a week ago and no credit to my account

Lucky Charm — Wed, 04 Feb 2015 06:14:35 GMT

On 2/3/2015 millieshops said:

I think QVC should just stick to their guns. This is a new policy and they shouldn't go back even an hour!

I agree. (I edited your OP millie, hope that's okay)

QVC shoppers, just be happy and let's all move forward.------>>>

Re: Very Disappointed, shipping reduced today on item ordered a week ago and no credit to my account

sunchild — Wed, 04 Feb 2015 06:22:27 GMT

OP, you just said the price of the product hadn't changed. Why would you even think that the shipping should be reduced??? Doesn't make sense. Some people will complain about anything! Sheesh.

Re: Very Disappointed, shipping reduced today on item ordered a week ago and no credit to my account

nyorker — Wed, 04 Feb 2015 06:23:19 GMT

Appreciate all of your comments. The sale for Amazon Prime was stated that it was one day only on all of the promotion materials, so no one should have expected a refund after the one day sale.

Not the same situation with those of us that ordered this item before the drop in shipping prices. I agree that some companies state that they will not refund lower shipping costs, but that has not been the policy of QVC, nor has QVC ever stated that policy anywhere. Just my opinion. QVC had been raising the prices of the items in the cases where the shipping is now reduced. In the case of this item, they did not raise the price, but they did reduce the shipping which in my humble opinion is not the way to treat customers.

Re: Very Disappointed, shipping reduced today on item ordered a week ago and no credit to my account

Tissyanne — Wed, 04 Feb 2015 06:28:19 GMT

I posted this on a different thread. I ordered a necklace from HSN a couple of years ago, and paid about $6.00 in shipping and handling. The following week this item was offered with free shipping. I did call and ask about it, but was told No, they would not adjust, because it was shipping and handling, and not the price of the item. Fair enough.

Re: Very Disappointed, shipping reduced today on item ordered a week ago and no credit to my account

Lucky Charm — Wed, 04 Feb 2015 06:34:00 GMT

On 2/3/2015 nyorker said:
Appreciate all of your comments. The sale for Amazon Prime was stated that it was one day only on all of the promotion materials, so no one should have expected a refund after the one day sale.

Not the same situation with those of us that ordered this item before the drop in shipping prices. I agree that some companies state that they will not refund lower shipping costs, but that has not been the policy of QVC, nor has QVC ever stated that policy anywhere. Just my opinion. QVC had been raising the prices of the items in the cases where the shipping is now reduced. In the case of this item, they did not raise the price, but they did reduce the shipping which in my humble opinion is not the way to treat customers.

I understand what you're saying. But you have to look at the whole picture.

Shipping is reduced effective 12:01 a.m. on______________.

They shouldn't have to go back and refund shipping on everything purchased from inventory for the prior 30 days. Right??

It wouldn't be just you getting a refund from the 'week before', it would be everybody.

And then everybody who purchased from QVC prior to the prior 30 days would say 'Hey, I bought this and that right before they did that 30 day prior refund.

And on and on.

So the good news is, from this day forward, you will be paying the reduced shipping.

Re: Very Disappointed, shipping reduced today on item ordered a week ago and no credit to my account

gkelly — Wed, 04 Feb 2015 18:25:00 GMT

On 2/3/2015 Lucky charm said:
On 2/3/2015 nyorker said:
Appreciate all of your comments. The sale for Amazon Prime was stated that it was one day only on all of the promotion materials, so no one should have expected a refund after the one day sale.

Not the same situation with those of us that ordered this item before the drop in shipping prices. I agree that some companies state that they will not refund lower shipping costs, but that has not been the policy of QVC, nor has QVC ever stated that policy anywhere. Just my opinion. QVC had been raising the prices of the items in the cases where the shipping is now reduced. In the case of this item, they did not raise the price, but they did reduce the shipping which in my humble opinion is not the way to treat customers.

I understand what you're saying. But you have to look at the whole picture.

Shipping is reduced effective 12:01 a.m. on______________.

They shouldn't have to go back and refund shipping on everything purchased from inventory for the prior 30 days. Right??

It wouldn't be just you getting a refund from the 'week before', it would be everybody.

And then everybody who purchased from QVC prior to the prior 30 days would say 'Hey, I bought this and that right before they did that 30 day prior refund.

And on and on.

So the good news is, from this day forward, you will be paying the reduced shipping.

I agree!

Re: Very Disappointed, shipping reduced today on item ordered a week ago and no credit to my account

ValuSkr — Wed, 04 Feb 2015 18:28:58 GMT

I would be disappointed too. I know it doesn't make sense, and I agree with the other posters, but disappointed nonetheless.

Re: Very Disappointed, shipping reduced today on item ordered a week ago and no credit to my account

okiebug — Wed, 04 Feb 2015 18:36:13 GMT

Sheesh, people here have been complaining about high s&h costs - QVC lowers the s&h and guess what? People complain.

Re: Very Disappointed, shipping reduced today on item ordered a week ago and no credit to my account

goodstuff — Wed, 04 Feb 2015 18:43:15 GMT

You've lost me. Why in the world would you expect to get the lower shipping rates on items you ordered a week ago, well before the new rates went into effect? Some people just expect way too much. You pay the rates that were in effect (and that you knew were in effect) when you ordered. You'll get the new rates on things you order from here on.

Got it?

Re: Very Disappointed, shipping reduced today on item ordered a week ago and no credit to my account

betteb — Wed, 04 Feb 2015 18:53:16 GMT

On 2/3/2015 nyorker said:
Appreciate all of your comments. The sale for Amazon Prime was stated that it was one day only on all of the promotion materials, so no one should have expected a refund after the one day sale.

Not the same situation with those of us that ordered this item before the drop in shipping prices. I agree that some companies state that they will not refund lower shipping costs, but that has not been the policy of QVC, nor has QVC ever stated that policy anywhere. Just my opinion. QVC had been raising the prices of the items in the cases where the shipping is now reduced. In the case of this item, they did not raise the price, but they did reduce the shipping which in my humble opinion is not the way to treat customers.

So you would prefer that they never reduce shipping cost?

How about this..every time they raise the shipping on something, they should go back to everyone who bought the item in the last 30 days and say "Excuse us, but you owe us a dollar, because we raised the shipping on an item you bought"

Ridiculous, IMO of course.

Re: Very Disappointed, shipping reduced today on item ordered a week ago and no credit to my account

chickenbutt — Wed, 04 Feb 2015 18:58:38 GMT

What Bette mentioned was part of the equation I mentioned in another of these threads - sometimes prices go up, well LOTS of times, but I don't see people clamoring to be charged MORE when that happens. It goes both ways.

I just think that some folks don't see (or care about) the big picture. Who here hasn't purchased something and then seen the price go down or the terms change? It happens all the time. But if you purchase before the terms/prices change, then your transaction is subject to the terms at the time you made it.

I'd be willing to bet that the same folks who saw a price go up, on an item they recently purchased, don't contact the retailer to ask them to charge them more. It goes both ways. It just does. Ya win some, ya lose some.

Re: Very Disappointed, shipping reduced today on item ordered a week ago and no credit to my account

ccassaday — Wed, 04 Feb 2015 19:03:43 GMT

Geez. How long should they go back and refund. Ridiculous to expect qvc to do this. Online retailers always have shipping specials and never go back and refund. Why have specials if they would do that.

Re: Very Disappointed, shipping reduced today on item ordered a week ago and no credit to my account

Ttownlady — Wed, 04 Feb 2015 20:10:14 GMT

nyorker

Exact same item happened to me too,same item.

I called C/S, Sunday about shipping cost paid full shipping, got same answer,all she can say is oh how pretty for one I purchased.

It was orderded on waitlist in end Dec.then got delivered last week Jan.27. and on chat c/s a lady says Q corp. will be looking at purchases & shipping costs from last 30 days,get a adjustment for shipping? don't know who to believe?

I already cancelled a ring on waitlist, yesterday some kitchen item from clearnace, I did find 1 item, with free shipping and on clearance that is rare.

Re: Very Disappointed, shipping reduced today on item ordered a week ago and no credit to my account

JeanLouiseFinch — Wed, 04 Feb 2015 20:13:52 GMT

Why would anyone expect a NEW policy to be retroactive?

If someone liked something well enough and wanted it badly enough to pay the original shipping, is the product now not as attractive since a higher shipping was paid? I doubt it. It was worth it to pay the listed shipping so just live with it and be happy that future similar purchases will cost you less in shipping.

Re: Very Disappointed, shipping reduced today on item ordered a week ago and no credit to my account

Chrystaltree2 — Wed, 04 Feb 2015 20:17:02 GMT

The new policy is not retroactive, QVC made that quite clear. QVC is NOT "most" retailers. So, why would you call CS with a foolish question? And then blame them for doing their jobs....lol Unbelievable....lol They reduced shipping charges, significantly. Why can't everyone just appreciate that?

Re: Very Disappointed, shipping reduced today on item ordered a week ago and no credit to my account

CouponQueen — Wed, 04 Feb 2015 20:18:24 GMT

Why would you think they are going to reimburse you $3.22..retroactive?

A lot of time and energy and upset in a $3.22 difference.. If they increased the item's price would you be looking to pay the HIGHER price? Of course not.

Seriously it is just a bit over three bucks!